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Metro Lexus

Cleveland, OH

Overview
Employees
Reviews
Vehicles
4.9
3,106 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to ...
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,106 reviews

March 24, 2022

We have both leased and purchased a vehicle, both times feeling that our interests were put first. More

by acmebp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassie; service
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Mar 24, 2022 -

Metro Lexus responded

Thank you for trusting the Metro Lexus team to take care of you! We're glad your lease experience is positive every time.

March 24, 2022

Everyone was friendly, and courteous. Skyler in particular was very helpful with tech. It was a relatively painless experience. More

by Miohnwoman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skyler
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Mar 25, 2022 -

Metro Lexus responded

Thank you for sharing your experience with Skyler and the team! We are proud to have earned your business here at Metro Lexus and we hope to welcome you back in the future. Safe travels!

March 23, 2022

Ryan was quick to respond, professional and very accommodating. Not pushy at all, just got us what we needed efficiently. Highly recommend Metro! More

by ashleyherther211
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2022 -

Metro Lexus responded

Ashley, thank you for the great review! We are so glad to hear that you had such a seamless experience working with Ryan and the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

March 22, 2022

Great service, easy and fast work. Perfect communication with the customers, great workers who’s ready to help with any questions!!! More

by Nazar Dydyk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2022 -

Metro Lexus responded

Nazar, we're always prepared to answer any questions that may arise and to give you all the information you need to make a confident purchase. We're glad to hear your purchase felt simple and efficient, and the whole Metro Lexus team wishes you safe travels on the road ahead!

March 22, 2022

The service was good, called and got a same day appointment, got me in and out in the time frame they said More

by Don’t have one
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jancha
4.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Cooper
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcia Jackson
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Mar 22, 2022 -

Metro Lexus responded

Thanks for the review and the kind words about the Metro Lexus service team. We are proud of our efficient work. See you next time!

March 22, 2022

The dealership overall was very clean and organized. All of the staff greeted us with respect and appreciation for our potential business. More

by scottmintus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Twardzik
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Mar 22, 2022 -

Metro Lexus responded

Thank you for the great review, Scott! We are so glad to hear that you had such a successful experience working with the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

March 21, 2022

Colin made my car buying experience absolutely amazing. He went above and beyond to assist me in getting exactly what I wanted. I could not be happier! More

by Kelly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2022 -

Metro Lexus responded

Congratulations on your new car, Kelly! We are thrilled that Colin and the team took such great care of you and made you a happy customer. Thank you for choosing Metro Lexus for your purchase!

March 21, 2022

Collin had been very patient with all my inquiries and I am very picky on many things. He made me and my family with happy. He also got me a deal that I could not say no. Attention to detail, knowledge to t More

by Christine
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Alponat
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Mar 21, 2022 -

Metro Lexus responded

Congratulations on your purchase, Christine! We appreciate your business and we hope to see you again down the road. Thank you from the entire Metro Lexus team!

March 21, 2022

The customer service is outstanding. Everyone is engaging. My experience was and still is Exhilarating! More

by Angmmiller1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Sustersic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skyler tech support for car , Denae Jones
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Mar 22, 2022 -

Metro Lexus responded

Thank you for the great review! We are so glad to hear that you had such a successful experience working with the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

March 20, 2022

We come back to this dealership because they continue to deliver to the customers a very personable and trusting experience. We have bought every Lexus we have owned from them. The faces have changed throu More

by jaw4
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Twardzik
Report | Print
Mar 20, 2022 -

Metro Lexus responded

It's outstanding to hear that our high standards continue to impress you after all these years. Our goal is always to deliver a personalized experience, and we're so glad that means so much to you. From Paul and the entire Metro Lexus team, we're grateful for your patronage, and we wish you safe travels on the road ahead!

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