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Metro Ford
Schenectady, NY
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The service advisors and technicians are great. This specific visit I came in without an appointment, you can't schedule when a tire will go down. Brian, the advisor wrote up my repair order and ha This specific visit I came in without an appointment, you can't schedule when a tire will go down. Brian, the advisor wrote up my repair order and handed it to the technician who then showed me why my tire was going down. Within about 30 minutes of my telling Brian what was wrong with my car, it was fixed and I was ready to be on my way. All of this as I said, without an appointment. Great teamwork with this service department. More
These guys are the best. Gave me an incredible deal on my new truck and do everything they can to cater to their customers. Nicole and Metro Ford now have a life long cus Gave me an incredible deal on my new truck and do everything they can to cater to their customers. Nicole and Metro Ford now have a life long customer with me and my company! More
Great experience. Dan Ketchum makes buying a vehicle a pleasure. There is not enough time in the day and he gets us out the door quickly. Dan Ketchum makes buying a vehicle a pleasure. There is not enough time in the day and he gets us out the door quickly. More
Great experience. Always very easy to talk to. They explain everything if they run into a problem. The reason I keep going back. Always very easy to talk to. They explain everything if they run into a problem. The reason I keep going back. More
Great group of people. Very efficient, quick, easy to speak with, they e plain everything they've done and answer any questions you may have about the future life of your Very efficient, quick, easy to speak with, they e plain everything they've done and answer any questions you may have about the future life of your vehicle. Example, they inspected my truck, which passed, and changed my oil. They then told me it was almost time for new tires and when to come back for a new oiil change. I'm very grateful tthat they treated me with so much respect. Other places have tried to con me I to getting unnecessary work done just because I'm a woman and I'm not supposed to know any better. More
Went in for the recall on the Explorer backup camera. Now I get the "Reverse breaking not available" warning every time I put it in reverse. Wonderful. Now I get the "Reverse breaking not available" warning every time I put it in reverse. Wonderful. More
Donal was great. Very personable, knowledgeable and kind. I was kept informed regarding my car, recommended appropriate care, and was extremely responsive. He made my Very personable, knowledgeable and kind. I was kept informed regarding my car, recommended appropriate care, and was extremely responsive. He made my service appointment exceptional. Also, I have to give shout out to the complimentary pick up and drop ride for your service. The gentleman that does that is wonderful. More