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Metro Ford
Schenectady, NY
4,802 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,802 reviews
November 01, 2023
I went to Metro because they had a large selection of trucks. Robert was exceptional in putting the deal together. Everything went quickly and smoothly and I paid a fair price. It hasn’t been a trucks. Robert was exceptional in putting the deal together. Everything went quickly and smoothly and I paid a fair price. It hasn’t been a week but I’m very happy so far. More
by jmferriter
Verified CustomerEmployees Worked With
Robert Sangelo
Helpful November 01, 2023
Had some service issues upon purchase that u thought would be fixed upon pickup of vehicle and they were not. Brought this to the dealerships attention and they remedied the issues without question. S would be fixed upon pickup of vehicle and they were not. Brought this to the dealerships attention and they remedied the issues without question. Some parts were not covered by the implied warranty, but they fixed everything I questioned. Great dealership IMO More
by jarrodthalheimer78
November 01, 2023
Fair, easy to work with, very helpful and personable . We have bought 3 vehicles from them and highly recommend We have bought 3 vehicles from them and highly recommend More
by Howard E Kellie
October 30, 2023
Service depth was very professional, courteous and efficient,great place to shop from purchasing a vehicle to satisfying personalities!!! efficient,great place to shop from purchasing a vehicle to satisfying personalities!!! More
by williamscrystal98
October 29, 2023
Service was courteous, friendly, knowledgeable, performed promptly and with quality. Thank you see you again in a few months. promptly and with quality. Thank you see you again in a few months. More
by SADDLEMIRE18
Employees Worked With
Other Employees :
Roger Gordon
October 29, 2023
Many years of bringing my vehicles to you and, most of the time is great. Gave you four stars because I have had to bring my Bronco 4 times because of water leaking into the cabin. Hopefully you guys got the time is great. Gave you four stars because I have had to bring my Bronco 4 times because of water leaking into the cabin. Hopefully you guys got it right this time. General comments: Leaving messages in voicemail for Troy and Jay does nothing as they do not respond. Don't even know if they get them. Video of inspection doesn't work either, nor does the text message associated with it. Jep has exactly the same service and it works like a charm. Complimentary pickup and delivery not available at your dealership so it should not be advertised. More
by PR
October 28, 2023
Service was performed promptly and with the usual quality I've come to expect. Always very satisfied I've come to expect. Always very satisfied More
by STEVESDOGS3
October 28, 2023
Great customer services. Willing to answer any questions. Darlene takes great care of her customers. Willing to answer any questions. Darlene takes great care of her customers. More
by CAROLYN.BAKER730
Employees Worked With
October 26, 2023
Always courteous and go out of their way to help and resolve any issues you have. I have two vehicles with them now and glad to be doing business with metro ford! resolve any issues you have. I have two vehicles with them now and glad to be doing business with metro ford! More
by TRAMOS1
