Metro Ford

Transmission recall horrendous I have a 2012 Ford focus SE, it's been in for all kinds of recall work at metro Ford, there's been a massive recall on the transmission of my car, but I have a 2012 Ford focus SE, it's been in for all kinds of recall work at metro Ford, there's been a massive recall on the transmission of my car, but before they would take care of the transmission you had to bring it in for a computer flash, that was done, I brought it in last week and was told that it's out of the realm of when they could fix it, then October 15th 2019 a jertry called from metro Ford,his words were that he got four to pay for half of it metro would pay for some of it but I be responsible for a warranty product of $500 out of my pocket. Extremely rude and then hung up the phone on me. Now there's a class action suit cuz Ford knew what was going on in didn't contact customers. I would never use metro Ford again to buy a new vehicle. And this vehicle was bought brand new More

Registration renewal Swapped my stickers at no charge, while we enjoyed a cup of coffee. We are age 75 and 77 with Parkinson's and arthritis, so need help doing this. Swapped my stickers at no charge, while we enjoyed a cup of coffee. We are age 75 and 77 with Parkinson's and arthritis, so need help doing this. More

excellent service Had 4 new tires installed. Service was great and called back in a timely matter. Submitted the tire rebate for me and gave me the printed papers. Had 4 new tires installed. Service was great and called back in a timely matter. Submitted the tire rebate for me and gave me the printed papers. More

Fast, easy, no hassle...1 follow up needed I saw the Expedition online, emailed and talked in the phone to set up an appointment. Drove an hour and a half with a ‘go or no-go’ number for my tra I saw the Expedition online, emailed and talked in the phone to set up an appointment. Drove an hour and a half with a ‘go or no-go’ number for my trade. Expedition was in IMPECCABLE condition for the mileage. After 2 rounds of negotiation, they hit my trade number and the deal was on. Expedition’s price needed no dickering as it was already a deal. Biller and Finance people stayed late on a Saturday to make sure I drove it home that night. Financing rates were OK, not the best compared to a credit union, but acceptable. My only negatives were: 1. that the test drive route kinda stinks. I wasn’t from the area so I didn’t know where to go, so the salesman came along and guided me. 2. They forgot the Navigation SD card, but it was UPS’d 3 days later. And 3. They only gave me 1 key. Said they didn’t know if a 2nd key was turned in, but if they found it, they’d send it to me. I asked them to check the trade-in sheet...because they logged the 2 keys I turned in with my trade. I need to know if I need to spend $300 on a 2nd key because only 1 was turned in, or wait until they find it... More

Very satisfied Very pleased with scheduling appointments with customer service, and service dept. with Troy handling a huge service issue with my vehicle. My dealer Very pleased with scheduling appointments with customer service, and service dept. with Troy handling a huge service issue with my vehicle. My dealer I purchased my car from has had his mechanic servicing it with same issue for past month 350.00 later, Troy and his assigned mechanics stepped in and swept it up to help me get the problem correct once and for all! More

Oil change, tire rotation stop by without an appointment they indicated it could be up to an hour-and-a-half wait. I decided to wait it out. And they were finished within the h stop by without an appointment they indicated it could be up to an hour-and-a-half wait. I decided to wait it out. And they were finished within the hour, serendipity! More

Friendly and accommodating! Everyone is helpful and so customer service oriented. They never say no to me asking for same day service! And they get you in and out in no time at Everyone is helpful and so customer service oriented. They never say no to me asking for same day service! And they get you in and out in no time at all! More

power steering replacement Electric power steering became inop on my 2016 Explorer. Could not steer at all. John in the service department diagnosed, repaired and had the vehi Electric power steering became inop on my 2016 Explorer. Could not steer at all. John in the service department diagnosed, repaired and had the vehicle ready in a very short period of time. More

Excellent customer service Your staff is very accommodating. They always make efforts to strive for customer satisfaction. They make time for questions and always follow up even Your staff is very accommodating. They always make efforts to strive for customer satisfaction. They make time for questions and always follow up even after the job has been done. More

Oil Change / Inspection Called and spoke with Jay the day prior and he set everything up. Dropped off the car the next morning and Jay said he would call when the work was do Called and spoke with Jay the day prior and he set everything up. Dropped off the car the next morning and Jay said he would call when the work was done (same day). Very easy process. More