Metro Ford of OKC

Got the process done quick and easy thank you guys for all the help appreciate it . all the help appreciate it . More

I bought a 2024 Ford Ranger on Aug 22nd. My sales rep Charles Waddle and Robert were easy to work with and did not pressure me. Vicente Willis the financing agent took his time and got me th My sales rep Charles Waddle and Robert were easy to work with and did not pressure me. Vicente Willis the financing agent took his time and got me the best rate. Everyone was professional and patient. More

Dropped off an old 1993 Ford pickup. The service department charged me for 3 hours of labor to change a one foot section of rubber hose at the top of the engine. I could have done this The service department charged me for 3 hours of labor to change a one foot section of rubber hose at the top of the engine. I could have done this in 20min. Think about this - how do you know they’re being honest with their charged labor hours? More

DO NOT SHOP HERE! I contacted them about a Ram 2500 on the lot 8/5/24 they reached out promptly saying it was available after some negotiating we agreed to a price on I contacted them about a Ram 2500 on the lot 8/5/24 they reached out promptly saying it was available after some negotiating we agreed to a price on the trade in and money down with the sales men telling me his manager Will do the deal at these agreements.(shown in text) though they should have educated me better on buying a car they did not and called me a liar about my income, I did not know it was calculated by months at a job divided by year to date income, I thought it was projected income based on your POI statements or stubs for one year. They say they will give more for my trade but they gave me the low end for there trade calculator and did not move on the trade in value. They strung me along for days with no text back claiming they haven’t heard from any of the 5 lenders only until I saw on my credit report that my local bank was on there. I called my local bank and they said “you are approved and we have sent an approval based on the terms and money down, only then did they call me saying your approved after I told them I was. Then a hour later saying they sold the truck! Their reason was first come first serve, even though we agreed to the terms with the salesman telling me the manager agreed which means I was first. Ultimately they said mine was a bad deal for them and they told me that’s why they went with the other guy because it was easier. The upper management will not call you back and the front desk people will have to do the leg work I feel bad for them because calling multiple times in a week to get a deal done is poor business practices, and so is selling a vehicle out from under someone then running there credit again without the customers approval. They say they didn’t get an approval until 8/19/24 but my bank sent an approval 8/15/24. It does not take days once an approval is sent to the agreed terms in text! Even on 8/19/24 it only takes a couple hours to draft the documents. They say the finance office was slammed, but they had no problem to sell it to someone else for a better deal. They will not be getting my business. I even tired in good faith to let them find me another vehicle but they made no effort because a 10 day credit app is a short window. Who agrees to sell you a truck then the sales manager wasn’t even aware I had money down. Only an effort to make my deal look bad because when they agreed to deliver the Ram and pick up my trade the ultimately did not want to. Don’t shop here if you have a trade in! I understand I only sent pictures of my trade and it running and miles but that is the terms they set in order to give me a value on my trade. DONT SHOP HERE! More

Chris was an easy person to work with. Exchanged some text messages, made an appointment, vehicle was exactly as he described and the price was straight forward. No xx, not pushy, gave us Exchanged some text messages, made an appointment, vehicle was exactly as he described and the price was straight forward. No xx, not pushy, gave us some “us” time with the vehicle. Wife is wanting a bronco down the road and this is the only place I’m driving 2.5 hours to deal with. Finance guys were quick, delivered what we expected and got us in and out. Probably one of the easiest transactions. And I enjoyed my ride home in my new BAD A$$ TRX! Thanks Chris and everyone at metro ford! More

Excellent customer experience, friendly and professional. Absolutely love the mobile pick up and delivery, thank you! Absolutely love the mobile pick up and delivery, thank you! More

Friendly and Helpful. Trey and his manager were very nice even though it was late Trey and his manager were very nice even though it was late More

Great turn around time on my truck. Easy to deal with and my salesman was cool. Easy to deal with and my salesman was cool. More

Great selection of new and used vehcles. Friendly and professional staff. Straight forward deals. Love my new Ford Escape! Friendly and professional staff. Straight forward deals. Love my new Ford Escape! More

Zackery did a great job when we bought the car that we bought over the weekend. bought over the weekend. More