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Metro Ford
Schenectady, NY
4,995 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,995 reviews
June 22, 2024
Metro Ford has always respected my time and have gone above and beyond when get my Explorer serviced. One of the best in the capital district. above and beyond when get my Explorer serviced. One of the best in the capital district. More
by Gene N.
Verified Customer
June 21, 2024
Process from start ro finish was very quick. Sales depr.Knowledgeable and explained everything thoroughly Sales depr.Knowledgeable and explained everything thoroughly More
by malagisimike4
June 21, 2024
Professional and courteous. The job was done sooner than promised and the waiting room was clean and comfortable. The job was done sooner than promised and the waiting room was clean and comfortable. More
by P.SANDAK
June 20, 2024
Quick Professional and knowledgeable. Your Dealership is by far the best I have dealt with in NewYork. Your Dealership is by far the best I have dealt with in NewYork. More
by EOBLASTER
June 20, 2024
Great people would do business with them again. Also the owner is absolutely awesome. Thank you we love are BMW 640I. Also the owner is absolutely awesome. Thank you we love are BMW 640I. More
by luchihere
Employees Worked With
June 19, 2024
The process from beginning to end was so convenient. Everyone was incredibly helpful and it’s obvious they respect me as a customer. This is the kind of service that keeps me a loyal customer. Everyone was incredibly helpful and it’s obvious they respect me as a customer. This is the kind of service that keeps me a loyal customer. More
by AmyJHS
June 18, 2024
Everyone was professional and they understood their positions. The service department was very fair in previous visits. positions. The service department was very fair in previous visits. More
by gm23
June 18, 2024
They were nice. However, I had an appointment and didn't get my car back until the following business day. Over 24 hours wait. Otherwise service was good. They did n However, I had an appointment and didn't get my car back until the following business day. Over 24 hours wait. Otherwise service was good. They did not reset oil change reminder. More
by janicerb1023
Employees Worked With
June 16, 2024
Had an issue after I picked up my vehicle. Running terrible, miss firing. Spark plugs were changed that day. Called a they got me in the next morning ( Saturday ). Fixed the faulty spark plug Running terrible, miss firing. Spark plugs were changed that day. Called a they got me in the next morning ( Saturday ). Fixed the faulty spark plug . Staff is always friendly and helpful. More
by JEEPCRASHER
