Metro Ford

job well done.i cannt say much more i have been coming to Metro Ford in schenectady since 1960 we have purchased all of our cars and vans here. and all the servise has been perform i have been coming to Metro Ford in schenectady since 1960 we have purchased all of our cars and vans here. and all the servise has been perform here at metro ford schenectady. their service people have been great. Wouldn't take them to any other dealer. the people are very friendly always very help fill. i just had a review mirror replaced and they did a great job but i foregot the gentlemans name thanks again anna More

Metro Ford is great! I highly recommend Metro Ford and Nicole Bellanger for a great deal on a new vehicle! I went to Metro Ford by mistake, which turned out to be a great I highly recommend Metro Ford and Nicole Bellanger for a great deal on a new vehicle! I went to Metro Ford by mistake, which turned out to be a great thing! I got a better deal on my new 2020 explorer than I think I could have gotten anywhere else. More

The best dealership ever, almost a dozen vehicles later, never disappointed. I recommend it to everybody... I am so happy and excited for my new truck and if I ever decide to get a new one I'm going back th never disappointed. I recommend it to everybody... I am so happy and excited for my new truck and if I ever decide to get a new one I'm going back there More

Professional, pleasant and timely was my experience this time. Called for appointment and came in the next day. Everything they needed to do was explained before hand. time. Called for appointment and came in the next day. Everything they needed to do was explained before hand. More

Recall issue Had an appointment to deal with a recall issue and it was a pleasant and quick experience. Only waited an hour for a process that was supposed to be l Had an appointment to deal with a recall issue and it was a pleasant and quick experience. Only waited an hour for a process that was supposed to be longer. More

Overpriced service and incompetent technicians Service rates and mark up on parts outrageous. Failed to fix main problem I brought car in for. They claimed they couldn't replicate the issue I descr Service rates and mark up on parts outrageous. Failed to fix main problem I brought car in for. They claimed they couldn't replicate the issue I described but yet it began again as soon as I drove out of dealership. Very apparent they either ignored my complaints altogether or the technician either failed to test drive the vehicle or is just plain incompetent. Climate blower intermittently turns on to highest setting without touching it. Have to manually turn it down as touch screen won't let me change it. A quick Google search finds that this is a fairly common problem in Ford models around 2012. I was surprised that customer service rep and technician didn't know that. Problem started again as soon as I drove out of dealership and occurs numerous times during my daily use of car. Will now find another dealer to take it to for service. Your team did correctly replace the wiper switch but at an outrageously inflated price. The part was nearly twice what I would have paid if I bought it directly from Napa. Also was overcharged on labor which should not have taken more than a half hour to replace. After 8 years of using your service I am tired of getting ripped off. More

Only had a problem when i got my vehicle and my fluids werent filled but i have to go back to service to fix the issue on my truck with the warrenty werent filled but i have to go back to service to fix the issue on my truck with the warrenty More

Charmain followed up with a call and I told her about my experience and she was very helpful as well as management of the department. experience and she was very helpful as well as management of the department. More

leasing a new vehicle Darlene was very helpful in getting me what I was looking for and was my second vehicle with this sales person. Keep up the good work Darlene was very helpful in getting me what I was looking for and was my second vehicle with this sales person. Keep up the good work More

It was a pleasure to meet and work with Jennifer. She really did go out if her way and provided the best experience, ever! She Rocks! really did go out if her way and provided the best experience, ever! She Rocks! More