Metro Ford of OKC | Page 22

I have been waiting 2 weeks for a return call from Austin about my tags and nothing very poor customer service and still no tag about my tags and nothing very poor customer service and still no tag More

The staff were professional very knowledgeable, and courteous.they gave me Very good service, thanks sincerely Elvira Cornish. courteous.they gave me Very good service, thanks sincerely Elvira Cornish. More

They were awesome. Brian answered the phone every single time I called or text. They were honestly the best dealership I’ve purchased from. Brian answered the phone every single time I called or text. They were honestly the best dealership I’ve purchased from. More

Chris Derrick went above and beyond to ensure the whole process from start to finish was excellent. Would highly recommend him. process from start to finish was excellent. Would highly recommend him. More

Chris is amazing ! Best customer service && the ONLY reason we go to Metro Ford . Best customer service around . Best customer service && the ONLY reason we go to Metro Ford . Best customer service around . More

I have been a Ford customer for the last 25 years. I have live in no less than 5 states. I have worked in the customer service industry for the last 15 years. So, to have someone is representing a I have live in no less than 5 states. I have worked in the customer service industry for the last 15 years. So, to have someone is representing a product I value and support with my money treat me as if I am not important, and only as a paycheck. Does not sit well. The service advisor was unprofessional. They did not greet me or introduce themself. They did not do a proper intake of my vehicle. No walk around, No real sense that they cared for me as Ford customer. No sense of care for myself or my vehicle. I have a Ford extended warranty. Advisor contacted me to say they could not find my warranty with my VIN, and that I would be responsible for repairs. I called Ford and was given the information with in a few minutes. I then had to contact the advisor with that information.They did not verbally contact me with an estimate or issues with my vehicle. Everything handle via text or email. Took 5 days for repairs. With no updates being given that vehicle was finished. I had to request that a detailed estimate be sent. When picking up my vehicle. I expected that the advisor would go over what repairs were done and a final detailed breakdown of cost. Also, did not go over inspection report. I used to sell Ford vehicles, and was a service advisor and Customer relations manager. I do not believe that this is what Ford wants to represent it products. The only bright spot was the cashier. She informed me of my points and made a suggestion. More

Metro Ford made the purchase of the Ford Transit-250 for our business incredibly easy. It was so great that we are back for our next one this month! our business incredibly easy. It was so great that we are back for our next one this month! More

Chris was great to work with, he followed up even on his day off when we reached out. day off when we reached out. More

These guys always meet my expectations. I can trust what the service manager tells me and they always come through on what I need. No doubt they're the best around the OKC metro. I can trust what the service manager tells me and they always come through on what I need. No doubt they're the best around the OKC metro. More

Metro Ford took very good care of us on the purchase of a 2019 F150 Limited. They are willing to help and go the extra mile. Be sure to ask for Chris Derrick if you are looking to purchase a new or used veh 2019 F150 Limited. They are willing to help and go the extra mile. Be sure to ask for Chris Derrick if you are looking to purchase a new or used vehicle. We also had to put our daughter’s 2022 Bronco Sport in the shop for some warranty work and new tires. The service department went above and beyond and got the vehicle back to us in just a couple of days. Overall I highly recommend Metro Ford. More