Metro Ford

Disappointed...Had to repair water pump that was originally repaired in January of 2020. Thankfully under warranty! Now I have to bring it back in due to hose for windshield fluid being severed du originally repaired in January of 2020. Thankfully under warranty! Now I have to bring it back in due to hose for windshield fluid being severed during water pump repair! More

Metro ford handled my claim and subsequent bodywork with extreme skill and unsurpassed professionalism. You can tell that extreme care was given to each and every detail of the work. Great job guys!!! extreme skill and unsurpassed professionalism. You can tell that extreme care was given to each and every detail of the work. Great job guys!!! More

My service advisor Roger was very helpful and courteous and everything he quoted me was exactly as it worked out. He even took care of my tire rebate for me. Service dept. did seem overbooked that day so i and everything he quoted me was exactly as it worked out. He even took care of my tire rebate for me. Service dept. did seem overbooked that day so it took a while to get done but Roger was up front and apologetic about it. Will return. More

Great dealership, large inventory, knowledgeable friendly sales staff are a pleasure the to deal with. Service is done right in a timely manner. I would not go elsewhere sales staff are a pleasure the to deal with. Service is done right in a timely manner. I would not go elsewhere More

Employees are friendly and knowledgeable. 90 minutes seemed excessive for an oil change and inspection. Price was more than Some other dealers. Technician spilled some oil in engine compartment. seemed excessive for an oil change and inspection. Price was more than Some other dealers. Technician spilled some oil in engine compartment. More

Awesome people to do business with. Very respectful and understanding of my needs. Every time I come in they make sure that my vehicle is serviced properly. It gives me the peace of mind I need to travel. understanding of my needs. Every time I come in they make sure that my vehicle is serviced properly. It gives me the peace of mind I need to travel. More

Great experience, but I'm wondering what happened to the FORD floor mats that were in the back of the car when I test drove it. FORD floor mats that were in the back of the car when I test drove it. More

Will not be returning. Dropped vehicle off for oil change and recall for master brake cylinder at 7;45am - appointment was at 8:00am. Did not receive any status update until I called at 330 pm. Was informed and recall for master brake cylinder at 7;45am - appointment was at 8:00am. Did not receive any status update until I called at 330 pm. Was informed my vehicle hasn’t been looked at yet and wouldn’t be ready today. I specifically told the service desk when I made the appointment that it must be done in one day. I spoke with your service manager. He had no response when I asked why my vehicle was not completed. I told him I was not returning and he didn’t even apologize. This is not the first time I’ve had service issues at metro. I have since moved my service to DePaula. This is a company vehicle - all of our vehicles now are serviced elsewhere. Get some people that understand business if you want to keep your business alive. Terrible! More

As always a great service experience! Roger took the time to explain what service would be needed in the future and what the costs will be. There’s never a hard sell which makes me very happy. to explain what service would be needed in the future and what the costs will be. There’s never a hard sell which makes me very happy. More

Everything went as smooth as it possibly could. Dan was awesome and very friendly. Will definitely refer my friends and relatives! Great experience and I'm not one to enjoy buying cars. awesome and very friendly. Will definitely refer my friends and relatives! Great experience and I'm not one to enjoy buying cars. More