Metro Ford

Not pushy Actually Metro was my last stop for auto dealerships being so close to my home. I went looking for a truck. Upon entering the lot I was hooked up with Actually Metro was my last stop for auto dealerships being so close to my home. I went looking for a truck. Upon entering the lot I was hooked up with JJ and thank god he got me in the right direction and I checked out a used truck and purchased one. JJ did a outstanding job with my purchase. The truck was delivered to me. A couple of minuses it did not have a owners booklet, I called JJ and he took care of it. Yesterday I did notice that the truck did not have the black cup inserts in the front compartment. Maybe this can be taken care of in this review. More

Nicole cares about her customers! I came in for a simple oil change and left with my engine light on. I called right back and was told they couldn't help me because they closed in a I came in for a simple oil change and left with my engine light on. I called right back and was told they couldn't help me because they closed in a half hour. When I opened my hud my engine cover had oil all over it and my battery cover was off. Last year we purchased a new truck and expedition from Metro and now they couldn't help me with a truck with 17,000 miles on it???? I told them I was leaving for a work trip the next morning and they told me to go to another dealer and have them look at it. I ended up being late for work and missing a conference call because of this. This was all a result of my oil cap not being put on after my oil change. I ended up having to call Nicole who went above and beyond to get me a loaner car and get my truck looked at. She really cars about her customers even after they leave the show room. If it wasn't for her fantastic service I would not return to Metro Ford for service work. The service department could learn a lot from her. Thank again Nicole for caring about your customers!!!!! More

Experience with Metro Ford We have a long history of buying cars from Metro Ford with Bob Rizzo as our sales person. Our experience has always been positive and we will continue We have a long history of buying cars from Metro Ford with Bob Rizzo as our sales person. Our experience has always been positive and we will continue using Bob and Metro More

State inspection I had visited Metro Ford for a standard state inspection. My vehicle is still fairly new. There were no issues with the vehicle. The service was very I had visited Metro Ford for a standard state inspection. My vehicle is still fairly new. There were no issues with the vehicle. The service was very welcoming and prompt. The atmosphere of the dealership as a whole was warm and friendly. More

Metro Ford: "A No Pressure Place to Buy or Lease! Dan Cole is the best sales person ever! He is approachable and sensitive. He asked important questions regarding my needs in choosing the right kind Dan Cole is the best sales person ever! He is approachable and sensitive. He asked important questions regarding my needs in choosing the right kind of vehicle. He was very pleasant to work with and was a great guide in my test driving experience. Moreover, Dan worked with me and management to offer a leasing deal I could afford and explained the finances along with Michelle Hamel. Dan was helpful and clear about the functions, of the Ford EcoSport I leased. I'd refer friends to Dan Cole without hesitation! More

Great experience Right from the first minute I went into the dealer, everyone was friendly and helpful. Dan Cole was my sales prison and was very relaxed and interest Right from the first minute I went into the dealer, everyone was friendly and helpful. Dan Cole was my sales prison and was very relaxed and interested in getting me what I was looking for in a vehicle. More

Very Good! It becomes obvious Metro wants to please, acts accordingly and achieves the intent. It keeps me coming back. What could be better than that. Many t It becomes obvious Metro wants to please, acts accordingly and achieves the intent. It keeps me coming back. What could be better than that. Many thanks, D Stracher More

Horrible. Buy ford not metro ford. This is my second time at the service center. All of my needs are covered under warranty but they trick you into telling you that they are not covered This is my second time at the service center. All of my needs are covered under warranty but they trick you into telling you that they are not covered. No courtesy rides were provided both times i was there even though my warranty said it was covered. Terrible place to buy any automotive. More

poor,rude,ineffective The customer service rep when i called to schedule was not attentive, would not listen to my problem, several times put me on hold was very rude and h The customer service rep when i called to schedule was not attentive, would not listen to my problem, several times put me on hold was very rude and hung up on me after being questioned. When we arrived to drop the vehicle off were told we don't have an appointment after calling and scheduling one a week in advance. ONCE THE VEHICLE WAS THER THE PROBLEM WAS NOT EVEN LOOKED AT AS THE ENGINE TECH WERE TO BUSY AND HAVE TO RESCHEDULE A THIRD VISIT TO CORRECT THE PROBLEM. All in all in-effective and poor service would be my opinion. More

Excellent service. Everyone made buying a car for my daughter very easy! Thanks Dave Carach for always taking care of us! My daughter loves her new Ford Escape Everyone made buying a car for my daughter very easy! Thanks Dave Carach for always taking care of us! My daughter loves her new Ford Escape More