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Metro Ford
Schenectady, NY
4,973 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,973 reviews
March 07, 2018
New Escape Nicole was not your typical salesman. Easy to deal with. Very happy with my new Escape! I trust her and recommend her to anyone! Great job Nicole was not your typical salesman. Easy to deal with. Very happy with my new Escape! I trust her and recommend her to anyone! Great job More
by 2008
Employees Worked With
March 05, 2018
Best sales experience I've ever had! I had a great experience with purchasing my vehicle from Nicole B. I would definitely recommend her to my family and friends. My son is next for his f I had a great experience with purchasing my vehicle from Nicole B. I would definitely recommend her to my family and friends. My son is next for his first car! More
by Ccarmin82
Employees Worked With
March 02, 2018
Pleasant Experience I had been to Metro several times over the past few months, trying to make up my mind which vehicle to get. I had intially thought of a truck. After I had been to Metro several times over the past few months, trying to make up my mind which vehicle to get. I had intially thought of a truck. After awhile I decided I wanted an SUV and my Wife was also in the market. Even though we took awhile to come to a decision, Due in no small part to Nicole's hard work we BOTH got new SUVs ( she an Escape , me an Edge) At a price we were happy with. More
by Crusher 069
Employees Worked With
Other Employees :
Dave - I didn't get his last name , Michelle Hamel
March 02, 2018
Unexpected purchase Went to the dealer wher my future son in law was going to purchase a CPO Escspe! Walked out with a CPO 2017 Explorer! I wasn’t ready for a car just Went to the dealer wher my future son in law was going to purchase a CPO Escspe! Walked out with a CPO 2017 Explorer! I wasn’t ready for a car just yet... had planned on waiting till end of year... but the price, service, and incentives- I couldn’t resist! Love My Explorer! Thank you Nicole! More
by Nancy612
Employees Worked With
Other Employees :
JT was our loan guy! What a pisser! Lots of fun working with him!
February 23, 2018
Great experience We felt very comfortable with Nicole. We never felt pressure like we have had with other dealerships/ car sales people. It was an overall great expe We felt very comfortable with Nicole. We never felt pressure like we have had with other dealerships/ car sales people. It was an overall great experience and would recommend metro ford to anyone seeking a new vehicle. More
by Jfisher
February 10, 2018
Perfect customer service They did everything to give me the best deal, really recommend to anyone who’s need a Ford dealer that respects customer like they did to me They did everything to give me the best deal, really recommend to anyone who’s need a Ford dealer that respects customer like they did to me More
by Aur261176
January 26, 2018
Satisfied, Fast, Fair & Not Pushy!! Nicole was a fantastic salesperson! She was super patient and accommodating. We test drove 5 vehicles and she cleaned off snow and ice, and warmed eve Nicole was a fantastic salesperson! She was super patient and accommodating. We test drove 5 vehicles and she cleaned off snow and ice, and warmed every one of them up for us with no hesitation. Nicole helped us in comparing all the differences between models years and new or used for the Ford Escape. As for the difficult part of getting to an affordable price the managers were very willing to get us where we needed to be. We got exactly what we wanted for our trade and a very fair price on our new vehicle. We had no reason to shop around! More
by soucia
Employees Worked With
January 17, 2018
Awesome Dan Ketchum was wonderful to deal with. This is our second lease through Dan and plan to continue having Dan as our Ford sales consultant for years t Dan Ketchum was wonderful to deal with. This is our second lease through Dan and plan to continue having Dan as our Ford sales consultant for years to come. More
by Theresa Capobianco
January 09, 2018
Best experience at a dealer Ever! Kevin at Metro Ford was great treated me like family not a customer and I worked him lol! He was patient and understanding we have 8 kids and we neede Kevin at Metro Ford was great treated me like family not a customer and I worked him lol! He was patient and understanding we have 8 kids and we needed a vehical and a good deal! Kevin helped out with everything from start to finish and came in on hos day off to make sure our deal went Great for delivery! My parents used metro in my child hood and always had good luck with them! If your in the market for a car truck or in our case a bus lol 15 passenger transit! And Definitely ask for Kevin! And David wood was great for the paperwork and extended warranty So far it has been a Great experience let's hope service is just as good in the future More
by Jay Goyer
Employees Worked With
Kevin Ruscio, David Wood
December 27, 2017
Great ,i will highly recommend any friend and family for your service. Your customer service was exceptional Mr. Tony. Thanks a lot for your outstanding ser ,i will highly recommend any friend and family for your service. Your customer service was exceptional Mr. Tony. Thanks a lot for your outstanding service. More
by Mahendra Datt
Employees Worked With
Tony Simone
