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Metro Ford
Schenectady, NY
4,973 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,973 reviews
December 17, 2017
an all around great buying experiance i found a truck on autotrader at metro ford,i live 4 hours away from them,lynn at internet sales helped out a lot,then jt got involved and did the res i found a truck on autotrader at metro ford,i live 4 hours away from them,lynn at internet sales helped out a lot,then jt got involved and did the rest,i had a fusion lease to turn in early,in which they helped me tremendusley,took the ride out thinking to my self ,there is always a catch to buying a car,something they dont tell you over the phone.going in i was greeted by the receptionist ,very friendley,then they directed me to kevin,my salesperson.kevin was great,lynn was great,and JT was great.perfect buying experiance all around.great dealership as well ,many friendley people,and a very well to do stock of cars and trucks.i bought a 2017 f-150 from them,in time i will drive to give them my business again.so many dealerships i have gone to in my 6 months looking for a truck.metro ford is professionalism at a top rate.will be back,jeff ,neptune city n.j. More
by super satisfied customer
December 15, 2017
Kevin Ruscio/Ford Focus I bought my first car at Metro Ford Schenectady. Kevin was a great help getting me my suv. I went back to Metro Ford, and asked for Kevin, once agai I bought my first car at Metro Ford Schenectady. Kevin was a great help getting me my suv. I went back to Metro Ford, and asked for Kevin, once again, he helped me get a Ford Focus. He went above and beyond, and helped me again to acquire my new vehicle. I will come back again, for another vehicle when I need another car/suv. Kevin is very professional, courteous and really works with the costumer. I will definitely, tell people to come the Metro Ford, and ask for Kevin. Sincerely Lois Miller & Roy Rhodes More
by Miller,lois2017
Employees Worked With
Kevin Ruscio, Michelle Hamel
December 14, 2017
warrenty work f350 and receiving my new lease of explorer Across the board the staff and owners of Metro Ford are the best in this area .To bad other dealerships can't be as organized and personable as they a Across the board the staff and owners of Metro Ford are the best in this area .To bad other dealerships can't be as organized and personable as they are. More
by SMOKEY17
November 28, 2017
Great service, great car! We found a wonderful vehicle, had a really nice fair and honest salesman, and made a great deal. The whole process was neat, orderly and painless. We We found a wonderful vehicle, had a really nice fair and honest salesman, and made a great deal. The whole process was neat, orderly and painless. We will recommend Metr Ford to others. Thank you Metro. More
by PEC111
October 26, 2017
Expectations SURPASSED - Will not buy anywhere else We will never visit another dealer again. We were just exploring our options and we found not 1 but 2 vehicles that completely met our needs. Anthony We will never visit another dealer again. We were just exploring our options and we found not 1 but 2 vehicles that completely met our needs. Anthony Defabio had previously sold us the truck we were considering trading and working with him again was seamless, he is knowledgeable and anticipates the customer's expectations exactly. My husband is not a details person and even he was comfortable with the interaction (not as easy task - but Anthony is a professional and make's it painless) We purchased a 2017 Ford F-150 XLT and a 2107 Ford Fusion Hybrid this week. Michelle Hamel in finance is FANTASTIC, we would follow her anywhere, when the car I initially chose wouldn't work in my best interest financially, she found me a car that more than exceeded our expectations and made us a better deal than we could have imagined. Head to Metro Ford today and drive away with your dream car and money left in your pocket! More
by SUZANNE C WILLIAMS
October 19, 2017
I LOVE THE CAR MORE THEN I EXPECTED NICOLE SENT ME PICS OF THE CAR.AND HELP ME ALL ALL THE WAY IN BUYING THE CAR SHE WAS VERY PROF. IF YOU NEED A CAR GO SEE NICOLE SHE WAS AMAZING. NICOLE SENT ME PICS OF THE CAR.AND HELP ME ALL ALL THE WAY IN BUYING THE CAR SHE WAS VERY PROF. IF YOU NEED A CAR GO SEE NICOLE SHE WAS AMAZING. More
by Joseph E RIVERA
Employees Worked With
October 18, 2017
Less than 1 star!! Had my car towed in, after two weeks to “diagnose” it and after me always following up Ford denied my claim and Metro wants me to pay $5600 for repair Had my car towed in, after two weeks to “diagnose” it and after me always following up Ford denied my claim and Metro wants me to pay $5600 for repairs. Don’t ever bring your car here they will find ways to charge you!! More
by Ngrant0224
Employees Worked With
Don Eden
September 27, 2017
Dave you can stop looking for the "deal you can't beat." Metro Ford's advertising borders on out and out fraudulent. They advertise that they haven't yet met the deal they can't beat but in fact they hide co Metro Ford's advertising borders on out and out fraudulent. They advertise that they haven't yet met the deal they can't beat but in fact they hide costs and fees in their advertising and are far apart from other dealers' sales offerings. I recently contacted them about leasing an F 150. Though the monthly payment was low they expected $6,000 at signing. Showed them a deal from a Chevy dealer on a comparable Silverado. $179/month, $1900 due at signing. They couldn't match it. They've apparently met the deal they couldn't beat. After many years and no less than 5 vehicles purchased or leased from Metro, my next truck will be a Chevy Silverado. More
by DoneWithMetro
Employees Worked With
September 23, 2017
Professional I went to a few dealerships to explore my options and this dealership was the least aggressive and didn't put a ton of pressure on you. I dealt with T I went to a few dealerships to explore my options and this dealership was the least aggressive and didn't put a ton of pressure on you. I dealt with Tony Simone, Dave & JT, they were great when it came to service and negotiating. They all kept their cool when things like insurance were making things difficult and handled everything very professionally. I highly recommend this dealership to any & everyone!! More
by Kevin Persaud
Employees Worked With
Tony Simone
August 26, 2017
2017 Ford F150 An overall great experience. Looked online through their inventory and when I went for the test drive the vehicle I researched was on the lot and avai An overall great experience. Looked online through their inventory and when I went for the test drive the vehicle I researched was on the lot and available. Recently purchased a 2017 F150 and couldn't be happier. Tony Simmone and team were professional and easy to deal with. Will recommend Metro Ford to anyone in the market for a new vehicle. More
by MetroFordf150
Employees Worked With
David Wood, Tony Simone
