Metro Ford

Service department is efficient, and knowledgeable. All repairs and services have been performed without issue. The care taken with my vehicle shows. Scheduling is always arranged to fit my schedule. They repairs and services have been performed without issue. The care taken with my vehicle shows. Scheduling is always arranged to fit my schedule. They have earned my trust and repeat business. More

AJ did an amazing job! 2nd car working with him! I have and will continue to recommend him to others for their new car purchases! and will continue to recommend him to others for their new car purchases! More

Everyone was very courteous and professional. Told me what to expect and when it would be done. Everything was done as told it would be. My car was outside and all ready for me. Very thankful for such g what to expect and when it would be done. Everything was done as told it would be. My car was outside and all ready for me. Very thankful for such great service. More

Great people great f150 truck. Thank you!!!!! Great people too work with. I am glad that I am part of their family.love my truck f-150 love the color inside and out Great people too work with. I am glad that I am part of their family.love my truck f-150 love the color inside and out More

Professional I recently purchased a 2019 Ford Ranger. Our salesperson Darlene Shafran was extremely helpful. Darlene has helped my wife and I with several Ford tr I recently purchased a 2019 Ford Ranger. Our salesperson Darlene Shafran was extremely helpful. Darlene has helped my wife and I with several Ford transactions in the past. I shopped around from Pittsfield to Bennington for the best price on a mid-size pickup and could have done a little better price wise at another dealership but we went a back to Metro because we value Darlene's knowledge and professionalism. More

Awesome.Jay caught we needed inspection done as we were overdue. The team is great and always services our fleet well! See you all next time. overdue. The team is great and always services our fleet well! See you all next time. More

It was OK It was ok. I went for my first oil change. The took me in quickly and I sat in the lounge area. The have free coffee and water available. The wait tim It was ok. I went for my first oil change. The took me in quickly and I sat in the lounge area. The have free coffee and water available. The wait time seemed a little longer than usual but that's because it was my first oil change and they inspected everything. The people there seemed real courteous. More

Check engine warning light The Service Representative was excellent, letting me know what was going on and next steps. Had to keep vehicle overnight for pressure test. However f The Service Representative was excellent, letting me know what was going on and next steps. Had to keep vehicle overnight for pressure test. However final determination was to run full system diagnostics and reset certain parameters on some warnings. As such was told since there was no actual repair made the dealership could not charge Ford Motor Company and I had to pay $129.99 instead of the $100 deductible as my certified warranty states. I did not argue this since SR stated he had appealed to his manager, who stated he had no choice in this. I have checked my warranty and it says nothing about such a situation. I was sent a survey by Ford and stated the above saying Ford should reimburse me for the extra charge which I feel is inappropriate and contrary to my warranty. This practice should be stated in the warranty OR the standard diagnostic fee set at $100 by Ford Motor Company for vehicles on such warranty. To me the $30 to Ford or any dealership, cannot be worth customer dissatisfaction. Either a credit on next visit or even a free oil change could be provided. I do want to state and be clear that the SR was very good in every aspect of his responsibilities. More

Recall notice in Escape Personnel very pleasant and service was quick. No issues in checking out. Overall a great experience. I think this survey review requires too many wo Personnel very pleasant and service was quick. No issues in checking out. Overall a great experience. I think this survey review requires too many words. Ugh, what else can u say? More

Recall work & Oil Change Great service ! Great people ! Called in the morning to set up an apt. We brought the car in that day and it was done in a few hours.. Great service ! Great people ! Called in the morning to set up an apt. We brought the car in that day and it was done in a few hours.. More