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Metro Ford
Schenectady, NY
4,974 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,975 reviews
August 13, 2024
Service is an easy task at Metro Ford. You drive in tell them what you need done watch TV the technician come tell you what’s going on you tell them to fix it and it gets done, and done ri You drive in tell them what you need done watch TV the technician come tell you what’s going on you tell them to fix it and it gets done, and done right. Can’t be any easier then that. More
by rpandori
Verified CustomerEmployees Worked With
Ron
August 13, 2024
As usual I had a positive experience at Metro Ford. Services were performed to perfection and in a timely manner. Thank you Troy. Services were performed to perfection and in a timely manner. Thank you Troy. More
by djw
Employees Worked With
August 13, 2024
Got my truck in when they were very busy said it could take a couple of weeks was finished in one week price was what they quoted everybody was pleasant couldn’t ask for anything else take a couple of weeks was finished in one week price was what they quoted everybody was pleasant couldn’t ask for anything else More
by Pat
August 12, 2024
Took us right in and gave us great service! My car is working perfectly now. Thank you. My car is working perfectly now. Thank you. More
by deehop40
Employees Worked With
August 12, 2024
My experience with Metro Ford was good overall. I bought a used vehicle from them, which had a combination of options that is incredibly hard to find so it was worth the 1.5 hour drive to go to M I bought a used vehicle from them, which had a combination of options that is incredibly hard to find so it was worth the 1.5 hour drive to go to Metro Ford over a closer dealership. Compared to other dealerships, Metro Ford was relatively low-pressure. The salesman (Bob) seems like a pretty decent guy, I enjoyed dealing with him for the most part My only real complaint is about the vehicle registration process - it was needlessly complicated for both myself and the salesman. I am a Massachusetts resident and Metro Ford has a policy that the salesman has to accompany the purchaser to the Massachusetts RMV, which is an hour away, to complete the Mass State Sales Tax payment and plate/registration transfer. The Salesman had another engagement that afternoon and he was noticeably stressed out during the process and it made the finalizing of the purchase/registration and an extremely overwhelming and stressful ordeal for me as well. We had to rush the whole process and honestly it made my head spin. However, I can't blame it on the salesman because I would have been same way were I in his shoes. Even the Mass RMV personal were perplexed about Metro Ford's policy. Overall the experience has been solid, I really have enjoyed the vehicle so far and I wouldn't hesitate recommending Metro Ford. I haven't dealt with the service department yet so I cannot comment on that aspect. More
by Adam
Employees Worked With
August 10, 2024
I had a great experience and fast service with Metro Ford thank you very much thank you very much More
by DRAGONS.CLAW
Employees Worked With
August 10, 2024
The staff are amazing at the dealership, they make sure you are comfortable and make sure to try everything possible to make you get what you need over there. you are comfortable and make sure to try everything possible to make you get what you need over there. More
by ckarpen1984
Employees Worked With
Rob Sangelo
August 10, 2024
I was accidentally charged an additional 300$ which the dealership could not explain. Then when asked I was only refunded roughly $250 instead of the entire 300? Confusing as heck. dealership could not explain. Then when asked I was only refunded roughly $250 instead of the entire 300? Confusing as heck. More
by onidna28
August 09, 2024
Very disappointed I could not do better than the advertised price. 2 hour drive for me to buy the truck I wanted. Salesman was great. I bought it from Robert sangelo, but Anthony delivered when p advertised price. 2 hour drive for me to buy the truck I wanted. Salesman was great. I bought it from Robert sangelo, but Anthony delivered when picked up Disappointed the truck couldn’t be delivered to me. I have a special needs son and making arrangements for him is a difficult task. I’ve bought other vehicles from dealers who were happy to deliver. More
by osbornejpo
Employees Worked With
August 09, 2024
Saw the vehicle that I liked online on Tuesday night. I contacted one of the salesman and set up to see the vehicle on Wednesday. Great transaction. Salesman was awesome and everything went very smooth I contacted one of the salesman and set up to see the vehicle on Wednesday. Great transaction. Salesman was awesome and everything went very smooth. Picked vehicle up Wednesday night More
by MJRIMMER77
