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Metro Ford of OKC

Oklahoma City, OK

4.6
2,580 Reviews
Metro Ford of OKC is the best place to buy or lease your next new or used Ford vehicle. We are your performance headquarters. Whether you are looking for a car, truck or SUV, Metro Ford of OKC offers the largest selection, the most competitive prices and the best team of experts to help you make the right decision. So come in and check out our selection of new and used inventory.
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2800 West I 44 Service Road

Oklahoma City, OK

73112

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Showing 2,580 reviews

July 12, 2021

We were having trouble with a new car we purchased. They fixed everything right away. I’m so happy we chose to do business at metro Ford. More

by rachell.d.moore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Courtney Lester
July 12, 2021

Always great customer service for automotive repairs and maintenance! Justin Payne, Jack and Richard always go above and beyond for their customers. Great work and time efficient More

by Fleet Shop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Unrein
July 12, 2021

The salesman was not very helpful after the sale always tried to put the situation of responsibility off on others when it came to the we owes on the new truck not very knowledgeable when it comes to the o More

by donmcneal69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gabriel Tucker, Jason Hollingsworth
Aug 04, 2021 -

Metro Ford of OKC responded

Hello, Don. Thank you for providing candid feedback and making us aware of this issue. I apologize that your expectations were not met and sincerely apologize for the level of service that you received. At our dealership we set high standards for ourselves and fellow team members, and feedback like yours helps us to continue improving. Please do not hesitate to contact us at (405) 766-7814 so we can speak with you in more detail about your visit.

July 12, 2021

Salesman Brian was great, very knowledgeable about the vehicle, patient and worked with us through even issue or question. Gabe in finance was very helpful and made finance stuff more understandable. More

by JWill4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Blakeney, Gabriel Tucker, Courtney Lester
July 11, 2021

This people screwed me over big time! Traded my car in April but didn't get my title until June 1st. Metro Ford realizes that it was their fault for the delay and flat out told me that they are not reimbu More

by chanelmorris017
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Martha Ortiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody and Brandon
Aug 04, 2021 -

Metro Ford of OKC responded

Hello, Chanel. We are very sorry to hear that you had such a bad experience with us. Your type of experience is not typical at our dealership. If there is anything we can do to make it right, please give us a call at (405) 766-7814.

Aug 22, 2021 -

chanelmorris017 responded

I was NOT very happy with how the people in your financial department, particularly Marth Ortiz, handled everything. I bought my car in April but did not get my title until June the first, which I still have documentation of. The timing of when the asked for the 500 down payment tripped me up enough and even though they admitted that they were at fault for my paperwork being done late I had to pay the tag agency $556 that I did not have (which I still have the receipt for). Martha Ortiz was not very sympathetic towards me by telling me that I should have taken care of everything instead of figuring out what to do. How dare she! I have a 3 year old daughter and on top of that what was I supposed to do when nobody told me anything and my paperwork was late on top of that. And she tells me that I am not getting reimbursed anything despite the fact that it was THEIR error when I believe that I should MOST DEFINITELY get reimbursed that $556. Because of Martha Ortiz in your financial department I will never use or recommend you guys ever again.

July 10, 2021

Service advisor was excellent. Service was performed quickly and efficiently. Parts had to be ordered for repair and Courtney helped to get them in quickly. More

by MONTYWALLIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney Lester
July 10, 2021

Fine salesman, but didn’t receive my title paperwork until 2 days before having to pay penalties. Called on a Monday to hear it was sent, called back Friday to find out that was a lie and it was actuall More

by Katie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Hollingsworth, Patrick Watson
July 09, 2021

Don’t honor recalls , then they tried to over charge me on a part that’s on recall with my same year, make, and model. More

by WILL.TURNER16
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Denise Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Metro Ford of OKC responded

Hello, Will. Thank you for bringing this to our attention. We regret to hear that our service failed your expectations. Our customers are very important to us and we will resolve this issue immediately. We set high standards for ourselves and our team members, and feedback like this will help us to improve. If you would like to discuss this issue further, please contact us at (405) 766-7814.

July 08, 2021

I had a great experience from start to finish my salesman Johnny was very helpful throughout the entire process and has followed up with me after the sale to make sure I was satisfied with their service he w More

by KEITHSELL1979
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Mahsetky
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 08, 2021

Excellent customer service to say the least. They worked with me on my time schedule. They were great at responding to me any time I needed. Also awesome work, car runs like new. More

by derek.taylor.1994
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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