Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Metro Ford
Schenectady, NY
4,994 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Filter Reviews by Keyword
By Type
Showing 4,994 reviews
August 30, 2024
The first oil change is free and state inspection. Took two hours and ten minutes. Took two hours and ten minutes. More
by blester76
Verified CustomerEmployees Worked With
August 28, 2024
The dealership was busy. A storm took out the power. I was there for the third time to test drive the same car. If AJ was exasperated with me, it didn’t show. He greeted A storm took out the power. I was there for the third time to test drive the same car. If AJ was exasperated with me, it didn’t show. He greeted me like we were old friends and his easy smile never left his face. He answered every (stupid or not) question I had and even ENCOURAGED me to go home and think about what car best met my needs and budget. I’m old schooled. As a senior woman buying a car, I expected pressure and quick talking. Instead, I got AJ. Kudos to Metro Ford for employing him for 10+ years. Thanks AJ. I LOVE my new car. More
by kmer
Employees Worked With
August 28, 2024
This was my first visit to the service department with my brand new bronco. I was extremely pleased with the ease of the check in for my oil change and rotate. the waiting room was very clean and the service brand new bronco. I was extremely pleased with the ease of the check in for my oil change and rotate. the waiting room was very clean and the service did not take long at all. I would recommend this dealership to anybody. Also, I can't forget my salesman. AJ did a great job. Very happy with the outcome. More
by robertv-troy
August 27, 2024
Had an emergency with the car my Ford edge. The guard in the front was dragging and then completely fell off. It was a Saturday so I went to the metro for Dealer and asked them. Would they be a The guard in the front was dragging and then completely fell off. It was a Saturday so I went to the metro for Dealer and asked them. Would they be able to give me in. Weekends are skeleton crew. But one of the reps advised me to call him back at 12. Thank God he was able to get me in and remote the splash guard. That’s what I call. Great service. More
by daj8236
August 26, 2024
I recently had the pleasure of working with Nicole while leasing two new vehicles, and I can't say enough good things about the experience. From the moment I walked into the dealership, Nicole went above an leasing two new vehicles, and I can't say enough good things about the experience. From the moment I walked into the dealership, Nicole went above and beyond to make me feel welcome and comfortable. What impressed me the most was her deep knowledge of the cars and the industry. She took the time to understand my needs and preferences, and provided thoughtful recommendations that were tailored to what I was looking for. There was never any pressure or pushiness, just genuine enthusiasm and a commitment to finding the perfect car for me. The whole process was smooth and hassle-free, thanks to Nicole's professionalism and attention to detail. She even followed up after the sale to ensure I was satisfied with my purchase and to see if I had any further questions or concerns. I highly recommend Nicole to anyone looking to buy or lease a vehicle. Her exceptional service, expertise, and friendly demeanor made what is often a stressful experience an enjoyable one. Thank you, Nicole, for going the extra mile and making this car-buying experience truly outstanding! More
by shawnfahy
Employees Worked With
August 26, 2024
Always professional and courteous at Metro Ford. They take good care of my F150 truck. They take good care of my F150 truck. More
by kmshaylor
Employees Worked With
August 25, 2024
These guys are the best. Gave me an incredible deal on my new truck and do everything they can to cater to their customers. Nicole and Metro Ford now have a life long cus Gave me an incredible deal on my new truck and do everything they can to cater to their customers. Nicole and Metro Ford now have a life long customer with me and my company! More
by mbocontracting
Employees Worked With
August 25, 2024
The service advisors and technicians are great. This specific visit I came in without an appointment, you can't schedule when a tire will go down. Brian, the advisor wrote up my repair order and ha This specific visit I came in without an appointment, you can't schedule when a tire will go down. Brian, the advisor wrote up my repair order and handed it to the technician who then showed me why my tire was going down. Within about 30 minutes of my telling Brian what was wrong with my car, it was fixed and I was ready to be on my way. All of this as I said, without an appointment. Great teamwork with this service department. More
by SCM3MUZGLD
Employees Worked With
Brian Introne
August 23, 2024
Incredibile intent to detail by Bill Hearly. I'm still in awe...he was awesome I'm still in awe...he was awesome More
by CHIEF3800
August 23, 2024
Great experience. Dan Ketchum makes buying a vehicle a pleasure. There is not enough time in the day and he gets us out the door quickly. Dan Ketchum makes buying a vehicle a pleasure. There is not enough time in the day and he gets us out the door quickly. More
by Bill Gizzi
