Metro Ford of OKC

Extremely unorganized This dealership will sell you a vehicle and take your check but will not follow through on their commitments. Drove from KS to pick up a new truck. This dealership will sell you a vehicle and take your check but will not follow through on their commitments. Drove from KS to pick up a new truck. Truck had not been cleaned and I had to clean bith exterior and interior when got home. Noticed the owners manual was missing the day after I picked it up. Contacted the salesperson Kirk and he stated he would get it in the mail that day. 10 days later, no owners manual. Upon inspection of the truck at the dealership multiple rock chips were identified. It's a shame I have to write a review like this because I encountered several people who were very nice, however Kirk is so unorganized it's scary. More

Metro Ford Experience. To start off, I would highly recommend getting sales person Javier to look for a vehicle for you! He was extremely helpful and answered all my questio To start off, I would highly recommend getting sales person Javier to look for a vehicle for you! He was extremely helpful and answered all my questions when asked. I first came upon metro ford when looking for a 2017/2018 ford fiesta and saw that they had the lowest prices for them ( new or used) so I started reviewing them and will admit that I was hesitant given all of the negative reviews; however I decided that It couldn't hurt to give them a gander. So I started corresponding with Javier Bravo about getting a new 2017 ford fiesta and he assured me that it would be waiting for me upon arrival... and it was indeed waiting for me! I did as much research as possible and came prepared with all the incentives and offers that I knew ford was offering and metro ford ( though unaware of them) still honored them and gave me an even better deal than was expected. The whole transaction was extremely smooth and though it took all day; it was well worth it! More

Great service Great guys to deal with bought a Mustang from them. Mangers there are great ppl to deal with. Found the mustang on the internet called them got deal d Great guys to deal with bought a Mustang from them. Mangers there are great ppl to deal with. Found the mustang on the internet called them got deal done with eas. My credit was not the best but they made it work with a great payment thanks again guys all the way from Gillette Wyoming. Thanks from the Irizarry family will be looking to buy another vehicle from you guys in the future. More

Awesome!!!!!!!!!! Non pressure sales force and management. Asked what I was wanting and sold me what I wanted not what they wanted to sell me. Felt like I was buying fr Non pressure sales force and management. Asked what I was wanting and sold me what I wanted not what they wanted to sell me. Felt like I was buying from someone in my family. More

Awesome new car buying experience! Everyone at Metro Ford has been great to me! My salesperson Justin was super friendly, Jason the GM helped me order a new 2018 Mustang and Tony their Everyone at Metro Ford has been great to me! My salesperson Justin was super friendly, Jason the GM helped me order a new 2018 Mustang and Tony their finance person got me a great interest rate! Once I took delivery their friendly service department staff helped me swap out my wheels and install a few extra parts. From start to finish they exceeded my expectations! More

We are very appreciative with the Ford Team We can’t express the appreciation we have with this team. They are amazing, helping you since the minute you call and walk in. If something came acros We can’t express the appreciation we have with this team. They are amazing, helping you since the minute you call and walk in. If something came across they found a way to get through it. Thank you very much all of you More

Bait & Switch - SOLD the F150 I was to purchase I'm a Houston resident relocating to OKC. A good 3 weeks before I needed to purchase a new F150 (stock number B84778), I had made a deal with Metro F I'm a Houston resident relocating to OKC. A good 3 weeks before I needed to purchase a new F150 (stock number B84778), I had made a deal with Metro Ford over the phone and confirmed through emails on purchasing a F150. Even received a "Congratulations on the purchase of your F150!" email from the dealership after providing my credit card number for a $1000 deposit requested. Three days before I was to pick up the vehicle, I called to confirm it would be all ready (after market spray-in bed liner installed). My Salesperson transferred me to his manager, Jason Hutton, who proceeded to inform me the numbers (price) were not correct on the vehicle and the new numbers were going to be higher. If I were to accept the higher offer, he would find a suitable F-150. I thought “What the heck, he already SOLD the truck I was coming to pick up in 3 days let alone the price was now higher!“ I told him I was planning to be in OKC on Thursday to pick up the truck and he said “Well that’s why I called YOU” which I quickly corrected him by saying “NO, I called your guy”. At this point I asked to speak to his Manager, which he proudly said, “Your talking to him”. Shortly thereafter, he told me I’d be better off buying my truck in Houston and abruptly hung up the phone. As I reflect on this experience and review other recent reviews on Metro Ford, there appears to be a pattern of poor customer service under the leadership of their General Manager, Jason Hutton. I elevated my concerns to the dealership owner, Ted Moore, for which I'm still awaiting a response. I ended up purchasing my F-150 Platinum from Joe Meyers Ford in Houston. More

Just bought new F-150 What a great experience with my sales professional Javier Bravo! I got my Brand new F-150 and got the best deal no other dealership could touch. Go ge What a great experience with my sales professional Javier Bravo! I got my Brand new F-150 and got the best deal no other dealership could touch. Go get your new Ford from Javier!! More