Metro Ford of OKC

I have been a Ford customer for the last 25 years. I have live in no less than 5 states. I have worked in the customer service industry for the last 15 years. So, to have someone is representing a I have live in no less than 5 states. I have worked in the customer service industry for the last 15 years. So, to have someone is representing a product I value and support with my money treat me as if I am not important, and only as a paycheck. Does not sit well. The service advisor was unprofessional. They did not greet me or introduce themself. They did not do a proper intake of my vehicle. No walk around, No real sense that they cared for me as Ford customer. No sense of care for myself or my vehicle. I have a Ford extended warranty. Advisor contacted me to say they could not find my warranty with my VIN, and that I would be responsible for repairs. I called Ford and was given the information with in a few minutes. I then had to contact the advisor with that information.They did not verbally contact me with an estimate or issues with my vehicle. Everything handle via text or email. Took 5 days for repairs. With no updates being given that vehicle was finished. I had to request that a detailed estimate be sent. When picking up my vehicle. I expected that the advisor would go over what repairs were done and a final detailed breakdown of cost. Also, did not go over inspection report. I used to sell Ford vehicles, and was a service advisor and Customer relations manager. I do not believe that this is what Ford wants to represent it products. The only bright spot was the cashier. She informed me of my points and made a suggestion. More

Metro Ford made the purchase of the Ford Transit-250 for our business incredibly easy. It was so great that we are back for our next one this month! our business incredibly easy. It was so great that we are back for our next one this month! More

These guys always meet my expectations. I can trust what the service manager tells me and they always come through on what I need. No doubt they're the best around the OKC metro. I can trust what the service manager tells me and they always come through on what I need. No doubt they're the best around the OKC metro. More

Chris was great to work with, he followed up even on his day off when we reached out. day off when we reached out. More

Metro Ford took very good care of us on the purchase of a 2019 F150 Limited. They are willing to help and go the extra mile. Be sure to ask for Chris Derrick if you are looking to purchase a new or used veh 2019 F150 Limited. They are willing to help and go the extra mile. Be sure to ask for Chris Derrick if you are looking to purchase a new or used vehicle. We also had to put our daughter’s 2022 Bronco Sport in the shop for some warranty work and new tires. The service department went above and beyond and got the vehicle back to us in just a couple of days. Overall I highly recommend Metro Ford. More

Metro Ford was awesome. I was leasing a Mach-e which isn’t a common thing in Oklahoma. The whole team was great throughout the process. Learning as we went together and neve I was leasing a Mach-e which isn’t a common thing in Oklahoma. The whole team was great throughout the process. Learning as we went together and never using any shady sales tactics. Great team over there for sure especially Chris. More

Outstanding customer service made it a great experience for me took care off of all my needs for me took care off of all my needs More

Kendall was great. If he didn’t have the answer, he found it. Austin on the other hand was less than impressive, especially once the money was sent. He acted as if he If he didn’t have the answer, he found it. Austin on the other hand was less than impressive, especially once the money was sent. He acted as if he didn't care any longer, was argumentative, would regularly interrupt me to limit my ability to express my point/concerns. Had no knowledge of the titling process (once “his” paperwork was submitted). Very unsatisfactory. More

Great fast service, very reasonably priced awesome staff very clean location good coffee and amiles very clean location good coffee and amiles More

The service man was amazing and communicated well. you ghj hi ghh gui gui you you ghj hi ghh gui gui you More