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Metro Ford
Schenectady, NY
4,925 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,925 reviews
December 25, 2019
Bad costumer relations Very impolite when I called for the service I told them I would need a loaner car and when truck was there they told me no loaner was available, but Very impolite when I called for the service I told them I would need a loaner car and when truck was there they told me no loaner was available, but after having a lengthy decision they finally said a car was available. John was very vude and short with words after all this even when picking up my truck. More
by GATORPRO300
Verified CustomerEmployees Worked With
December 22, 2019
The dealership does a good job, dent care needs work . Dealership does a great job, but the dent care I purchased gives the run around. discouraging.i feel it's on purpose .I've requested my money back. Dealership does a great job, but the dent care I purchased gives the run around. discouraging.i feel it's on purpose .I've requested my money back. More
by THOMJ265
December 20, 2019
GOOD AS ALWAYS First time I had a concern with the service on my truck. The oil was changed om 12/14 on 12/16 on my way home from work I had no heat and when I got h First time I had a concern with the service on my truck. The oil was changed om 12/14 on 12/16 on my way home from work I had no heat and when I got home I checked the recovery tank for the coolant and it was done dry and I mean dry! I added a gallon of coolant and the heat returned and has been fine all week but I must have a coolant leak that I will keep an eye on and bring in when I can to be looked at. My recite said "checked and topped off fluids", along with the oil and filter change. I think the person missed something, other than that the service was fine More
by pw.welke
Employees Worked With
December 20, 2019
Awesome service Everytime I'm at Metro Ford for service I can say I have reliable employees who take the time for me and make sure my vehicle is taken care of properl Everytime I'm at Metro Ford for service I can say I have reliable employees who take the time for me and make sure my vehicle is taken care of properly and I am out very quickly! Also still have points so my last 2 services have been free and I still have more points!! More
by BRROSH33
Employees Worked With
Brian Introne, Roger Gordon
December 20, 2019
Excellent Service As has always been the case, I continue to be pleased with the level of service received by the staff at Metro Ford. The folks in the Service Departm As has always been the case, I continue to be pleased with the level of service received by the staff at Metro Ford. The folks in the Service Department are great...very helpful, knowledgeable and just generally great to deal with. I will continue to take my Ford there for service for as long as I own my (2016) vehicle. More
by CDSCHARL
December 19, 2019
Got what I came in for. Met George at the start. Very courteous and knowledgeable. Told him what I wanter. Saw it on the internet. He did accommodate me and Got just what I w Met George at the start. Very courteous and knowledgeable. Told him what I wanter. Saw it on the internet. He did accommodate me and Got just what I wanted. More
by MLOTANO1
December 19, 2019
awesome service they do it all and do it well. always do the extra step to ensure my full satisfaction. will return again when service is due! they do it all and do it well. always do the extra step to ensure my full satisfaction. will return again when service is due! More
by BBALDWI2
December 18, 2019
Awesome service The service team does an amazing job checking everything with my car even though it was just an oil change. That wanted to make sure everything was wo The service team does an amazing job checking everything with my car even though it was just an oil change. That wanted to make sure everything was working perfectly and fine. They’re all friendly and very helpful. More
by jobutler
December 18, 2019
Not impressed As a server AVehicle went into dealership for inspection. 3.5 hours later I was told rear breaks were not good. Lol car has 23500 miles total was purc As a server AVehicle went into dealership for inspection. 3.5 hours later I was told rear breaks were not good. Lol car has 23500 miles total was purchased As a certified pre owned vehicle with 11k miles. In my opinion rear breaks should have been changed prior to cpo status. More
by JETTSMAN
Employees Worked With
December 17, 2019
Recall on For Fusion Great people and service. The people are always pleasant and keep you informed about your car and the work being done. Thanks for a great job! Great people and service. The people are always pleasant and keep you informed about your car and the work being done. Thanks for a great job! More
by debbie_schnell
