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Metro Ford
Schenectady, NY
5,064 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,065 reviews
Verified Customer
January 13, 2025
They were great but I did have to go back to get some parts they to properly secure the bumper after it was done. They really need an indoor area to go over the repairs with the customer on pickup. Oth parts they to properly secure the bumper after it was done. They really need an indoor area to go over the repairs with the customer on pickup. Other than that, the staff was professional and friendly, helpful, and I know they are extremely busy there. More
by Robin
Employees Worked With
Lisa, very helpful!
January 07, 2025
Excellent service, extremely fast and efficient got me in the same day I had an issue and resolved it within the same weekend the same day I had an issue and resolved it within the same weekend More
by isabella.falbo98
January 06, 2025
The staff were honest and very nice. I will definitely go back to them. Thanks I will definitely go back to them. Thanks More
by LORILBRO
Employees Worked With
January 04, 2025
Great service, friendly well trained staff. I will highly recommend this service center to everyone I know. I will highly recommend this service center to everyone I know. More
by boyarkstan
Employees Worked With
Other Employees :
Rob Hitchcock
January 03, 2025
Service people were very polite excellent service and had it done very quickly really appreciate Metro Ford it done very quickly really appreciate Metro Ford More
by pattinewcomb04
Employees Worked With
Other Employees :
Rob Hitchcock
January 03, 2025
This is my third vehicle from Metro Ford. Outstanding customer service. Nicole is the best! I would not purchase a vehicle from any other dealership! I can't say enough good things about this Outstanding customer service. Nicole is the best! I would not purchase a vehicle from any other dealership! I can't say enough good things about this dealership. From Sales to Service & Collision everyone is great! More
by Tracygamello
Employees Worked With
January 03, 2025
Purchased my 2022 F250 from another local dealer (the model and configuration was not available from Metro Ford at the time). I have purchased several new cars and trucks form Metro over the the period o model and configuration was not available from Metro Ford at the time). I have purchased several new cars and trucks form Metro over the the period of many years. I ALWAYS use Metro's service for both my car and truck. I'm satisfied with their respective departments and their ability to make things right. More
by HURRICANECALHOUN
January 02, 2025
Metro Ford is the only place I would ever take my vehicles. It’s just not about service it’s about people, always friendly always willing to help vehicles. It’s just not about service it’s about people, always friendly always willing to help More
by rpandori
Employees Worked With
