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Metro Ford
Schenectady, NY
4,925 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,925 reviews
December 17, 2019
Excellent, reliable service Excellent service and communication on status/time to complete scheduled service/repairs for expected 'on time per estimated time' to complete schedu Excellent service and communication on status/time to complete scheduled service/repairs for expected 'on time per estimated time' to complete scheduled work/repairs. Top Shelf repairs that provide a safe,reliable vehicle More
by CPTDICK2
Verified CustomerEmployees Worked With
December 17, 2019
Great Service Always great, friendly experience working with the service members. They provide good amenities and it is a comfortable atmosphere to wait while servi Always great, friendly experience working with the service members. They provide good amenities and it is a comfortable atmosphere to wait while service is being completed. More
by Madcaptures
Employees Worked With
December 16, 2019
Always on time I never have to worry about the length of time I’m going to be at Metro for service. They keep me informed and always do it right the first time I never have to worry about the length of time I’m going to be at Metro for service. They keep me informed and always do it right the first time More
by rpandori
Employees Worked With
December 16, 2019
Very timely Jay ostrander the service advisor was great and I believe the tech was joe they fixed one problem and found a true and potentially another problem I h Jay ostrander the service advisor was great and I believe the tech was joe they fixed one problem and found a true and potentially another problem I have some mechanical background so I know there honest and that’s a good feeling More
by bidrob04
Employees Worked With
December 15, 2019
Good customer service and quality work done to my vehicle Went to the dealership for an oil change took no longer than an hour and it was done. Really good customer service and the work done to my vehicle Went to the dealership for an oil change took no longer than an hour and it was done. Really good customer service and the work done to my vehicle More
by RYANOUIMET1998
December 15, 2019
Great Experience Sara, Jennifer and JT made my out of state purchase of a CPO Fusion as easy as possible. The vehicle is outstanding and the price was more than fair. Sara, Jennifer and JT made my out of state purchase of a CPO Fusion as easy as possible. The vehicle is outstanding and the price was more than fair. I highly recommend Metro Ford. More
by 17 Fusion
December 13, 2019
Horrible Had to bring car in for a recall that was suppose to have been done when I brought it in months ago. Horrible experience when car isn’t working and a Had to bring car in for a recall that was suppose to have been done when I brought it in months ago. Horrible experience when car isn’t working and a loaner isn’t offered or available. Not once did I have to bring it back but 3 times as it didn’t pass inspection due to tire and recall. More
by AUNTIENANA9
December 11, 2019
Great Service All the people there were friendly and willing to work with me. I wasn't pressured into buying a vehicle and I visited them several times until the de All the people there were friendly and willing to work with me. I wasn't pressured into buying a vehicle and I visited them several times until the dealer was able to get me into a vehicle I liked and can afford. I would definitely recommend this dealership just because they were all friendly and they were willing to work with me. More
by HUNTERJ0
December 10, 2019
2 hours for an oil change???? I've given up on this place. First appointment=way too busy. Would have had to wait a very long time. Rescheduled. Second appointment was assured it w I've given up on this place. First appointment=way too busy. Would have had to wait a very long time. Rescheduled. Second appointment was assured it would be no more than an hour. 2 hours later I was still there...for a very simple oil change and tire rotation. I could have done it myself in 20 minutes tops. Time to find another place to take my 2019 Ranger. More
by JOHNFINN99
Employees Worked With
I don't know their names.
December 10, 2019
great service easy to deal with. took a little longer than expected but coolant leaks can be hard to track. everything was clean and neat upon return. like the fact easy to deal with. took a little longer than expected but coolant leaks can be hard to track. everything was clean and neat upon return. like the fact the vehicle was test driven after repair was made. not always the case at other dealerships I have been to. overall, great job More
by ggray_surveyor
Employees Worked With
