Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Metro Ford
Schenectady, NY
4,973 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Filter Reviews by Keyword
By Type
Showing 4,973 reviews
October 13, 2024
The story I was given about the noise coming from my steering wheel did not match was Aiden was telling me. First the technician took it for a drive heard something and got another technician to see if steering wheel did not match was Aiden was telling me. First the technician took it for a drive heard something and got another technician to see if they could find it. Obviously they could not find the source. Then when I questioned Aiden because it was put on my service print out that 'no abnormal noises heard, could not verify concern' two different stories. Aiden then told me that they were checking the frame of the truck for the noise. These are obviously two different stories. I know I am a woman with truck with blond hair but I am not stupid!! This is not my first rodeo with a Ford truck. The inside door handle, steering wheel, and middle arm rest were cover in grease. To say the lest I am not happy. I was there over 2 and a half hours and all you heard was how far behind they were in the service department. More
by niskyredspider
Verified CustomerEmployees Worked With
October 11, 2024
Donny was so accommodating and kind. They fixed my problem on time, drive me to work, & picked me up! They fixed my problem on time, drive me to work, & picked me up! More
by MARINAKRISTEL
Employees Worked With
October 10, 2024
"Used car salesman" sleze at its finest. Very poor experience AFTER sale was finalized. My fault ultimately for not reading the details amd assuming what we agreed on was what the paperwork Very poor experience AFTER sale was finalized. My fault ultimately for not reading the details amd assuming what we agreed on was what the paperwork said. More
by amson_jessica
Employees Worked With
Rob
October 09, 2024
AJ was an absolute pleasure to work with! He was not pushy but was also there for us with any questions we had. Thank you for making this process as easy as it could be! He was not pushy but was also there for us with any questions we had. Thank you for making this process as easy as it could be! More
by kahandevin
Employees Worked With
October 09, 2024
The serve was performed in a timely manner and the work was performed was outstanding with no issues. I would reamend Metro Ford to a friend or family member. was performed was outstanding with no issues. I would reamend Metro Ford to a friend or family member. More
by jcr2219_john
Employees Worked With
October 08, 2024
My dealing with metro ford was great AJ is one of the best salesman there can’t say enough about him he really help me out and I got the ford explorer I wanted thank u very much AJ. Sid & mala Balkis best salesman there can’t say enough about him he really help me out and I got the ford explorer I wanted thank u very much AJ. Sid & mala Balkishun More
by SIDHNARINEB
October 07, 2024
I use to buy my vehicles from Metro,now I go there just for service, close to home. for service, close to home. More
by DAVECAMPODAVID
October 07, 2024
Went in for an oil change. Was in and out in about half hour. Aidan is always a pleasure to work with. Was in and out in about half hour. Aidan is always a pleasure to work with. More
by MelTen
Employees Worked With
October 06, 2024
Service made appointment, got there and then came tome stating coupon, did not have parts. Had to come back next day at 1pm, said wasn't enough time and was going to have to come back again but last min stating coupon, did not have parts. Had to come back next day at 1pm, said wasn't enough time and was going to have to come back again but last minute they said they had a loaner so I could leave my car and they would call when done. I only drove to home and back and they charged my credit card $2.and change for gas. More
by CMORRISON19
Employees Worked With
October 06, 2024
Just good the guy helping me seem to be getting aggravated because I wasn’t understanding what he was saying. aggravated because I wasn’t understanding what he was saying. More
by NBRUCE1037
Employees Worked With
