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Metro Ford of OKC
Oklahoma City, OK
2,422 Reviews
Metro Ford of OKC is the best place to buy or lease your next new or used Ford vehicle. We are your performance headquarters. Whether you are looking for a car, truck or SUV, Metro Ford of OKC offers the largest selection, the most competitive prices and the best team of experts to help you make the right decision. So come in and check out our selection of new and used inventory.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,422 reviews
June 13, 2013
I was looking for a smaller car with better gas mileage. I found a Nissan Sentra on Randall Reed's website that was exactly what I was looking for. Since I live five hours away in Kansas City, I called the I found a Nissan Sentra on Randall Reed's website that was exactly what I was looking for. Since I live five hours away in Kansas City, I called the dealership to be more information. After discussing the condition of the vehicle with the salesman and negotiating a price that made it worth my time to fly down there, I decided to go purchase the car. I flew down and was picked up at the airport by a different salesman in the car I was planning on purchasing. It reeked of smoke. At first I thought it was the individual but I later found cigarette ashes on the floorboard and dashboard. The dealership knew going in that I was planning on paying cash for the car so when I showed up they hurried me into F&I to complete the paperwork. It took over three hours to get the paperwork done because there were so many mistakes. They had the odometer reading wrong (off by 1800 miles). They also had the price wrong. When I raised this issue they asked if I had any proof of the agreed upon price. Luckily, I had an e-mail from the salesman where I had asked about some missing buttons on the raido and if they would be fixed. He said that they would not repair it for the price I was paying. If I hadn't had that e-mail, they would not have honored the price after I flew down there to buy the car. After I inspected the vehicle, it was not as described over the phone. There are minor fractures in the paint in multiple places. It looks like it was in a hail storm and they did a cheap version of paintless dent repair that damaged the paint. The tire pressure monitoring light stays on all the time. They knew that since I had flown down there I didn't relaly have a choice but to buy a car. After the three hours trying to get the paperwork correct, I started my long drive home after 8 p.m. After I got the vehicle up to highway speed, I noticed that it had a distinct shake. I assumed that one of the tires just wasn't balanced properly, no big deal since I already planned to get the oil changed and tires rotated/balanced immediately since I didn't know when it was done last. After getting home and having the tires balanced the next day, the problem wasn't fixed. It wound up being an issue with the tires. So after flying down to buy the vehicle at a great price, I wound up turning around and immediately paying $220 to replace the pressure sensor in one tire and $500 for two new tires, a rotation, balance, and allignment. Suddenly, the great price wasn't so great. Of course, when the paint fractures and starts chipping, it will need a paint job to prevent rust which will be another $2000-$3000 dollars. No wonder they were so anxious to give me a great price on the car. I've tried to contact the salesman, left multiple voicemails and e-mails but can't get a response. I would not recommend this dealership to my worst enemy. They are only concerned with selling a car and getting you out the door. They didn't even bother to fill up the gas tank or clean the car before I left. More
by horstmt
Employees Worked With
Mike Billings
February 28, 2013
We dealt with the randall reed ford in Oklahoma City. They sold us a vehicle that a week after we got it found back window motor broken, then front tires went flat. Also had financing on a truck that the They sold us a vehicle that a week after we got it found back window motor broken, then front tires went flat. Also had financing on a truck that they sold to someone else while we were getting financing on it. We had truck in possession for 2 weeks, they came and picked it up saying they had a bank that wanted pictures of it, they lied. It had personal belongings in it and the salesman threw them away. We will never buy from them again. \ More
by bowlingmomtj
Employees Worked With
Chad Chlouber
