Metro Ford of OKC

Amazing experience! Everyone was thoughtful and very informative. Service and finance were very easy to deal with. Would highly recommend. informative. Service and finance were very easy to deal with. Would highly recommend. More

I put a deposit down on a truck and had a written contract. The truck was in transit from the factory at the time the contract was signed. The truck arrived 2 weeks after when I was told it would arr contract. The truck was in transit from the factory at the time the contract was signed. The truck arrived 2 weeks after when I was told it would arrive. The day it arrived I went to the dealership to pick it up, only to find out it was sold to someone else. The dealership did practically nothing to rectify the situation, and as Lariat Ford Mavericks are very hard to find, I was basically out of luck on getting the vehicle I wanted. They could not/would not trade for a lariat Maverick that another nearby dealership had marked up thousands above MSRP. They did allow me to have a loaner vehicle for a little while, but as soon as I stopped showing interest in their inventory they came and picked it up. Ended up getting a Chevy Colorado from elsewhere. I do recommend this dealership at all. More

I hardly ever do bad reviews. I typically only do positive ones, but I do feel this is necessary. My husband and I ordered a Ford Maverick from Ford Metro and it was expected to be here the second we positive ones, but I do feel this is necessary. My husband and I ordered a Ford Maverick from Ford Metro and it was expected to be here the second week of January. We were willing to wait the two months, as this was in November, so we put our down payment on the vehicle. Unfortunately, it did not arrive, which I understood because it was out of their control. They told us that it was unable to be tracked due to it being marked as sold, so it was "somewhere in the US." When it finally did arrive two weeks later, they sent a picture to my husband to let him know that it had arrived and he could pick it up right after work. When he arrived directly after work, they informed him that they "accidentally" sold our vehicle. I'm not sure how that happened since they had told us the whole reason that it could not be tracked to begin with was because it had been marked as sold already. We decided to talk and see what they could do for us due to the mistake on their part. They told us that the only thing that the could do is give our money back, but they were not willing to rectify their mistake at all. They became very cold towards us and refused to even speak with us once they realized their mistake. I was sent to voicemail all 4 times I tried to call Cody, specifically, and my husband was sent to voicemail by Cody multiple times as well. In my emails with Cody, he continually did not take responsibility for the gravity of their mistake and repeatedly told me he was not going to rectify the situation. This was a very unfortunate experience and we do not recommend Metro Ford, but we are very thankful for the dealership that was able to fulfill exactly what we needed WITH AMAZING customer service!! More

Very easy to work with. Made the process easy. Purchased vehicle on vacation and they made sure they didn’t slow our trip down! vehicle on vacation and they made sure they didn’t slow our trip down! More

Fix the problem in a timely manner and didn't leave any messes. Staff very professional and friendly. Thank you guys! messes. Staff very professional and friendly. Thank you guys! More

This is the second vehicle we have purchased from Metro Ford and John. They went above and beyond to meet our needs. We will definitely be buying again! Thanks so much for our beautiful vehicles! Ford and John. They went above and beyond to meet our needs. We will definitely be buying again! Thanks so much for our beautiful vehicles! More

Johnny went above and beyond to help us out. He had the vehicle waiting for us before we even got there. Even helped me take everything out of my old vehicle and put in my new one. Patrick did a great job vehicle waiting for us before we even got there. Even helped me take everything out of my old vehicle and put in my new one. Patrick did a great job with finishing up paperwork and got us the payment we wanted. We have bought two vehicles from Metro Ford and both times have been great experiences. More

Would rather spend money on service that does thousand things one percent better. Or spend money on service that does one thing thousand percent better. Please choose the latter example. Thanks for the? things one percent better. Or spend money on service that does one thing thousand percent better. Please choose the latter example. Thanks for the? More

for me it is very comforting to come to Metro Ford for its experience in all kinds of cars its experience in all kinds of cars More

Always great customer service and communication. Our entire fleet has been maintained by them for years. entire fleet has been maintained by them for years. More