Metro Ford

Smooth as silk Had a slight warrantee concern with my 2018 F2 50 XLT super cab Tim Hilton as always found the cause for my concern and was able to replace it with a Had a slight warrantee concern with my 2018 F2 50 XLT super cab Tim Hilton as always found the cause for my concern and was able to replace it with a new part. The vehicle is once again perfect. More

Oil change and tire rotation Last week I brought my car in for an oil change and tire rotation. The job was done within an hour and technician also checked fluids and brought the Last week I brought my car in for an oil change and tire rotation. The job was done within an hour and technician also checked fluids and brought the air pressure in tires to the correct levels. More

Car service Another job well done. Great experience , the whole metro team is pleasant to deal with. High quality work always done in a timely manner. Thank you Another job well done. Great experience , the whole metro team is pleasant to deal with. High quality work always done in a timely manner. Thank you More

sales and service I have been doing business for 19 years. in the 19 years i purchased 5 new f-150 pickups and 1 used Ford expedition. and had them all serviced at Met I have been doing business for 19 years. in the 19 years i purchased 5 new f-150 pickups and 1 used Ford expedition. and had them all serviced at Metro. Troy Hanlon is very professional goes above and beyond for me . More

Poor service I originally called about a recall. I was told I could bring it Friday. When I arrived I was told they needed to replace the blower motor but they did I originally called about a recall. I was told I could bring it Friday. When I arrived I was told they needed to replace the blower motor but they didn’t have the part. I scheduled an appointment 2 weeks later. I received a text asking me to confirm my appointment. When I arrived I was told there was no rental vehicle as I was promised. I received a courtesy ride to my office. Shortly after arriving at work I received a call saying that they still did not have the part. I feel that they could have saved me a trip to Schenectady if they knew they didn’t have the part. More

Great to work with Great customer service.Everyone was very helpful. all of my questions were answered. Made the process of buying a truck very easy. Thanks for all the Great customer service.Everyone was very helpful. all of my questions were answered. Made the process of buying a truck very easy. Thanks for all the help. More

Service Dept: Service Dept. always gets 5 STARS!!!!!!!!!!!!! The Service Dept. is always Professional, Helpful and will answer all questions I have. Sales Dept. Bill Hearley sold me a vehicle that did not The Service Dept. is always Professional, Helpful and will answer all questions I have. Sales Dept. Bill Hearley sold me a vehicle that did not have a tow package when I said I needed one and I did tell him I wanted to tow a camper and he never told me my vehicle was limited in it's towing capacity. After the sale he was difficult contacting by phone and email. Disappointed that he did not discuss the fact I wanted to tow a camper and what I may need. More

inspection and oil change Very good service. Happy with the customer service. Troy goes out of his way . He offers to get my car for me and brings to where I'm waiting. Very good service. Happy with the customer service. Troy goes out of his way . He offers to get my car for me and brings to where I'm waiting. More

Courteous, friendly, competent, trusted service I took my 2017 Ford Focus Titanium hatchback in for oil change/ tire rotation (“The works.”). I asked that my car be road tested for a grinding noise I took my 2017 Ford Focus Titanium hatchback in for oil change/ tire rotation (“The works.”). I asked that my car be road tested for a grinding noise generated when the vehicle made slow turns. This was done but the source could not be found. John, my service advisor, agreed to take a short drive with me. He heard the sound. It was agreed, to my satisfaction, that if the noise persisted I could just drop in and a mechanic would re-check. I had a question on how to delete only some of my addresses in Navigation when the only command was “Delete All.” Troy got in my car and showed me the method. I was impressed that the service manager would stop what he was doing to help me. More

Great Bill In finance was awesome took care of everything all I had to do was tel him what truck I wanted and ran the deal picked it up next day Bill In finance was awesome took care of everything all I had to do was tel him what truck I wanted and ran the deal picked it up next day More