Metro Ford

Inspection and service Overall I think Metro Ford is a good service center. The service and maintenance is very good. My only issue is I think the service is very slow com Overall I think Metro Ford is a good service center. The service and maintenance is very good. My only issue is I think the service is very slow compared to other dealerships I have used in the past. I have finally decided that even if I go in for an inspection, I bring something to read and plan on being there for a while. More

Experience was good. Had asked the salesman to put on a front license plate bracket but instead he just screwed it directly into the bumper with 2 different size screws. Also asked salesman to fix emergen front license plate bracket but instead he just screwed it directly into the bumper with 2 different size screws. Also asked salesman to fix emergency brake handle it was a bit loose and the brake light would come on and sound off alarm. That wasn't connected either. More

Leasing a new car at Metro Ford was the most pleasant car dealership experience I have ever had. The whole process was fast, friendly and fun! dealership experience I have ever had. The whole process was fast, friendly and fun! More

Everyone was very helpful & made the buying process very easy. Anthony went above & beyond to make the deal happen. I would another car from Anthony. easy. Anthony went above & beyond to make the deal happen. I would another car from Anthony. More

A great place to trust for your car I started using Metro Ford Service over the past three years. I have never had a problem with them. They do the service that I ask for and don't bad I started using Metro Ford Service over the past three years. I have never had a problem with them. They do the service that I ask for and don't badger me to try and get me to do things that I don't need done. They get me in and out quickly for routine service. I will continue to use them. More

I have a 2018 Ford Escape which I purchased new. The heater has never worked correctly. The car can reach 100 degrees but my legs are freezing. It blows cold air out of the bottom area under the steerin heater has never worked correctly. The car can reach 100 degrees but my legs are freezing. It blows cold air out of the bottom area under the steering wheel. Brought it into service 2x and they don't see a problem. Then at 25,000 miles my engine blew up! Literally! My car came to a complete stop and turned off on the Northway!!! Had to get a complete new engine. They had my car for a week and gave me a loaner to drive. Now at 29,000 miles the axl goes. Felt like I was driving on rocks when I had foot on gas. I made an appt for 9:00am on a Monday. I called at 11:00 am and they still never looked at my car. So I call back at at 12:15. Charmaine is the one and only person that was helpful in the entire ordeal, tells me my advisor will call me back. Still no call. Now it's 1:15 and I call back again! I spoke to Charmaine and told her I want a manager to call me. They told me to have the car there at 9am!!! It's now 1:00 and nobody has looked at my car. I didn't want to go 2 days without my car because they didn't have the time to look at it even though I had an appointment for 9am. Manager calls. They're working on it. They are still evaluating and most likely it will not be done today . So a day later with a new axl here we are. They kept my car for 2 days. The 3rd day another advisor called and asked if I can bring the car back. The mechanic wasn't sure if he tightened up the lug nuts or whatever he called it. Are you kidding me??? So back in I go on the 3rd day to make sure everything is secure. To say it has been an ordeal is an understatement!!! Will be getting rid of this NEW car I purchased and it can't be soon enough. The lack of communication from the advisors is horrible. I do not recommend this dealership or purchasing a Ford Escape. I've had many new cars in my life and this is literally the first time I've had to deal with so many problems with under 30,000 miles. More

Great sales person Darlene was a dream come true. She was very helpful and honest. She didn’t try selling me something i wasn’t looking for. I actually was just looking Darlene was a dream come true. She was very helpful and honest. She didn’t try selling me something i wasn’t looking for. I actually was just looking to test drive the car to see if it fit my needs. She makes you feel comfortable to talk to. Very helpful in explaining how leases worked. In the end after driving and talking to her I decided to buy the vehicle. More

Metro Ford went above and beyond to accommodate my schedule. They made an exception for me and worked on my car on Sunday. The service was to put in a car starter for my car. It was done quickly and e schedule. They made an exception for me and worked on my car on Sunday. The service was to put in a car starter for my car. It was done quickly and efficiently. More

Service is friendly, fast and efficient. Prices are great also. Waiting room was very clean plus they had great snacks. Will definitely recommend to family and friends. Thank you Metro Ford for an enjoyable also. Waiting room was very clean plus they had great snacks. Will definitely recommend to family and friends. Thank you Metro Ford for an enjoyable experience. More

Car Buying Made Easy! I needed a new car. I have always loved the Ford Fusions. I saw one I liked and Dan told me all about it. He gave me a great deal. He took it on a I needed a new car. I have always loved the Ford Fusions. I saw one I liked and Dan told me all about it. He gave me a great deal. He took it on a test drive with me and explained many of the features. When I picked it up he explained even more. He was patient with my wife and I while we asked questions...and took care of the insurance necessities in a timely manner. Bill was great, too. He gave us a good deal on an extended warranty plan. We also discovered we were neighbors and had a nice chat. Both Dan and Bill were very knowledgeable and pleasant to talk to. I would not hesitate to purchase another car from Ford Metro. I will also tell any friends who are looking for a Ford to stop by Ford Metro. Thanks a lot! More