Metro Ford of OKC

Chris Derrick always takes time to understand our needs, then finds the vehicle to meet our needs! This is our 4th vehicle purchase from Chris Derrick and Metro Ford! then finds the vehicle to meet our needs! This is our 4th vehicle purchase from Chris Derrick and Metro Ford! More

Shannon was great and easy to work with. Made the process simple and painless. If you are in the market for a new or used car, go to Metro Ford and ask for Shannon! You will not be disappoin Made the process simple and painless. If you are in the market for a new or used car, go to Metro Ford and ask for Shannon! You will not be disappointed!!! More

Chris was an excellent salesman. He made the buying process extremely easy and smooth for us, as we came from Texas. Will return to buy from him again! He made the buying process extremely easy and smooth for us, as we came from Texas. Will return to buy from him again! More

Requested follow up but did not receive any. Responses via text were delayed and sometimes difficult to understand until I called the dealership service department. Work was not fully completed. Responses via text were delayed and sometimes difficult to understand until I called the dealership service department. Work was not fully completed. More

I have been waiting 2 weeks for a return call from Austin about my tags and nothing very poor customer service and still no tag about my tags and nothing very poor customer service and still no tag More

The staff were professional very knowledgeable, and courteous.they gave me Very good service, thanks sincerely Elvira Cornish. courteous.they gave me Very good service, thanks sincerely Elvira Cornish. More

They were awesome. Brian answered the phone every single time I called or text. They were honestly the best dealership I’ve purchased from. Brian answered the phone every single time I called or text. They were honestly the best dealership I’ve purchased from. More

Chris Derrick went above and beyond to ensure the whole process from start to finish was excellent. Would highly recommend him. process from start to finish was excellent. Would highly recommend him. More

Chris is amazing ! Best customer service && the ONLY reason we go to Metro Ford . Best customer service around . Best customer service && the ONLY reason we go to Metro Ford . Best customer service around . More

I have been a Ford customer for the last 25 years. I have live in no less than 5 states. I have worked in the customer service industry for the last 15 years. So, to have someone is representing a I have live in no less than 5 states. I have worked in the customer service industry for the last 15 years. So, to have someone is representing a product I value and support with my money treat me as if I am not important, and only as a paycheck. Does not sit well. The service advisor was unprofessional. They did not greet me or introduce themself. They did not do a proper intake of my vehicle. No walk around, No real sense that they cared for me as Ford customer. No sense of care for myself or my vehicle. I have a Ford extended warranty. Advisor contacted me to say they could not find my warranty with my VIN, and that I would be responsible for repairs. I called Ford and was given the information with in a few minutes. I then had to contact the advisor with that information.They did not verbally contact me with an estimate or issues with my vehicle. Everything handle via text or email. Took 5 days for repairs. With no updates being given that vehicle was finished. I had to request that a detailed estimate be sent. When picking up my vehicle. I expected that the advisor would go over what repairs were done and a final detailed breakdown of cost. Also, did not go over inspection report. I used to sell Ford vehicles, and was a service advisor and Customer relations manager. I do not believe that this is what Ford wants to represent it products. The only bright spot was the cashier. She informed me of my points and made a suggestion. More