Metro Ford

Terrible Experience. I visited here 3 or 4 times, and I found the people at the service are really terrible - they never helped me. Episode1 : I have a recalled Ford ve I visited here 3 or 4 times, and I found the people at the service are really terrible - they never helped me. Episode1 : I have a recalled Ford vehicle and asked them about the parts to replace, but they didn't have it then. So they told me that they'll send a letter when it's available. It was 1 year ago, and I still haven't receive anything from them. Episode2 : My car had a wrench light, so I asked them how to reset it. They answered "Get an oil change." I told them I already did that just before the visit. Then, they said that my car is old and a wrench light doesn't mean "Need an oil change" but it's a kind of transmission problem or another problem and you can't reset it blah blah blah... The wrench light went off after we left the shop. They always say irresponsible things in an unconcerned tone. They never worry about my car even if it's a recall one. I always feel that they want me to go away. I always feel I'm exposed to racism. More

Broke Agreement Can't Be Trusted First time buying from Metro Ford. They did not install the trailer hitch on my vehicle that we agreed on. As a matter of fact they installed the exac First time buying from Metro Ford. They did not install the trailer hitch on my vehicle that we agreed on. As a matter of fact they installed the exact hitch and wire harness that I told them I DID NOT WANT. Very dissatisfied with this dealership. Left a very bad impression for my first buy from them. I will not be back and I will not recommend them to anyone unless they address the hitch issue and install the correct hitch and wire harness that they promised me on my vehicle. I filled out their survey and expressed my displeasure with this hitch issue and the survey told me that someone would contact me. Nobody has contacted me.Typical. They are like every other dealer out there. CAN NOT BE TRUSTED TO DO WHAT THEY PROMISE THEY ARE GOING TO DO. Too bad. I thought they were different but this trailer hitch issue has left me with an attitude that they do not care what the customer wants or what they promise the customer. More

Unprofessional. 1) After agreeing on a price I met with Michelle Hamel in Finance. First, she had the interest rate at 3.99%, when Ford Credit was offering 1.9%. When 1) After agreeing on a price I met with Michelle Hamel in Finance. First, she had the interest rate at 3.99%, when Ford Credit was offering 1.9%. When I told her the rate should be 1.9% she pretended to look at something on her computer, and said “oh, yes, they do offer 1.9%”. Seriously? She knows perfectly well what the interest rate is. This is simple deception for the dealer to make more money on the financing. As for the extended warranty, the “premium” or platinum” tier increased the financing payment from $342/month to $493/month! When I declined the extended warranty (since the truck had a balance of the factory warranty on it already and was Certified Pre-Owned), she became very angry. Drilled me on why I would not opt for a warranty. After it got into a heated confrontation, she slammed down the paper and said “HERE, just sign that you decline!”. I could not believe what was happening. I was waiting for the hidden cameramen to come out and expose the joke. But….it was real. I walked out of her office on the verge of trembling, I was so angry. Walked out of her office and straight out the door of the showroom. She never said goodbye, thank you….nothing. I was in disbelief as to what had just occurred. Then, after taking it to my local Ford it did not meet the CPO guidelines, which they sold me the vehicle under. They did pay for it to be repaired, however, they clearly misrepresented the vehicle. Joe Dariano and Kevin in Sales were good. Cannot believe Michelle Hamel has a job. More

Bad attitude I found the Salesmen Joe Shank to be a really nice guy, very helpful. Everything was going good until we met with Michelle Hamel the business manager. I found the Salesmen Joe Shank to be a really nice guy, very helpful. Everything was going good until we met with Michelle Hamel the business manager. The way she explained the extended warranty sound really good and inexpensive. We had to ask her what our interest rate was going to be and what our payments were. Once she told us what the payment was going to be I almost fell off my seat. I asked why it was so high, she said because of the extended warranty. My husband and I said forget we don't want it. Michelle turned on us got very snippy made us feel very uncomforable, when we left she never said thank you. We are thinkiing about pulling out of the deal. More

Disorganized Demetrio is hands down one of the best salesmen I have ever dealt with. He went above and beyond and out of his way to take care of me and see this de Demetrio is hands down one of the best salesmen I have ever dealt with. He went above and beyond and out of his way to take care of me and see this deal through all the way to the end. I just wish the people actually processing the paper work were competent. Being registered with the Mass Department of Revenue and being able to process a sale for a Massachusetts resident means you should be able to properly fill out an RMV1 form and contact an insurance company. The wild goose chase this has become is unreal. Don't have your salesman relay messages if you aren't sure of what is going on. Hopefully this car gets registered soon and properly. To the people behind the scenes you are awful. Besides the disorganized mess this final piece of the puzzle has become, Metro Ford was honest about the car and has been taking care of me throughout this mess. Chances are I will be back now that they know exactly what is required for a Mass resident to register their car. More

Bad experience with Metro Ford I found a used truck online at Metro Ford and talked to Josh Sawyer. Knowing that this was a used truck and had spent it's life in NY, I asked very s I found a used truck online at Metro Ford and talked to Josh Sawyer. Knowing that this was a used truck and had spent it's life in NY, I asked very specific question about the condition of the truck. I let Josh know that I would be coming from out of state, and relying on him to inform me of the condition of the truck. I called the dealership back several other times to ask additional questions insuring the condition and reliability of the vehicle. As it turns he misrepresented the condition the truck was in. The underneath side was completely rusted, and numerous rust areas on the body. Josh knew that I had over an 800 mile trip home, and yet the alternator, water pump, and air condition belts were cracked. In the end, Mr Sawyer did not even have the courtesy to come out of his office to apology. Instead he left his sales person the responsibility of dealing with me for his short comings. This has not only left me with a bad experience, but also the time and expense involve More

A very unethical and dishonest car dealership!! Buyer beware I have never written an online review in my life but Metro Ford made me want to warn potential buyers!! My wife and I were lied to by two different me I have never written an online review in my life but Metro Ford made me want to warn potential buyers!! My wife and I were lied to by two different members of this dealership. We spent two hours there after we were assured that a car was all wheel drive. Then, once they realized they made the mistake and screwed up (all paperwork was complete), they apologized and said they would make it up to us the next day. The used car manager, Jim, called us the next day and said they couldn't help us and it was too bad... they ran our credit through false claims and this dealership is very shady... BUYER BEWARE!! Don't buy your FORD here, trust me. More

My final decision was to buy a Ford CMax For over a month I was going back and forth between a C Max and a Prius. I visited the dealerships, test drove the vehicles and had long conversations For over a month I was going back and forth between a C Max and a Prius. I visited the dealerships, test drove the vehicles and had long conversations with sales representatives. By far the most helpful and I felt honest advice was given to me by Allen Powell. There was no pressure at all. Allen answered all my questions and allowed me to come to my own decision. Once I decided I called and asked if I could come over and finalize my order. He found the time for me right away and listened to me as I explained what I wanted. I was always greeted by name, and taken care of efficiently. I never felt rushed. I have owned Saturns for the past twenty years and was very concerned about finding a new dealership and service center. I am very pleased that my friend recommended I go to Metro Ford and happy I connected with Allen. More

Excellent service/knowledge Kevin Ruscio took the time to find my needs and get me in the perfect vehicle for me and my family, I couldn't be happier with my new Explorer XLT!!! Kevin Ruscio took the time to find my needs and get me in the perfect vehicle for me and my family, I couldn't be happier with my new Explorer XLT!!! I would definitely recommend metro ford of Schenectady to anyone interested in purchasing a vehicle in the friendliest and overall best dealership in the area! More

I purchased a new ford focus. When I went in to pick it up I was hurried through the forms sign here etc. When I got home I discovered I had purchased an extended service plan and the promised $250.00 disc up I was hurried through the forms sign here etc. When I got home I discovered I had purchased an extended service plan and the promised $250.00 discount was not included. I told them I did not want the extended service plan and was told you signed the form there is nothing we can do. The total extra cost which I was forced to finance was $2,277.00 More