Metro Ford

Lengthy Waits and Inconsistent Service My husband and I have been coming to Metro for a long time; purchased 3 cars from there, and have all our service work done there. In the last year, My husband and I have been coming to Metro for a long time; purchased 3 cars from there, and have all our service work done there. In the last year, we have noticed things do not go as smoothly as they once did. Oil changes take longer than they estimate, and there is usually something that was not done correctly or overlooked. I brought my car in February to have a door latch recall fixed. When I got it home the door latch stuck to the point that I could not get my son out of the car; he had to crawl through the other side door. My husband temporarily fixed it as best he could so that we didn't have to be inconvenienced to go back to have it fixed; we also knew we would be back for my inspection in April. When I came this past weekend for my inspection, I asked them to also check the door and the alignment. The alignment had been fine, but since having taken it in February, it was off. They did the four wheel alignment on the car (which my husband later said should have only been a 2 wheel alignment, but I wasn't aware of this at the time that I was at the center), and fixed the door latch. When the car was ready, 3.5 hours later, I looked at the bill and there was an oil change listed on it, and no inspection. I brought this to the attention of the service center and they admitted there had been an error and he apologized. He was very nice, but after 3.5 hours waiting with two kids for my car, it was frustrating to then have to wait for the inspection to be completed. I have noticed small things like this happening more frequently. The attention to detail is not there that once was. We continue to come because we have credits we have earned and all our car history of service is there; going to another place seems more hassle than just dealing with the long wait times and inconsistent quality. The gentleman at the service center did remove the charge for the oil change (which I would expect), but nothing else was offered for my additional time and inconvenience, including having to have them fix the door latch which should not have been a problem had it been thoroughly examined before we received the car back the first time. I didn't ask for anything else, by that time my kids were spent and exhausted and I wanted to leave. But a discount on the inspection or a credit towards our next service would have been a nice gesture. As I said, we will continue to come to Metro, as all our records are there for our cards, but my husband and I know from here out that we will have to be extra diligent in checking over everything to save us from inconveniences in the future. More

Great service This is the second vehicle that I have leased from Metro Ford. They are always friendly in eligible. I love my new vehicle. The staff is fantastic! This is the second vehicle that I have leased from Metro Ford. They are always friendly in eligible. I love my new vehicle. The staff is fantastic! More

Great Experience Went in expecting a car lingo and hassle, got Joe Shanks and he was super helpful and just a great guy. Got the car I wanted and worked with JT on fi Went in expecting a car lingo and hassle, got Joe Shanks and he was super helpful and just a great guy. Got the car I wanted and worked with JT on financing who was just as helpful. I'll be sending my friends and family to Joe and Metro Ford - couldn't be happier. More

Thanks The people are so good with providing services and are very friendly. I highly recommend Metro ford. I am happy with the truck I bought. The people are so good with providing services and are very friendly. I highly recommend Metro ford. I am happy with the truck I bought. More

Happy Buyer, Awesome Dealer I gave this dealer five stars because from the moment we walked in, we felt that they not only wanted our business, but listened to us as well. We ha I gave this dealer five stars because from the moment we walked in, we felt that they not only wanted our business, but listened to us as well. We had been to a few other deals in the process of finding a new car and Metro Ford and Nicole were the first ones to listen to what we wanted and helped make it happen! Nicole was professional and very personable. It was awesome working with her. JT helped us with the financing portion and was also great to work with! More

Happy with the deal Very friendly, good service and a fair deal. And thanks to Darlene for coming in on her day off so I could pick up my vehicle. Very friendly, good service and a fair deal. And thanks to Darlene for coming in on her day off so I could pick up my vehicle. More

Very Heads Up Service/Mechanics I brought my Shelby Cobra 500 in to have my wheels exchanged, stock wheels to some aftermarket wheels. Lucky for me the mechanic working on my service I brought my Shelby Cobra 500 in to have my wheels exchanged, stock wheels to some aftermarket wheels. Lucky for me the mechanic working on my service opened the new wheels and noticed 2 were matte finish and 2 were gloss. The shipper mixed up the order sending 2 different sets of wheels. I was able to get the order straighten out and my car is back in the garage with great new wheels, properly mounted, balanced and they all MATCH! LOL! Front end was aligned and all good. One more thing. I received a $25 BD gift card from Metro. My total bill was up there as I needed 4 new air pressure reading devices, not cheap. Naturally I wanted to use my newly received gift card. I picked up my car at 3:30 Saturday afternoon, service desk was closed so I went directly to the cashier. There I was told I couldn’t use the gift card that I had to use it at the service desk. What???? Same company, same building, my bill was sent to the cashier... Bad deal for me. Recently I spent 45K on a new Transit 250, had a bill for $810 for my car, but couldn’t use a $25 gift card that Metro sent me to use on my next service....... This is why I gave them a 4 star rating instead of a 5 star. More

Long time customer My spouse and I have shopped Metro Ford for close to 30 years. We have gone other places but always seem to buy here. This is mumber 6 ! My spouse and I have shopped Metro Ford for close to 30 years. We have gone other places but always seem to buy here. This is mumber 6 ! More

very good tony was the best and also dave they got me the best deal. I just recently bought a 2018 ford fusion there for my daughter and they were great then al tony was the best and also dave they got me the best deal. I just recently bought a 2018 ford fusion there for my daughter and they were great then also More

Purchase Escape and service I am a repeat customer and continue to be very happy with Metro Ford. Darlene is a great salesperson and this is second car I have purchased through h I am a repeat customer and continue to be very happy with Metro Ford. Darlene is a great salesperson and this is second car I have purchased through her. I highly recommend More