Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Metro Ford
Schenectady, NY
4,992 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Filter Reviews by Keyword
By Type
Showing 4,992 reviews
September 28, 2024
We have bought plenty of vehicles from Metro they always have Great people and great service have Great people and great service More
by Nolan hens
Verified Customer
September 28, 2024
The phone was answered by a real person in seconds. .directed me to service,another person! Took care of me immediately. Service was wonderful everyone kind. 2 thumbs up! Thank you!! .directed me to service,another person! Took care of me immediately. Service was wonderful everyone kind. 2 thumbs up! Thank you!! More
by Omalley01
Employees Worked With
September 26, 2024
Friendly, honest. Darlene is great to work with on a new sale. Will work with her on my next purchase for sure. Darlene is great to work with on a new sale. Will work with her on my next purchase for sure. More
by JM
Employees Worked With
September 25, 2024
Darlene was fantastic to work with, and I'm very satisfied with my trade-in value and purchase! satisfied with my trade-in value and purchase! More
by rurkevich
Employees Worked With
September 25, 2024
Dan was easy to work with. He made leasing my new car not stressful! Everything went very smoothly! Thank you! He made leasing my new car not stressful! Everything went very smoothly! Thank you! More
by boswellk
September 25, 2024
Always a pleasure to deal with Metro Ford and especially Nicole in sales, who always goes the extra mile to get the vehicle we desire at a price point within our budget! Nicole in sales, who always goes the extra mile to get the vehicle we desire at a price point within our budget! More
by AMERICANEVERGREENINC
Employees Worked With
September 25, 2024
Very efficient process, from placing my origional order, following the production to the actual delivery. following the production to the actual delivery. More
by peterjcornell2432
September 25, 2024
I had my new Escape only a week or so and had a problem with the dealer installed option - keypad on driver's door. It was frustrating and an inconvenience to have to come back to Metro (1.45 hour drive f with the dealer installed option - keypad on driver's door. It was frustrating and an inconvenience to have to come back to Metro (1.45 hour drive for me 1 way) for something I feel should have been checked out before I drove out of the dealership. This is the 4th or 5th Escape I've leased from Metro and expected something more than an apology for my time and having to put another 150 miles in my new lease. More
by Rick
Employees Worked With
