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Metro Ford

Schenectady, NY

4.5
4,973 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years. The Experience You’ve Been Looking For We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive. A Family-Like Atmosphere We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget. We’re The Fastest Growing Facility in the Area Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area. Embracing Vehicle and Customer Care Innovation We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more. How We Help Our Friends and Neighbors Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts Stop In and Say Hi See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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3601 State St.

Schenectady, NY

12304

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Showing 4,973 reviews

October 05, 2024

Brought my truck in for warranty work, dropped it off the night before. Picked up truck 3 days later. Paid bill, got in truck to leave, and had a flat tire! Sent to service manager and he told me that it did More

by ONLYMIKE929
Service Price Transparency
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Recommend Dealer
No
Employees Worked With
Jay Ostrander
1.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Eden
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2024

As always service is excellent. The quick oil/tire rotation scheduling is a great convenience. More

by jjpar
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Aidan Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2024

Courteous, pleasant. Explained it all is terms I understood. Told me what I needed and what I didn't need. More

by RUTHIEANNIE428
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aidan Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2024

Fantastic service! ! Had a last minute flat tire that the service manager was able to get me in and two new tires installed with no appointment. Awesome staff and servic More

by KENWOOD821
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 03, 2024

oil changes are easy, finding the cause of problems is not so good. examine the vehicle before offering a backyard mechanics view. even a poor doctor still looks into issues before jumping to conclusions More

by LDenny
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Donald Eden
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 03, 2024

Everything was on time, worked performed was exactly as expected, loaner car was clean and in excellent condition. More

by peterjcornell2432
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Dave Carach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ruzzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 03, 2024

Purchased two trucks here and I’ll be back. Nicole B has been fantastic and Troy in service is always great. More

by Kenny
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicole Bellanger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 03, 2024

Nicole was absolutely fabulous! ! Professional and responsive to our needs We will be back again More

by wsdlawyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicole Bellanger
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 02, 2024

Very happy with the quick response from Jeff and all interactions afterward. He made it very easy, considering I was over an hour away. I can’t remember the name of the other gentleman I met with but he More

by gassawayj16
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JT Tibbits
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff, Sarah
October 01, 2024

Aiden was great. Very friendly and professional He addressed all my concerns. Upon picking up my vehicle the receptionist was pleasant and courteous. The technician a More

by Lbchambs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aidan Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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