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Metro Ford
Schenectady, NY
4,996 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,996 reviews
Verified Customer
March 14, 2024
Pleasure to deal with all around, exceptional service. Very seamless process that didn't really affect my day to day life at all which is very good being a business owner. Thank you Nicole and Metro Ford! Very seamless process that didn't really affect my day to day life at all which is very good being a business owner. Thank you Nicole and Metro Ford!!! More
by GENE5E
Employees Worked With
March 11, 2024
Troy got me in in a reasonable time with my crazy schedule, dropped it off, taken in quickly, went to work and next morning (thankfully) was ready to be picked up. schedule, dropped it off, taken in quickly, went to work and next morning (thankfully) was ready to be picked up. More
by 463cars
Employees Worked With
Troy Scanlon? Hanlon?
March 11, 2024
We were quoted 300$ for a new key and programming. The cost was almost 450$ that is extremely poor IMO. The techs who checked us in and worked on the car were great The cost was almost 450$ that is extremely poor IMO. The techs who checked us in and worked on the car were great More
by 8mj357
March 10, 2024
I already explained this in a survey. I had car looked at. Needed to order a part. Month later I called to see if it was in. Service said they had no record but I should just wait for a c I had car looked at. Needed to order a part. Month later I called to see if it was in. Service said they had no record but I should just wait for a call. I didn't think that seemed right so asked for a supervisor. In fact my part WAS in but nobody called. Made an appt. Brought my vehicle in on time first thing in the am. End of day no call so I called and was told it wasn't done. Said I needed my vehicle by noon next day. I was asked if I planned to wait for the car (it was NOT major) so never thought it would take 2 day! If so I should've been notified. Next day I called 2 times and both times told they don't know the status. Finally came around 1pm because I needed my vehicle. Was told it was 'done' but no paperwork was complete and the mechanic was not able to speak to me. I never received paperwork and have no idea if the part was actually ever installed or not. Odd experience and my service advisor was very abrupt and not helpful More
by Bronco Gus
March 10, 2024
Service center is really good. I am very satisfied with the service. But something about Ford sales: I am kind of disappointed with getting new Ford vehicle - when I built 2024 E I am very satisfied with the service. But something about Ford sales: I am kind of disappointed with getting new Ford vehicle - when I built 2024 Edge online, I learned new Edges will no longer be manufactured. So I built 2024 Explorer online - even left a good faith deposit , just to learn Ford just stopped taking orders for 2024 models. And there are no incentives available (yet?) for repeating costumers. Feels unfair. More
by ERIS2001
