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Metro Ford - Service Center

Schenectady, NY

4.4
3,056 Reviews

3,056 Reviews of Metro Ford - Service Center

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May 23, 2018

Good place to keep my car in tip-top shape I have never had a bad experience with the metro ford service department! Service writers are hospitable and the folks who take our money at the end a More

by WillowJean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2018

Service center The service is top notch usually fixed right first time and they tell you straight no sugar coating it . Would recommend anyone to use them . With tha More

by JIWMATT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Hamel, Amanda Blount
May 23, 2018

Excellent customer service! Troy gave me great attention and was knowledgeable about the products. He was very nice and took care of me really fast. When the service was done, he More

by sbruno46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2018

Fast and Thorough Great service. Had time to lease a new car also on the same visit! Joe Shanks was great to deal with as well as everyone else in the facility. More

by NLDL751
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Carach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Shanks, Bill Marincic, Don Eden
May 22, 2018

Oil change & tires Fantastic & timely service !!! Oil change at the dealership is much cheaper than those other oil change places !!! Also got a great deal on a set of t More

by paulandbrenda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I'm sorry , I don't remember the name of the gentleman that helped me out .
May 22, 2018

Happy Customer! Excellent and fast service. Surprised to learn that my first oil change was free.. I’ve dealt with Jay in the past and he’s always familiar with the c More

by beyleebean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2018

Breaks/Tires/Oil Change Dropped off my Explorer to get and oil change and have them check my rear brakes. During inspection it was noticed that rear tires were also marginal More

by Adam R Jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2018

Fantastic Service Every time I come here for service I am more and more surprised. Roger always fits me right in even though I never have an appointment and gets me in More

by SUSANCERONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Gordon
May 19, 2018

TROY HANLON EXCELLANT THE BEST SERVICE SO FAR AT THIS DEALERSHIP TROY HANLON LISTENED TO ALL OF MY CONCERNS AND IS HIGHLY SKILLED IN CUSTOMER RELATIONS.COMPAIRED TO THE PRE More

by DHHOTALING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Ostrander
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Hamel
May 18, 2018

Very accommodating on all occasions, I have found all employees of Metro Ford to be very accommodating of my physical disability and adjust the way the process work to a More

by MIMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I ddi not get any specific names
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