Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Metro Ford
Schenectady, NY
4,995 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Filter Reviews by Keyword
By Type
Showing 4,995 reviews
July 21, 2024
Excellent! Anthony DeFabio was knowledgeable and helpful in choosing our Hybrid Ford Maverick. Thank you. Nice Work! Keep going! Anthony DeFabio was knowledgeable and helpful in choosing our Hybrid Ford Maverick. Thank you. Nice Work! Keep going! More
by rcerpwhmte
Verified CustomerEmployees Worked With
July 19, 2024
Service done a few weeks ago so I don't remember names. The coordinator I worked with completely understood my tire issue, and service was performed exactly as I hoped. When he reminded me I had enough p The coordinator I worked with completely understood my tire issue, and service was performed exactly as I hoped. When he reminded me I had enough points to cover the whole repair, I was delighted! I have purchased 2 trucks from Metro, and I've always been happy with the service. Great service is what creates loyal customers! Might have been Rob or Troy, but not sure... More
by KPASER
July 19, 2024
Rob Sangelo was great salesperson - no pressure, knew the product, had cars ready for test drives. Negotiation was the easiest I've experienced in many, many years. Appreciated the professional, stress-fre product, had cars ready for test drives. Negotiation was the easiest I've experienced in many, many years. Appreciated the professional, stress-free atmosphere at the dealership. And they had a great price on the two cars I was looking at and eventually purchased one. More
by BLAISDELLROBERT
July 19, 2024
Bought a vehicle and it went smooth, vehicle started to do something that week I bought it and they fixed it right away. Excellent dealership do something that week I bought it and they fixed it right away. Excellent dealership More
by itsbrittany9560
July 19, 2024
Fast service. Friendly staff. I like when they send videos to show me about my car and its needs. Friendly staff. I like when they send videos to show me about my car and its needs. More
by Wserbackii
Employees Worked With
July 18, 2024
Your service department was supposed to call me when the catalytic converter for my truck came in. I received a call 4 months later telling me you were going to send it back to Ford. I love my truck but I n catalytic converter for my truck came in. I received a call 4 months later telling me you were going to send it back to Ford. I love my truck but I need to be treated better than your service department treats there customers. More
by Bonmax
July 17, 2024
Bill Hurley was a comfortable and accommodating sales person to work with in my search for a new car. person to work with in my search for a new car. More
by JBLZANELLA
Employees Worked With
July 16, 2024
It was a great experience all the way around! Very happy with responsiveness and information Very happy with responsiveness and information More
by PENNY.SPIEZIO
July 16, 2024
Quick service this time. Also were able to get recall work done at the same time. Also were able to get recall work done at the same time. More
by derekjabraham
July 16, 2024
Nothing short of AWESOME. The experience was rather painless and worked out better than I had hoped. thank you Rob and Sal The experience was rather painless and worked out better than I had hoped. thank you Rob and Sal More
by rob_tetrault
