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Metro Ford
Schenectady, NY
4,924 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,925 reviews
December 10, 2019
Great Jay is a great service dept employee. Goes the extra mile to help. He made a difficult Situation easy. Took time to explain the process. Always calls Jay is a great service dept employee. Goes the extra mile to help. He made a difficult Situation easy. Took time to explain the process. Always calls back. More
by PATADK46ER
Verified Customer
December 10, 2019
Great dealer Made buying a new car simple and fair. Excellent staff that cared about what I wanted . Made the complete process easy. Hope to but another one next Made buying a new car simple and fair. Excellent staff that cared about what I wanted . Made the complete process easy. Hope to but another one next year More
by SCDOTT
December 10, 2019
Simply amazing Bill Hearley and the Metro Ford staff went above and beyond my needs to help ease the purchasing of my brand new 2020 Ford Edge SEL. Everyone of my co Bill Hearley and the Metro Ford staff went above and beyond my needs to help ease the purchasing of my brand new 2020 Ford Edge SEL. Everyone of my concerns was addressed and the deal I received beat out all the other local competition hands down. I appreciate everything the staff at Metro Ford did to help make this experience memorable. If you’re looking for a staff that goes out of their way to assist you and your needs and gives you the best deal in town, go see Bill Hearley and Metro Ford, you won’t be disappointed! More
by JHEARLEY
December 10, 2019
Very efficient. Finished service when they said they would. Complimentary oil change and they did not try to sell me anything I didn’t need like other dealers. Finished service when they said they would. Complimentary oil change and they did not try to sell me anything I didn’t need like other dealers. More
by cfv311
Employees Worked With
December 09, 2019
Drive shaft Did a great job finally. My first visit they couldn’t find anything wrong. I brought it back the next day and then they found the problem Did a great job finally. My first visit they couldn’t find anything wrong. I brought it back the next day and then they found the problem More
by SCH47
Employees Worked With
December 08, 2019
Service Your staff is always very helpful and respectful. I recommend you to everyone I know. I am glad I bought my car here and I am always satisfied with .y Your staff is always very helpful and respectful. I recommend you to everyone I know. I am glad I bought my car here and I am always satisfied with .y service visits. Thank you More
by CDRAPER58
Employees Worked With
December 08, 2019
29020 F-150 Tried to purchase a 2019 F-150 but none available to suit my needs. Dan Ketchum helped me through the process to order a 2020 Lariat as no books were Tried to purchase a 2019 F-150 but none available to suit my needs. Dan Ketchum helped me through the process to order a 2020 Lariat as no books were available yet. Dan was a great help and no pressure. Will recommend him to others. More
by HUNTRDV1
Employees Worked With
Other Employees :
Michelle Hamel, Cary Peek
December 08, 2019
Thank you Metro team Anthony and Bill made the purchase/lease as easy as walking thru the door...I enjoy my 2019 ford Ranger STX..THANK YOU for making it simple... Anthony and Bill made the purchase/lease as easy as walking thru the door...I enjoy my 2019 ford Ranger STX..THANK YOU for making it simple... More
by GATRCY
December 07, 2019
Amazing and trustworthy team of professionals Metro is amazing! Dan was patient and informational, clear so I could understand everything! Dave & Jonny Dariano had me in a beautiful Ranger within Metro is amazing! Dan was patient and informational, clear so I could understand everything! Dave & Jonny Dariano had me in a beautiful Ranger within 48hrs! More
by DAYDREAMS.SPA
Employees Worked With
Other Employees :
Michelle Hamel
December 07, 2019
Walked in the front door and all staff was glued to i phones When i came in the store i looked around and couldnt tell who worked there and who was a customer. everyone was so into their cell phone games that m When i came in the store i looked around and couldnt tell who worked there and who was a customer. everyone was so into their cell phone games that my presence went unnoticed. i stood there for 10 seconds looked around and walked right out the door. EXTREMELY PROFESSIONAL More
by HugdD
Employees Worked With
