Metro Ford

Great service ! My Service manager was Troy and he always is honest and makes sure what I need done, is done completely and correctly. For instance I asked him to che My Service manager was Troy and he always is honest and makes sure what I need done, is done completely and correctly. For instance I asked him to check the tread on the tire before the winter weather gets here as I’m an outside sales rep and on the road in all weather. He assured me I have only half the wear on the tires and he’ll check them again at my next oil change. He’s been at Metro Ford a long time but he was my service manager at Lazare mercury before they went out of business. He was definitely an important deciding factor when I decided to buy my Ford Escape there just over a year ago. I also talked to Bill about extended warranty options while waiting the 25 minutes for my car to be done. More

Recall appointment Went in for an 8am recall appointment was taken in early and completed quickly. Very well stocked waiting room; snacks and coffee. Comfortable seating Went in for an 8am recall appointment was taken in early and completed quickly. Very well stocked waiting room; snacks and coffee. Comfortable seating with a TV you could actually hear. More

Excellent experience This was my first experience with Metro Ford, and it was a great one! AJ was an excellent sales associate and made the experience exceed my expectati This was my first experience with Metro Ford, and it was a great one! AJ was an excellent sales associate and made the experience exceed my expectations! I loved his personality and his helpful attitude! All of the staff from sales manger to finance were extremely friendly and accommodating. I would recommend doing business with Metro Ford and AJ ! More

The time frame for the repairs was ok The repairs that were due to the truck were caused by whom ever was suppose to check the truck for resale didn't inspect the truck and service its be The repairs that were due to the truck were caused by whom ever was suppose to check the truck for resale didn't inspect the truck and service its before being put on the lot for sale. After we had problems with it they insisted that we changed the oil and used a wix oil filter. When all of my non warranty work is done by my son who runs his own mechanic business. He don't use the wiz filters either. After they listened to my son they found the problem with the engine like my son suggested to look. After the motor and new parts were put in they didn't change the coils for the new motor which would think you would do because you put the new motor in. More

Great service; great value! I needed new tires, a battery (6 years old) and routine service. I got top of the line Goodyear all season tires (with a rebate from using my Ford Ser I needed new tires, a battery (6 years old) and routine service. I got top of the line Goodyear all season tires (with a rebate from using my Ford Service account), the battery and service for much less than I expected. The service manager noticed a slight noise in my brakes and had this corrected before it could become a serious (and expensive) problem. Thanks, Troy! More

Lied to and Ignored My F-150 would not start at Crossgates mall at 6:00 pm on 10/14. I called a tow company and asked them to tow the truck to this service station. The My F-150 would not start at Crossgates mall at 6:00 pm on 10/14. I called a tow company and asked them to tow the truck to this service station. They convinced me to take it to the 3rd party center saying they were easier to work with. They looked at it 10/16 and determined it was a bad in tank fuel pump. I looked at my documentation and realized the truck was still under warranty for another few hundred miles. I had it towed to Metro Ford and had the 3rd party leave the diagnostic in the truck. I called setting up an appointment for 7:15 am with Charmaine notifying her of the diagnostic already made. I confirmed the truck was towed and on site at 4:15pm 10/16. I called at the end of the day 10/17 looking for status and was told they were still looking at it. I called 10/18 around lunch and was told I would be called back. At the end of the day I was called and told the truck had not been looked at yet and couldn't be looked at till Monday 10/21. Every call i asked about ordering the part needed to speed up the process. I called Monday and was informed it was the in tank pump and the part needed to be ordered. The truck was then not ready pick up the truck until 10/23, a full week after being dropped off after diagnostics were already done. In addition the truck had an massive odor of fuel and oil that required driving with the windows down and 3 days to air out, the clock was incorrect, and the truck now indicates it needs an oil change after having ~35% when dropped off. I don't know if it does or not, but I am certainly not happy about being without a truck again while the service happens, when it could have been brought to my attention so I didn't at least have to be without it again. I doubt I will ever service my vehicle again here and very likely being going to DePaula for my next purchase. This was a comedy of errors on top of just being lied to when first calling. More

Great staff Metro Ford was the only dealer ship that would work with me. I dealt with Josh and Nicole B. both of them were very helpful and knowledgeable about th Metro Ford was the only dealer ship that would work with me. I dealt with Josh and Nicole B. both of them were very helpful and knowledgeable about the truck I brought. Yes I would recommend Metro Ford. More

Service Dept is #1 I made an appointment to have remote starter installed, representiitive was very professional and polite. I arrived on time and vehicle was quickly ta I made an appointment to have remote starter installed, representiitive was very professional and polite. I arrived on time and vehicle was quickly taken into shop. Was promised a time and vehicle was done before time . Service manager was again very professional and polite Explained work done and showed me operation of system throughly More

Excellent as always The service department has as always delivered 5 star service. I wont take my car anywhere else, I always recommend Metro Ford for sales and service The service department has as always delivered 5 star service. I wont take my car anywhere else, I always recommend Metro Ford for sales and service More

Service delivered as promised Easy to schedule online. Effective reminders. No upselling. Finished on time and cost consistent with estimate. I always take my Fusion here for e Easy to schedule online. Effective reminders. No upselling. Finished on time and cost consistent with estimate. I always take my Fusion here for excellent service. More