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Metro Ford
Schenectady, NY
4,991 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,991 reviews
November 03, 2024
Thank you for all of your help with my oil change and spark plug replacement spark plug replacement More
by patricia.kelly3
Verified Customer
November 02, 2024
excellent is all I can say ,I was treated the best anyone could expect ,I have bought many new vehicles during my lifetime and this time it was outstanding. My salesman Jeff treated me like no other salesman could expect ,I have bought many new vehicles during my lifetime and this time it was outstanding. My salesman Jeff treated me like no other salesman has ever treated me and thanks to him I'm the proud owner of my Ford F 150 More
by lazyluke2
Employees Worked With
Jeff Kulzer
November 02, 2024
I was not going to comment on your dealership but you keep asking so here it is. Worst dealership I have ever dealt with. From the start, your sales service was terrible, I was willing to deal with that keep asking so here it is. Worst dealership I have ever dealt with. From the start, your sales service was terrible, I was willing to deal with that because you had vehicle I wanted. Your staff tried to low ball me on my trade, I ended up walking out, then complained via email and was contacted from a higher up and given a deal I could live with. Returned to close deal with same salesman that love balled me. As the deal was being done your people tried to slide an extended warrenty on to my loan and add more time to my loan pay off. Then on day of pick up I was told only the rear plate could be put on because there was no front plate bracket( I,m from Mass, need both plates) I said I needed both plates, he said the he could drill holes in bumper if I wanted, I said no. Then your dealership said the salesman had to follow me back to Mass to RMV to do paperwork, I tried I explain, since I had done it before, that I had the insurance binder on new vehicle that I could rive new car back with paperwork and do it all myself, nope. So he followed me back to Mass, me driving new vehicle with dealer plate him in my trade. About an hour later we were in RMV and he was missing a paper that was needed to finish transfer, so after trying to get it faxxed ( evidently someone in your employ had gone golfing for day) the salesman had it emailed to me at which point I had to go home and print it and your salesman drove off to NY and I printed out paper went back to RMV and finished paperwork by myself and had to wait a day until you people paid all the fees. The next day I emailed salesman about some covers for removable tops he had told me were included with vehicle, he said whatever was in vehicle is what it came with, whatever at that point I had enough of you people. Later that day I found original window sticker in glovebox and on it was bags for tops and a front plate bracket, I knew then I was done with you people, Your a Ford dealership and you can’t find me a front plate bracket, I got one in Amazon next day for $30.00. So I am very satisfied with vehicle but I will never deal with your dealership again and I,m sharing with everyone here in Maas More
by stefan41
Employees Worked With
November 01, 2024
Excellent support from all at Metro on our service issue which occurred late on a Friday afternoon. Loaner car was provided and our vehicle was quickly repaired and back to us in a short time Thanks Metro which occurred late on a Friday afternoon. Loaner car was provided and our vehicle was quickly repaired and back to us in a short time Thanks Metro !! More
by AMERICANEVERGREENINC
November 01, 2024
Thank you Metro Ford! We were able to get a loner car while we wait for our transit to be fixed, so helpful to have this! We were able to get a loner car while we wait for our transit to be fixed, so helpful to have this! More
by Emma Britton
October 30, 2024
My car was picked up and returned and the service completed. Problems were resolved and explained to me completed. Problems were resolved and explained to me More
by cmbrown615
October 29, 2024
Excellent customer service as always. I wouldn't buy a new vehicle anywhere but Metro Ford. I wouldn't buy a new vehicle anywhere but Metro Ford. More
by HOLLY_JO04
Employees Worked With
October 25, 2024
Very professional. Worked with me to get a great deal on a great car! Highly recommend Worked with me to get a great deal on a great car! Highly recommend More
by jrichardson040404
October 25, 2024
Easy to work with. Received good service . Car was ready to go the same day Received good service . Car was ready to go the same day More
by marymtp
Employees Worked With
