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Metro Lexus

Cleveland, OH

4.9
3,107 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,107 reviews

March 30, 2022

Ryan was super helpful, knowledgeable and friendly. He made my experience with you quick and easy More

by ingridgardner04
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Metro Lexus responded

Ingrid, thank you for the great review! We appreciate your support and are happy to hear that Ryan earned your five stars. Drive safely, and we hope to see you back again at Metro Lexus!

March 30, 2022

Excellent dealership! Experienced staff in all departments and totally want to provide excellent service which they do. More

by Jefferygross
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Jefferygross responded

Terry Ramey made purchasing my new RX 350 F Sport a pleasant experience! This was the first new vehicle I purchased from Metro. Terry found the exact vehicle I wanted in in a very timely period in lieu of the current short demand situation with cars. She kept me up to date as to the status of my vehicle and when it would be delivered. Also, Skylar Lippiatt did an excellent job with the technical set up and explaining all the features of my new vehicle! Overall, this was an excellent experience and was very satisfied with Metro Lexus.

Mar 30, 2022 -

Metro Lexus responded

All we can say is - wow! Thank you for taking the time to let others know how pleased you are with your recent experience working with Terry. We will certainly let her and Skylar both know they made your buying experience a great one. Enjoy your new Lexus RX 350! - Metro Lexus

Mar 30, 2022 -

Jefferygross responded

I forgot to include Dave Weaver from finance as well. Dave also did a great job and explained thoroughly all the details of purchasing my new RX350. He helped me make a few decisions regarding some additional coverage packages that were being offered. I appreciated his help, patience and expertise!

Mar 30, 2022 -

Jefferygross responded

I forgot to include Dave Weaver from finance as well. Dave also did a great job and explained thoroughly all the details of purchasing my new RX350. He helped me make a few decisions regarding some additional coverage packages that were being offered. I appreciated his help, patience and expertise!

March 29, 2022

Christian was easy to work with and helped to make my first Lexus experience a positive one. He was very personable and able to answer all of my questions. I would definitely feel confident in referring More

by parkay1535
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Metro Lexus responded

Thank you for the great review! We are so glad to hear that you had such an outstanding purchase experience working with Christian and the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

March 29, 2022

Superb service - reliable, available and extremely conscientious - love doing business with Christian - he is stellar More

by lizzieodo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Gleydura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Metro Lexus responded

We're glad Christian is delivering the best-in-class car-buying experience we're known for, Lizzie! Thank you for your business and amazing review of Metro Lexus!

March 29, 2022

Everybody was very friendly and helpful and enjoyed the experience of purchasing my first Lexus. More

by John.willesh
Recommend Dealer
Yes
Employees Worked With
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Metro Lexus responded

Congratulations on your first Lexus purchase! We're thrilled that the Metro Lexus team stepped in to make sure you had a great experience. Enjoy your new ride!

March 29, 2022

In process with Jessica on my lead of a Lexus NX Efficient, constant communication A pleasure to deal with More

by GAE53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Twardzik
Mar 29, 2022 -

Metro Lexus responded

Thank you for reviewing Metro Lexus! We're glad that Jessica has been nice to work with.

March 29, 2022

The services and the people have been great. The experience was smooth and quick. They did an outstanding job. More

by mjbinder2008
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Mapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Twardzik
Mar 29, 2022 -

Metro Lexus responded

We're so glad to hear it. Thank you for trusting Metro Lexus and we wish you many safe and happy miles!

March 28, 2022

Buying a car at metro Lexus was such a wonderful experience and I will be back! More

by Atdillon38
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Metro Lexus responded

We are thrilled that you had such a positive purchase experience with our team! Thank you for giving Metro Lexus your continued business and your five-star review. Safe travels!

March 28, 2022

Dealership is friendly, clean and everyone is very courteous. This is 2nd car we purchased from Christian Miller. Christian did an outstanding job from start to finish! He is very friendly and kno More

by whawkins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Metro Lexus responded

We are so grateful to have you as a returning customer! Thank you for choosing Metro Lexus and for stopping by to share your experience with Christian and the team. Safe travels ahead!

March 28, 2022

The dealership pays attention to details. They schedule appointments for new car purchases and pickups that smooth the process. Christian was very helpful and I would recommend him highly. More

by brutter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Metro Lexus responded

The Metro Lexus team is proud to see this feedback! We're glad that Christian was helpful and great to work with. See you again next time!

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