Metro Honda

The service was quick and Gabriel was a great help in getting my car set up. getting my car set up. More

The lady I spoke with was amazing.She was very helpful. The lady I spoke with was amazing. She was very helpful. She solved all my car lighting issues in a double quick. Thanks Rachel. The lady I spoke with was amazing. She was very helpful. She solved all my car lighting issues in a double quick. Thanks Rachel. More

Helpful,patient ,very knowledgeable made me and family happy with this car we’re enjoying it happy with this car we’re enjoying it More

WORST SERVICE IN THE ENTIRE WORLD. Call 20 times a day, spend an hour getting passed back and forth between outdated systems and get promised ETAs and updates by at least 3 different people (including the spend an hour getting passed back and forth between outdated systems and get promised ETAs and updates by at least 3 different people (including the manager you escalated to) ONLY TO HAVE LITERALLY EVERY PROMISE EVER MADE TO YOU BROKEN!!! Report this feedback repeatedly and get brushed off and laughed at. All while keeping my car for three weeks without a loaner... for $500 damage I still don’t have an ETA on. And the best part? You tried to TOTAL MY CAR OUT WITHOUT EVEN LOOKING AT IT... after lying to be multiple times and saying you had! Award winning service... right!!! More

Very accommodating to make a deal. Sales man was very knowledgeable about the product. Very satisfying. knowledgeable about the product. Very satisfying. More

Great service and fast , jonathan was very helpful and answer all my questions. Recommend this location answer all my questions. Recommend this location More

Curtis Mincey Jr.Customer Care RepresentativeMetro Curtis Mincey Jr. Customer Care Representative Metro Honda 540 State RT 440 North Jersey City, NJ 07305 201-369-2301 All the information was Curtis Mincey Jr. Customer Care Representative Metro Honda 540 State RT 440 North Jersey City, NJ 07305 201-369-2301 All the information was wrong, nothing was true by phone except his name and address. I’m a dealership kind of person - also a Honda kind of person. I’ve dealt with a lot of service departments. This one is the worst. the service was terrible unrespectful and "the Manager" does not know how to take care of his client. I was using Costco to find the dealer and i will report it. GUSTAVO CARDENAS did his job and trying to assist me after the nightmare visit METRO HONDA! More

My rating is a reflection of my service appointment at this dealership on 9/17/21 and any other time before. Since I became a Honda customer in 2018, I visited one other service center and had an horribl this dealership on 9/17/21 and any other time before. Since I became a Honda customer in 2018, I visited one other service center and had an horrible experience. I decided to come here and I usually work with Elvis when he’s available. He is always kind and straightforward about my service needs. I don’t feel haggled when he explains services needed as he always points out the priority of any needed work. He is also considerate of my time and tries to get me out as quickly as possible. Lastly, there is a new service manager/director who was equally attentive. I believe his name is Pete, if not I apologize. However, he is very noticeable because out of the 3.5 yrs I’ve been coming here, I’ve never seen service director waiting in the service area being available to support his team and greet customers. Great Job! More

Had an amazing appearance. Jonathan and Rachel took amazing care of me. They were extremely professional and got my car fixed in an amazing time. They are the reason I’ll keep coming back for service amazing care of me. They were extremely professional and got my car fixed in an amazing time. They are the reason I’ll keep coming back for service More

Service writer was very pleasant and responsible, the waiting was long before getting in, but everything else was well, Thank You waiting was long before getting in, but everything else was well, Thank You More