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Metro Ford
Schenectady, NY
4,925 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,925 reviews
November 08, 2019
Service It was free, went for my first oil change. First time having a new truck, so far so good. Thank you very much. Tim strife It was free, went for my first oil change. First time having a new truck, so far so good. Thank you very much. Tim strife More
by STOPALEAK
Verified Customer
November 07, 2019
Getting Car Serviced Great with any issues I've come in with. Everyone has always been giid to me and they do great work.My go-to person there is Troy. He is awesome in t Great with any issues I've come in with. Everyone has always been giid to me and they do great work.My go-to person there is Troy. He is awesome in the service center. Always knowledgeable, informative, and respectful to customers. Keep us updated if things are taking longer than expected. Realizes our time is vaulable as well. More
by SK
Employees Worked With
November 07, 2019
awesome I acutally ordered my truck because they did not have what I wanted on the lot. My salesperson , Bill Hurley helped me all the way through the proce I acutally ordered my truck because they did not have what I wanted on the lot. My salesperson , Bill Hurley helped me all the way through the process and actually delivered my truck to my workplace when it arrived. I am so impressed !!! The Truck is perfect!! More
by JOE
Employees Worked With
November 07, 2019
EXCELLENT I traveled over an hour to go to this dealership. Was recommended by a co worker. I have two dealerships in my area. was the best road trip I have do I traveled over an hour to go to this dealership. Was recommended by a co worker. I have two dealerships in my area. was the best road trip I have done in a long time. Nicole Bellanger was an excellent sales women. although we did not meet face to face till I picked up the F150. Electronically the deal was made and she kept to her word on the price contingent on the resale value of my trade. Honest and sincere. the transition from drop off to drive off was about 4 hours. very knowledgeable person. will be recommending her to all my friends. More
by TUCCI5
Employees Worked With
November 07, 2019
truck service ,issues Bill Thorpe is the best !!I always have Metro and Bill Thorpe take care of any issues i may have .Always helpful people there Thanks Bill Thorpe is the best !!I always have Metro and Bill Thorpe take care of any issues i may have .Always helpful people there Thanks More
by KMARKIEWICZ
Employees Worked With
November 07, 2019
Had a great experience and enjoyed buying a car from them The salesman was very informative and helpfull with both my choice of vehicle and financing the car. All of the staff I came in contact with were help The salesman was very informative and helpfull with both my choice of vehicle and financing the car. All of the staff I came in contact with were helpfull and knew what I needed. More
by PHANTOM9576
November 06, 2019
Clunking noise I was greeted with professionalism and they took the time to explain what they would do during the service call. I enjoyed having the mechanic come ou I was greeted with professionalism and they took the time to explain what they would do during the service call. I enjoyed having the mechanic come out and meet with me before and after the service. More
by buerkek
Employees Worked With
November 06, 2019
in and out the same day, painfree title says it all. every one involved was friendly and helpful, no complaints from me. consistently good experience each visit. I would not hesitate t title says it all. every one involved was friendly and helpful, no complaints from me. consistently good experience each visit. I would not hesitate to recommend Metro to anyone else. More
by AKBDDG
November 06, 2019
Outstanding service Jay went above and beyond keeping me update on my service giving me updates and arrange for a ride home and next day a loaner car showed me the probl Jay went above and beyond keeping me update on my service giving me updates and arrange for a ride home and next day a loaner car showed me the problem and told me how service was going to done along w the tech working on truck the tech was very informative and friendly also the Debbie that arrange the loaner was great showing me to my car going over the vehicle outstanding service thank you Metro staff Trent j Russell More
by trentjustinrussell
Employees Worked With
November 05, 2019
standard service with tires Great price on four tires for my 2013 Edge. Service quick and efficient. Great working with Troy for my car and with Rob for my husband's truck! Great price on four tires for my 2013 Edge. Service quick and efficient. Great working with Troy for my car and with Rob for my husband's truck! More
by BBALDWI2
