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Metro Ford
Schenectady, NY
4,975 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,975 reviews
December 06, 2019
Professional Service I always know my vehicle will be fixed with care and attention at this dealership. Very important as I drive an older Ford. Appreciate everyone! I always know my vehicle will be fixed with care and attention at this dealership. Very important as I drive an older Ford. Appreciate everyone! More
by LHWILKINS5
Verified CustomerEmployees Worked With
December 05, 2019
Best alignment here, all-around good service For alignments I only use the dealer. I strayed a couple of times to other places, results not right. Here it's always been spot on. Here all the serv For alignments I only use the dealer. I strayed a couple of times to other places, results not right. Here it's always been spot on. Here all the service I receive is top shelf. Of course it's dealer prices so gotta give four stars for pricing. No problem. One thing minor, but don't forget the paper floor mat. Overall 100% recommended. More
by M MALONEY
Employees Worked With
Tom at service desk, I think that was his name.
December 04, 2019
They were awesome I walked into metro expecting to schedule an oil change and rotate tires and they told me if I didn't mind waiting 1 to 1 1/2 hours they could do if I walked into metro expecting to schedule an oil change and rotate tires and they told me if I didn't mind waiting 1 to 1 1/2 hours they could do if now. With in the hour and half I was driving away heading home. Very satisfied with my service. More
by UNIHORSERM3
Employees Worked With
Other Employees :
Roger Gordon
December 04, 2019
Inaccurate information I purchased an automatic manual transmission 2016 Ford Focus. I was not familiar with the new technology that Ford came out with in 2012. My sales I purchased an automatic manual transmission 2016 Ford Focus. I was not familiar with the new technology that Ford came out with in 2012. My sales rep did not explain to me the difference between traditional automatic transmission or mention it. It would have saved me a trip to service center where I was given printable resources on the new technology which explained all the symptoms I was experiencing the day I picked up the vehicle . I thought for sure this was going to be a Lemon. Please educate sales rep to be able to highlight the difference between the two automatic transmissions because it gives the consumer honest information in order to make a informed decision when making such a large purchase. More
by DADDIESGIRL5554
December 04, 2019
Another Ford. Great customer service. Very satisfied with Nicole's attentiveness to my priorities for a new vehicle. She spent the time to insure I got what I want Great customer service. Very satisfied with Nicole's attentiveness to my priorities for a new vehicle. She spent the time to insure I got what I wanted. More
by ADKAP54
Employees Worked With
December 03, 2019
excellent service they provided fast service without any issues. felt like my vehicle was taken care of. was pleasantly surprised that my first oil change was free for they provided fast service without any issues. felt like my vehicle was taken care of. was pleasantly surprised that my first oil change was free for purchasing a new vehicle. More
by MATTHEW.AMARANTE
Employees Worked With
December 03, 2019
Good experience like always Took longer than expected by I was a walk in and I did expect to wait some time. But Roger Gordon and his team made sure my vehicle was taken care of Took longer than expected by I was a walk in and I did expect to wait some time. But Roger Gordon and his team made sure my vehicle was taken care of properly and for that I greatly appreciate the service at Quick Lane. More
by R.SITCER
Employees Worked With
Roger Gordon
December 03, 2019
Great job Metro Ford I'd recommend this dealership to everyone. Great people, very professional & bend over backwards for the customer. They get things done. Thank you. I I'd recommend this dealership to everyone. Great people, very professional & bend over backwards for the customer. They get things done. Thank you. I would and will be back. More
by C78MARTIN
December 02, 2019
Effort Everyone worked hard to get me out and on my way. Was a bid deal for me when you have the whole family with you. Everyone worked hard to get me out and on my way. Was a bid deal for me when you have the whole family with you. More
by NL
Employees Worked With
December 02, 2019
Metro Ford is the best dealership. Once you purchase a vehicle from Metro Ford you become a member of the Metro Ford Family. A family that puts your best interests first.. Whether purch Once you purchase a vehicle from Metro Ford you become a member of the Metro Ford Family. A family that puts your best interests first.. Whether purchasing a vehicle or returning for service you are at ease knowing you will be treated as family with loyalty and respect. More
by TALARJA
