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Merchants Auto
Hooksett, NH
2,062 Reviews
Merchants Auto is the largest pre-owned dealership in New Hampshire! Being part of Merchants Fleet, one of the largest fleet leasing companies in the US, we have access to nearly 150k vehicles previously owned by Merchants Fleet. We know the full maintenance history from day one, many of the vehicles are less than 3 years old and have fewer than 60k miles. Low prices, an in-house finance company, a full lot of inventory, paired with our 7-day moneyback guarantee allows us to provide you with a full spectrum, hassle free shopping experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 AM
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 2,062 reviews
February 10, 2024
my worst experience ever sales person was rude and wasted my time and not helpful i was told i was gonna be there hour i was there 4 hours i told them i needed a car with payment not much higher than current my time and not helpful i was told i was gonna be there hour i was there 4 hours i told them i needed a car with payment not much higher than current payment nope it was the opposite they got me approved for 2 times my current payment and i had a trade in they didnt even want it they said i would only need a dime down thats xx they want $1200 or more down the sale person rich was pushy rude and impatient wouldnt explain the whole process with me and sales person rich was getting aggravted when i asked qutestions and was pushy i wont waste my time with merchants there rude pushy and most of all they put u in a car they know u cant afford they sell cars with out warrntys only factory few weeks after getting approved i backed out of deasl andrich sales person was rude they waste my time even though i did application online and still had to wait More
by capricorn dad
Employees Worked With
February 10, 2024
Very helpful and understanding team. Easy to work with and they made the process super quick. Easy to work with and they made the process super quick. More
by Daniel
February 09, 2024
Lisa made buying my 1st car a great experience. She walked me through the whole process as I had zero idea what to expect. She was very kind and understanding to my questions and concerns. Within a She walked me through the whole process as I had zero idea what to expect. She was very kind and understanding to my questions and concerns. Within a few short hours I was driving away in my 2019 Chevy equinox. I am in love with this car and couldn’t have had a better sales representative. Thank you Lisa! You are AMAZING!! More
by Riessle382
Verified CustomerEmployees Worked With
February 08, 2024
Damian was great to work with, and couldn’t have had a smoother or easier experience -my wife and I are very happy with our purchase! smoother or easier experience -my wife and I are very happy with our purchase! More
by jerrylofaro
Employees Worked With
February 07, 2024
Peter was great. Made things go smooth and easy. Very professional, when I need a new car I will go to see him Made things go smooth and easy. Very professional, when I need a new car I will go to see him More
by Bosslady776
Employees Worked With
February 05, 2024
Amazing experience and service. Lisa could not have been more helpful and the process was quick and easy. Lisa could not have been more helpful and the process was quick and easy. More
by alygatz
Employees Worked With
February 05, 2024
The entire experience was excellent. The time from when I first drove onto the lot until I drive out in my new truck was perhaps 3 hours. Never has the vehicle purchase experience been The time from when I first drove onto the lot until I drive out in my new truck was perhaps 3 hours. Never has the vehicle purchase experience been so smooth and I’ve bought a lot of vehicles over the years. I have been recommending Merchants to everyone. More
by melanielrmcbrian
Employees Worked With
February 03, 2024
Hands down THE worst customer service and car buying experience of my life and I've been around awhile. They advertise cars that are not actually avaliable for sale, sales staff never return phone cal experience of my life and I've been around awhile. They advertise cars that are not actually avaliable for sale, sales staff never return phone calls and it even after signing a contract to make sure it wasn't sold out from under us it took TWO MONTHS to take delivery. Completely unacceptable and will never do business with this foreign owned company again. STAY AWAY FROM THIS PLACE! More
by KenInNH
Employees Worked With
Gabriel Tobin
February 02, 2024
This was the best experience I have ever had buying a car. The team was so great and our sales man is the best. Would send anyone I knew looking for a car to you guys car. The team was so great and our sales man is the best. Would send anyone I knew looking for a car to you guys More
by leannemichelle7128
February 01, 2024
Wasn’t very personable, didn’t feel very appreciated. Just waiting for my vehicle cause it couldn’t be released. And it had damage that hopefully will be fixed Just waiting for my vehicle cause it couldn’t be released. And it had damage that hopefully will be fixed More
by rbtdhl08
Employees Worked With
