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Metro Ford
Schenectady, NY
5,037 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,037 reviews
December 22, 2024
Changed my Ford Edge battery, and the tech forgot to screw the air filter connections back in thank God I have trust issues could have had all sorts of debris in my motor screw the air filter connections back in thank God I have trust issues could have had all sorts of debris in my motor More
by Rower591
Verified CustomerEmployees Worked With
December 22, 2024
on this service visit, the wait time for parts was long, once parts were in it took a week to finish the service that was suppose to take 1 to 1.5 days. When car was returned there were dirt/grease marks on once parts were in it took a week to finish the service that was suppose to take 1 to 1.5 days. When car was returned there were dirt/grease marks on several spots on the seats and a couple on the exterior. More
by MEAIELLO11
Employees Worked With
December 21, 2024
They were respectful and honest about the wait time for the service I would go back there the service I would go back there More
by deb394049
December 20, 2024
Sales rep AJ Denton is the man! Knows his EVs, knows how to wrangle a sale and is wonderfully engaging as a person. He got me fixed up with a dandy Mach E and already took one pho Knows his EVs, knows how to wrangle a sale and is wonderfully engaging as a person. He got me fixed up with a dandy Mach E and already took one phone call to help me figure out the finer points. I’ll keep that relationship alive, for sure. More
by CCLAUS104
Employees Worked With
Other Employees :
Noel (don’t know last name) got me through paperwork.
December 20, 2024
Personnel is pleasant, but following through on tasks is lacking. 1. My vehicle was not ready with installed prepaid accessories at pick up. I then could not be accommodated to have said accessories ins lacking. 1. My vehicle was not ready with installed prepaid accessories at pick up. I then could not be accommodated to have said accessories installed at a later date on a Saturday, after the mistake was on your end. I had to be refunded the money for the accessories and labor. Business was lost on your end. 2. Insurance was not taken care of before pick up, when I was told it would be. Luckily I suspected it wasn’t taken care of, and took it upon myself to make sure it was done before I headed out to pick up my new vehicle. Due to living over an hour away this would have prevented me from picking up as my insurance was closed by the time I arrived. 3. Living over an hour away makes it logistically difficult to make it all work with my work schedule. The dealership is open until 7:00 pm, but could not accommodate a 6-6:30 pm pick up because my sales associate leaves at 5:00 pm. This required me to miss work. I could have made several unnecessary trips to the dealership due to lack of attention to detail and following through on the basics of being a sales associate. It does make the impression that once the purchase agreement is signed, the care for customer drops off. This does not set well after spending over $50k. I am not saying I would not give Metro Ford another chance, but this should be taken as constructive criticism and rectified. More
by NESTLE105
December 16, 2024
Very responsive service team. They provide excellent work, and are very accommodating. Will use in the future. They provide excellent work, and are very accommodating. Will use in the future. More
by jbp1066
December 15, 2024
Service is always great at Metro. The people are friendly and I’ve made a lot of friends over the years. I can’t imagine going anywhere else for service. The people are friendly and I’ve made a lot of friends over the years. I can’t imagine going anywhere else for service. More
by rpandori
Employees Worked With
December 15, 2024
Professional and very attentive to the people that come in and inquire about getting new vehicles in and inquire about getting new vehicles More
by Newmarr
Employees Worked With
December 13, 2024
This is exactly how vehicle shopping should be. The dealer from start to finish was top notch. We look forward to many more purchases for our company in the future. The dealer from start to finish was top notch. We look forward to many more purchases for our company in the future. More
by ctmsummitcompanies
