Metro Acura

Trade - In I came in late looking to trade In my truck, Ivan was very straight forward with me and my options which I really like, no likes going into a dealersh I came in late looking to trade In my truck, Ivan was very straight forward with me and my options which I really like, no likes going into a dealership and hear things and the sales people can't come through. He was very patient with me I sent him back about 10 times trying to make a deal and not one time did he try to convince me of a deal that I didn't think was good. I would recommend this dealer ship to anyone looking for an Acura. More

Great customer service This was my first experience with Metro Acura, Ivan Lopez went above and beyond to make sure I got the perfect car. Thank you again for the wonderful This was my first experience with Metro Acura, Ivan Lopez went above and beyond to make sure I got the perfect car. Thank you again for the wonderful professional service. More

diagnostic check. service consultant Juan Angelo of metro Acura in Montclair was curteous and very helpful. kept me informed throughout the process. pleased with the s service consultant Juan Angelo of metro Acura in Montclair was curteous and very helpful. kept me informed throughout the process. pleased with the service I received. More

Easy, straightforward salesman Leased our vehicles with Ivan. He gave us great feedback and was patient with us. We didn’t expect to get a car but the options seemed too appealing t Leased our vehicles with Ivan. He gave us great feedback and was patient with us. We didn’t expect to get a car but the options seemed too appealing to turn down. I would recommend Metro to anyone who wants to purchase. I’ve been to Sierra in Alhambra and their service was not as good as what Metro offered. I was a past client of Sierra but was screwed up by their sales people (told them to hold that vehicle and I would make the purchase on Monday when I come back in town). They sold the last one and said I wasn’t clear that I wanted to purchase it and please don’t write a bad yelp review. I told the. I wouldn’t write a bad review on yelp. But just wished they held their end of the bargain. More

Great experience Had a great experience overall. Ivan Lopez was extremely helpful in answering all my questions, was very patient and friendly, he even drove to my loc Had a great experience overall. Ivan Lopez was extremely helpful in answering all my questions, was very patient and friendly, he even drove to my location to get my car fixed since I'm located further away. They work with you in whatever situation and are available, which is nice when something comes up! Thanks Ivan and Acura Metro! More

Stay Away from their Services Department. "You wanted an A1 oil change? Sorry, that does not come with the oil filter!!" ---------------------------------------------------------------------- "You wanted an A1 oil change? Sorry, that does not come with the oil filter!!" ----------------------------------------------------------------------------------------------- This place is good if you want to get a polite chat, but for the actual service and problem solving regarding your car, I think its better to look somewhere else. Reason 1: They recommended a standard oil change for 2009 TSX, and told me the result is the same as full synthetic oil change, both will give me 7500 miles. (meaning 1. the $45 difference about the synthetic oil and standard oil is a joke, or 2. they don't know what they are talking about) Reason 2: After the service, my car came out with some deep scratches, manager immediately went inside and came out to told me 4 of their representatives saw my car came with this damage. Then people out of no where started to came to my car to look at the deep scratches. (4 representatives, saw a silver Acura TSX with deep scratches, at an Acura dealership) I tried to get the name of those employees who said my car came with these scratches. One of the them approached me and said "yes, I saw these scratches on this car, and the seat adjuster on the side is broken," which he later on admits that my car is not the car he saw. Reason 3: I asked to see the surveillance camera because I felt disgusted about their initial reaction to push the problem around instead of just to find out if its their problem, I was reassured by the manager that they will show me the surveillance camera, (because the location of that surveillance camera can prove if I came in with that scratches or not.) I called in next Monday, that manager then told me that he cannot show me the footage because of his superior, but he will try to see what he can do, 2 weeks past, never heard from them again. Since I am not sure what type of oil they put into my car, I will have to do another oil change soon, not to mention the time wasted on this frustrating situation. 3 weeks later, the manager drove to El Segundo and repainted the scratch, with a rental, so I gave them 3 stars instead of 1, I would honestly gave them 3.5 but not with this system. More

Excellent I just purchased my second Acura with Metro Acura was very happy with my TSX.The Service Department was Excellent the Customer service is the best. So I just purchased my second Acura with Metro Acura was very happy with my TSX.The Service Department was Excellent the Customer service is the best. So I didn't hesitate to buy another car from metro Acura. I purchased a TLX this time Shaun took good care of me what I liked about Shaun the most was he didn't pressure me at all he was very professional and kind More

PURCHASE PRE OWNED RDX Very Friendly Dealership, experience was great, no pressure, we are happy with the purchase. we shopped all day looking at about four different deal Very Friendly Dealership, experience was great, no pressure, we are happy with the purchase. we shopped all day looking at about four different dealership and different models It was meant to be. Thank you Metro Acura, we hope that this is a start of a new relationship for years to come. Thank you Shaun Ridge for your knowledge and expertise on your Acura models. \ More

Dont go here if you are a woman if you want to be treated with respect. On two different occasions, I brought my car here. The first I actually had service but being called Hun at 50 was a little annoying. with respect. On two different occasions, I brought my car here. The first I actually had service but being called Hun at 50 was a little annoying. The last time I did not stay. I made an appointment and pulled up at the time scheduled. No one came out of the service advisor cubicles to greet me. So I got out of the car. I went to one of the cubicles and there were three guys standing there talking. One looked over but no one stopped talking and no one said we will be right with you. I stood there and waited - nothing. Then another advisor came in further down and I said can you help me because no one else seems to be interested. His response was well I just returned from break. Kind of defensive. And not that interested in helping me. So I told him that I changed my mind and would take my car back to the original dealer - 35 miles away because there I am treated as if I mattered. Will never, ever do business here - service or sales. We are on our second acura, with a pilot in between. More

Purchased our 2nd MDX from Metro and love the car. Mike Gorka was great and we enjoyed working with him. Would recommend Metro to our friends Gorka was great and we enjoyed working with him. Would recommend Metro to our friends More