Metro Lexus
Cleveland, OH
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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We had a wonderful experience from the trade-in to driving away in our new (to us) car, the attention to detail and care from this dealership is top notch. I have never had a better car buying experie driving away in our new (to us) car, the attention to detail and care from this dealership is top notch. I have never had a better car buying experience. This was our first Lexus - purchased for my wife. When my own lease is up I will absolutely be considering this dealership. More
Everyone is so nice and friendly. Candice was so easy to work with and found what I wanted. Candice was so easy to work with and found what I wanted. More
This was our first Lexus purchase, although we’ve owned Toyota’s over the years. Purchasing a vehicle can be stressful, but Colin and the management team did not pressure us into the purchase and were pr Toyota’s over the years. Purchasing a vehicle can be stressful, but Colin and the management team did not pressure us into the purchase and were professional throughout the process. Although there was some negotiation, it was not unpleasant. We hope to be future Lexus owners in the future as well, and Metro Lexus will be our choice in dealerships. More
Allison is a true professional. She is knowledgeable, friendly, and committed to providing service for her customers. She guided me through the entire process of purchasing my vechi She is knowledgeable, friendly, and committed to providing service for her customers. She guided me through the entire process of purchasing my vechical. More
Terry was great, extremely helpful in the process of finding my new car. I felt very comfortable working with her. finding my new car. I felt very comfortable working with her. More
Metro Lexus is amazing. From the warm welcome when you walk in the door to the “big reveal” when I picked up my car. Everyone is courteous & helpful. I look forward to a lon From the warm welcome when you walk in the door to the “big reveal” when I picked up my car. Everyone is courteous & helpful. I look forward to a long happy relationship with my car people! More
I provided this rating for Abed D. and the staff at Metro Lexus because of my positive experiences. From the moment I walked into the dealership, I was greeted with a smile from the re and the staff at Metro Lexus because of my positive experiences. From the moment I walked into the dealership, I was greeted with a smile from the receptionist and the prompt introduction from Abed. I was looking to test drive the IS500 and walked out purchasing it. Abed was able to answer all of my concerns from the warranty of being a certified Lexus to the meticulous care of the car from the previous owner. Ruth my finance manager expedited the car sales and explained in details the sale process. When I am in the market for a Lexus again, I will definitely be back to Metro Lexus because of the outstanding treatment I received from the moment I got there to the moment of driving off with my new/certified used IS500. More
I had an outstanding experience at Metro Lexus thanks to Candice and Mike! Candice went above and beyond to help me find the perfect car, patiently answering all my questions and making the process stress-f Candice and Mike! Candice went above and beyond to help me find the perfect car, patiently answering all my questions and making the process stress-free. Together they made everything seamless and transparent. Their professionalism and genuine care truly set them apart. I highly recommend Metro Lexus to anyone looking for a smooth, professional, and friendly experience. Thank you, Candice and Mike, for going the extra mile! More
Seth was a pleasure to work with, he was transparent and provided a no pressure environment as I made my decision on purchasing my RX350 which I love. provided a no pressure environment as I made my decision on purchasing my RX350 which I love. More
Spotted a ES350 Lexus on the internet, called & was connected with Seth Collins. We talked about the vehicle & how I was out of town & wanted to fly in do a sweep of the car, hand him a check, shake hi connected with Seth Collins. We talked about the vehicle & how I was out of town & wanted to fly in do a sweep of the car, hand him a check, shake his hand & be on my way. He checked a few things out I had questions about (non smoker etc.) & got back to me in a timely manner. I didn't want the typical dealer shake down, who does? He made it happen, car is great, he had everything set up ready to go. Did need to roll through the paper work ordeal but even that was ready. For me one of a very few times a sales rep listened to a customer at a dealership, It was a very easy transaction & didn't need to go through the "sales process". Have been seeing info floating around YouTube that dealers are thinking of going viral with the idea people would just click on their phones & hit buy then deal with what, AI?? I hope Lexus/Toyota keep sales folks around like Seth, he is a straight shooter without the fast Eddy sales blow. I've had Toyota's before this is my first Lexus, maybe this level of vehicle gets you away from the fast Eddy sales guys? Thanks again Seth instead of going through the typical dealership grinder process you got me on the road home with my new ride ASAP. Shout out to Tysean who gave me a quick once over on controls, also have his card if I have any questions down the road. Thanks Metro Lexus, this edges out my now 2nd best buying experience with a dealership that sold me my Avalon. This is another reason I bought the Lexus it has a well proven drivetrain & reliability factor (certified as well). Many manufactures are experimenting with new engines & tech, I wanted something that I know works. Dealt with the big three & their experimenting for to many years, should have went Toyota/Lexus years ago & saved myself the frustration, time/$$$ wasted. Seth was great, one of a very few I have ever worked with through the years, & they didn't plaster their dealership stickers all over my car. Was worth the extra effort to go here. More