Metro Honda

Worst dealership ever. Lie to you about service and horrible communication. Avoid at all costs! Lie to you about service and horrible communication. Avoid at all costs! More

I have a text message thread detailing this deception. ZERO STARS --Deceptive Advertising-- --Failure to Adhere to State Statute-- --------------------------- I spoke with three different salespeople ZERO STARS --Deceptive Advertising-- --Failure to Adhere to State Statute-- --------------------------- I spoke with three different salespeople Saydee, Yanni, Walter All three disappeared – no call back Finally one called back I made full-advertised asking price offer REFUSED "Yanni"tells me there are other, undisclosed “accessories” that have been added to the vehicle adding $2,490 to the asking price NOTE: This is NOT listed in Metro’s online advertisement I have a text message thread detailing this deception. This is a VIOLATION of State Statues Section 11713.1. Unlawful Acts by Holder of Dealer’s License (e) Fail to sell a vehicle to a person at the advertised total price, exclusive of taxes, vehicle registration fees, the California tire fee, the fee charged by the state for the issuance of a certificate of compliance or noncompliance pursuant to a statute, and finance charges. A dealership MUST sell a car for the Advertised Asking Price The salesperson (arrogantly, I might add) said that the dealership has a disclaimer stating they can add accessories and the cost of those accessories may not be in the advertised sale price Again, a VIOLATION of the State Statute Email to General Manager – Unanswered Several Telephone Messages to the General Manager John Lee – Unanswered Telephone Message to the Sales Manager Kevin Wang – Unanswered UPDATE Found exact vehicle we were searching for at OTHER Dealership NO ADDED COSTS More

These people are out of their mind. On Saturday 03/16/24 we purchased a 2021 Honda Civic from salesman Andres Miramontes and his Sales Manager Arman Kocharyan. After we signed and On Saturday 03/16/24 we purchased a 2021 Honda Civic from salesman Andres Miramontes and his Sales Manager Arman Kocharyan. After we signed and purchased the car the service people took the car back to wash it and put gas in it. When it was returned it to us it had a huge huge crack across the front of windshield. Now Metro Honda sales people are trying to rip us off and give us an "Aftermarket" windshield with "NO" tint across the top. They are using the excuse that it a "Used Car". This is NOT ACCEPTABLE. Today I spoke to another sales manager named, Armando Monsolve who tried to lie to me by asking me how I knew it was going to be replaced with an aftermarket to which I replied his salesman Andres told me that they were going to do that regardless what I wanted. . We were also promised a 2nd key at "Cost" which is $141.41 and now they are trying to charge us $315.00 for key and to program it. Don't trust these sales people and buy anything from them. Go to a different Honda Dealer. They need to honor their promises and keep their customers happy. More

My CRV has an issue with the AC. After coming her several time, it still hasn’t been fixed. At first, they did a recall on the compression, the AC still had problem. Then they made m After coming her several time, it still hasn’t been fixed. At first, they did a recall on the compression, the AC still had problem. Then they made me paid for the relay but still!!!! Again AC was still off on hot days. Bring the car in the fourth time, Tony ( service supervisor) said hopefully in 2,3 days I can put in the car because right now they don’t have any rental car available. Until today, it’s been almost 2 weeks and my AC won’t even turn on at all, I haven’t heard anything from them More

They will keep spam calling you after they have your number. I've asked them numerous times to take my number off their list but they just hang up and continue spam calling my number. I will never do bu number. I've asked them numerous times to take my number off their list but they just hang up and continue spam calling my number. I will never do business with this dealership with these kind of practices. More

Was looking for a crv and noticed they had one that fit my price range. Went in after work and spoke with salesmen, great guy but started telling me how they have add ons to all cars and the price advertis my price range. Went in after work and spoke with salesmen, great guy but started telling me how they have add ons to all cars and the price advertised isn't the price. Add one are 4k+ to online price!! Car Went from 26k yo 33k all in, sales manager made it seem like its normal and i was crazy for expecting to find that kind of car in my price range. Very disappointing and dishonest on their part, really liked the suv but nothing but bad experience at Honda dealers so far. Went to another dealer right after and walked away with a suv. More

Took my 2020 Civic hatchback in for recall of the fuel pump. Service Advisor Rebecca Prentice was friendly, informative and professional. She made the whole process simple and seamless. Kudos, Rebecca, th pump. Service Advisor Rebecca Prentice was friendly, informative and professional. She made the whole process simple and seamless. Kudos, Rebecca, thank you so much1 More

When purchasing a vehicle from John Torres not only do you go home with the car you want you also go home making a new friend. Amazing service! Purchased our 4th Honda and we look forward to meeting up wi you go home with the car you want you also go home making a new friend. Amazing service! Purchased our 4th Honda and we look forward to meeting up with John every single time. More

my car had an AC issue and it was under company warranty at the time and the customer service associate Michelle Camacho was acting so unprofessionally after making me wait on my car for over 10 minutes, I at the time and the customer service associate Michelle Camacho was acting so unprofessionally after making me wait on my car for over 10 minutes, I was greeted by a rather unprofessional employee. she kept on interrupting me, she was very rude, and she offered no real solution to my problem, she cared more about selling service packages than focusing on my car AC issue. I had to go back and get the issue check again, Idk how they have all this positive review I thing all those review are paid review which goes to show you what they are as a dealership and service. really horrible and I never coming back, don't waste your time. Replay to the owner. No I wasn’t out of warranty. I made sure to make my appointment before my warranty is expired and Michelle cared more about selling me packages than fixing my car. Look at the picture for proof. Also I didn’t take anything from you if you think i did sue me. I want to Norm Reeve Honda service they primary focus was to fix my car not to sell me something. I’m never coming to you ps store again. I had to make a review because of all the phoney paid 5 stars you have in you review you store doesn’t care about customer they care about numbers and they why you store is ps and that why I bought my car at penske not from metro. Metro honda is horrible don’t waste you time. I would rather drive more to fix my car to come to the ps place and there customers. I have filled a formal complaint to the district manager that who horrible customer service is in this place. Norm Reeves is more welcoming and have nicer service associates. This place need to be close. I WILL NEVER STEP FOOT IN THIS PLACE EVER AGAIN. NEVER!!. More

I recently took my father's vehicle due to transmission problems on a 2019 Honda pilot. Service did a transmission flush. The car continued and continues to have problems. I took the vehicle once again and problems on a 2019 Honda pilot. Service did a transmission flush. The car continued and continues to have problems. I took the vehicle once again and service advisor Israel Granados suggested I do another transmission flush which cost over $300 and said the first flush wasn't the correct one. I said I was quoted over the phone $129 which I called in front of him and he still denied it. Remember guys service advisor and sales agents work on commission. I asked to speak to the manager and then Gary Hidalgo came and said he was the director. Which he is not! Tony Maldonado is the Director. Gary was very rude and disrespectful. These guys just want your money so becareful. They work on commission and expect an excellent survey.That's why they bribe you with a free car wash and remind you on the survey for excellent service. They refused to diagnose the vehicle once again when the vehicle is still under warranty. In the past I would bring my vehicles here, but not anymore. I contacted Honda Corporation regarding this problem and the transmission problems with these vehicles. Remember speak up and if nothing is done contact a lemon law lawyer. Always keep records. More