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Metro Ford
Schenectady, NY
4,992 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,992 reviews
October 19, 2024
They did everything they said they would do . Staff was respectful and timely. I was very satisfied. Staff was respectful and timely. I was very satisfied. More
by mkospa
Verified CustomerEmployees Worked With
October 19, 2024
Talented; they know what they’re doing. Always courteous and accommodating. Service is beyond excellent. Always courteous and accommodating. Service is beyond excellent. More
by wthayer1945
October 19, 2024
Fast and friendly service. Repaired the first time wish I had purchased vehicle from Metro Repaired the first time wish I had purchased vehicle from Metro More
by Lbchambs
Employees Worked With
October 18, 2024
Good experience. Bought and sold in one day. Received good value for my trade in. Bought and sold in one day. Received good value for my trade in. More
by bobshevy
October 16, 2024
I pass two other Ford dealership to get to Metro Ford. I love the service there , and the no nonsense approach to projects. I love the service there , and the no nonsense approach to projects. More
by r.Mahoutchoan
October 15, 2024
my wife and i have both of our cars serviced there,always done on time andnever no issues. rob and troy are always professionaltell me if theres a problem or not. will always have service done there. done on time andnever no issues. rob and troy are always professionaltell me if theres a problem or not. will always have service done there. More
by Denton1106
Employees Worked With
October 15, 2024
Got the deal I wanted . Fast and friendly staff. Was told by other dealerships that they could not give me the deal I wanted but Metro had no issue Fast and friendly staff. Was told by other dealerships that they could not give me the deal I wanted but Metro had no issue More
by CHRISRAYOT
Employees Worked With
October 15, 2024
Was glad I got a good deal! Jenn was very nice! It is great to lease a new reliable car! Jenn was very nice! It is great to lease a new reliable car! More
by JULIESTERLING65
October 15, 2024
Nice people, lots of inventory, buying experience went very smooth, will reoment metro ford to friends and family. very smooth, will reoment metro ford to friends and family. More
by jtreiber102
Employees Worked With
October 13, 2024
The story I was given about the noise coming from my steering wheel did not match was Aiden was telling me. First the technician took it for a drive heard something and got another technician to see if steering wheel did not match was Aiden was telling me. First the technician took it for a drive heard something and got another technician to see if they could find it. Obviously they could not find the source. Then when I questioned Aiden because it was put on my service print out that 'no abnormal noises heard, could not verify concern' two different stories. Aiden then told me that they were checking the frame of the truck for the noise. These are obviously two different stories. I know I am a woman with truck with blond hair but I am not stupid!! This is not my first rodeo with a Ford truck. The inside door handle, steering wheel, and middle arm rest were cover in grease. To say the lest I am not happy. I was there over 2 and a half hours and all you heard was how far behind they were in the service department. More
by niskyredspider
Employees Worked With
