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Metro Lexus

Cleveland, OH

4.9
2,872 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 2,872 reviews

December 20, 2024

We had a wonderful experience from the trade-in to driving away in our new (to us) car, the attention to detail and care from this dealership is top notch. I have never had a better car buying experie More

by quick.salt3892
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Mapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allison Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2024

Everyone is so nice and friendly. Candice was so easy to work with and found what I wanted. More

by ttyo24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Candice Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2024 -

Metro Lexus responded

Congrats on your new ride, and thank you for leaving Metro Lexus a five-star review! We are thrilled that Candice was a pleasure to work with. Safe travels!

December 18, 2024

This was our first Lexus purchase, although we’ve owned Toyota’s over the years. Purchasing a vehicle can be stressful, but Colin and the management team did not pressure us into the purchase and were pr More

by Tcjake84
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Peter Mapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Sustersic
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tysean Yorke
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2024 -

Metro Lexus responded

We're delighted to hear that Colin and the Metro Lexus team made your first Lexus purchase a pleasant experience. We appreciate your trust in us and look forward to assisting you with future purchases!

December 17, 2024

Allison is a true professional. She is knowledgeable, friendly, and committed to providing service for her customers. She guided me through the entire process of purchasing my vechi More

by kim.sethna
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allison Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

Metro Lexus responded

Kim, we're delighted to hear that Allison provided such excellent service during your vehicle purchase at Metro Lexus. Thank you for sharing your experience with us!

December 16, 2024

Terry was great, extremely helpful in the process of finding my new car. I felt very comfortable working with her. More

by Jsolis6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Metro Lexus responded

We're delighted to hear that Terry made your car-buying experience comfortable and enjoyable at Metro Lexus. Thank you for sharing this feedback!

December 15, 2024

Metro Lexus is amazing. From the warm welcome when you walk in the door to the “big reveal” when I picked up my car. Everyone is courteous & helpful. I look forward to a lon More

by Sue
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Gleydura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simon Kucharewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Metro Lexus responded

Sue, we're so glad to hear about your stellar experience at Metro Lexus! Our team is committed to providing exceptional service from start to finish, and we hope you enjoy every moment with your new car. Congratulations!

December 13, 2024

I provided this rating for Abed D. and the staff at Metro Lexus because of my positive experiences. From the moment I walked into the dealership, I was greeted with a smile from the re More

by Whs7872
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruth
Dec 13, 2024 -

Metro Lexus responded

Thank you for sharing your wonderful experience with Abed and the team at Metro Lexus! We're delighted to hear that everything from the test drive to finalizing your purchase went smoothly. Enjoy driving your certified pre-owned IS500, and we look forward to welcoming you back in the future!

December 10, 2024

I had an outstanding experience at Metro Lexus thanks to Candice and Mike! Candice went above and beyond to help me find the perfect car, patiently answering all my questions and making the process stress-f More

by Kirawalker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Gleydura
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Candice Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Metro Lexus responded

We're delighted to hear that Candice and Mike made your experience at Metro Lexus outstanding! Our team is dedicated to providing seamless and professional service. Thank you for recommending us, we appreciate it!

December 07, 2024

Seth was a pleasure to work with, he was transparent and provided a no pressure environment as I made my decision on purchasing my RX350 which I love. More

by dfaey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seth Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Veronica Ostrowske
Dec 09, 2024 -

Metro Lexus responded

We're delighted to hear that Seth provided a transparent and pressure-free experience at Metro Lexus. Enjoy your new Lexus RX 350, and thank you for choosing us!

December 07, 2024

Spotted a ES350 Lexus on the internet, called & was connected with Seth Collins. We talked about the vehicle & how I was out of town & wanted to fly in do a sweep of the car, hand him a check, shake hi More

by MAS
Recommend Dealer
Yes
Employees Worked With
Seth Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tysean Yorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2024 -

MAS responded

Would purchase another car from this dealership, they didn't run me through the typical car sales grinder to work you for everything you have! Plus they didn't plaster their stickers all over my car, Seth was great, had a car for sale, was what he said it was, I gave them a check did the paper work shook his hand and hit the road home. I took his word as I was flying in from out of state, it worked out well & am home 775 miles away with a nice Lexus feeling good about buying it.

Dec 09, 2024 -

Metro Lexus responded

Thank you for sharing your experience with us! We're delighted to hear that Seth and Tysean made the process smooth and straightforward at Metro Lexus. It's great knowing our team could provide a hassle-free transaction, allowing you to enjoy your new Lexus ES 350 quickly. We appreciate your trust in us and hope you're loving every moment with your first Lexus!

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