Merchants Auto

Very nice not pushy Really helped me get what I was looking for. Helped keep my payments where I wanted them and was very pleasant. Really made my car buying experience e Really helped me get what I was looking for. Helped keep my payments where I wanted them and was very pleasant. Really made my car buying experience enjoyable More

First positive experience at a dealership I had a great experience, I was nervous growing up in mass we had a lemon law however New Hampshire does not and I have had an awful lot of bad experi I had a great experience, I was nervous growing up in mass we had a lemon law however New Hampshire does not and I have had an awful lot of bad experiences. Not only was the service amazing and professional they were honest I will be a member with this company for a very long time. More

Richard Roy at Merchants I had my car die suddenly on me and I found myself in need of a car ASAP. I had heard ads for Merchants and decided that would be my first stop. I met I had my car die suddenly on me and I found myself in need of a car ASAP. I had heard ads for Merchants and decided that would be my first stop. I met Richard Roy at the door, and after talking to him about what I have driven in the past and what I was looking for, he brought up the 2016 Hyundai Accent to show me. I hesitated a little because I've never bought the first car I've looked at, but as the deals and advantages started piling on, I realized this was the car for me. It's the newest car I've ever owned, with the fewest miles, and Rich made it fit my budget, even with all the extra coverage and warranties. I had a prepaid credit card as my down payment, and everything about trying to use it was going wrong. Richard jumped into action to help me sort it out, going online to find the phone number to call, waiting while I was on the phone with customer service forever, even suggested I try the ATM across the street and waited patiently. When all avenues failed, I knew I'd have to come back the next day with my last car to drop off and finish up anyway, and he was so nice about it and sure that we'd get everything sorted out. Then the next day, we're finishing up paperwork and figured out the payment, and THEN- the tow truck guy was very late, didn't call ahead like he said he would, and we were left waiting again. Richard was again very patient as I tried to make more phone calls. I finished up everything with Scott Chavanelle, going over their coverage packages and the pages and pages of paperwork, and he was so nice and funny, it didn't feel like a chore at all. Finally my car showed up and Rich personally walked me over to the service entrance to make an appointment for my first oil change, and we stood around chatting before I left. Overall, what could have been a very stressful situation was made very comfortable, I didn't feel pushed into anything or talked down to, everyone I interacted with was very nice and welcoming. It was the best car buying experience I have ever had, and I'll definitely be recommending them to everyone I know. More

Awesome This is my second vehicle experience with this dealership and I felt with lisa both times she is an amazing woman she works so hard to get you everyth This is my second vehicle experience with this dealership and I felt with lisa both times she is an amazing woman she works so hard to get you everything you are looking for in a vehicle More

Profesional, personable , knowledgeable I have purcjase many vechiles and i must say this was the best experience i have ever had absolutely,.there was no prressure i felt very comfortable d I have purcjase many vechiles and i must say this was the best experience i have ever had absolutely,.there was no prressure i felt very comfortable dealing with my sales professional he was knowledgeable about the Ram 1500 answered all question i had taken the time to explain all options and how they worked. I would highly recommend Merchants Atuo to all my friends and co workers. Rodney i would like to thank you exceptional service it was a pleasure purchasing this vechile. More

Great experience. Greeted at the door, but not pushy car sales. Focus was on quality of car and what consumer was looking for. I appreciated my time spent here and rec Greeted at the door, but not pushy car sales. Focus was on quality of car and what consumer was looking for. I appreciated my time spent here and recommend merchants auto to others.Thank you Rodney for your patience and helping me find a car that was a good fit for me. More

Jeep Grand Cherokee Gene was very good to work with. He took the time to understand what I was looking for. He calm approach to the process made it worth while. Gene was very good to work with. He took the time to understand what I was looking for. He calm approach to the process made it worth while. More

Great experience It's been over 20 years since I purchased a car from a dealership. My son brought me in and we worked with Mark Chartrand. My son had purchased his It's been over 20 years since I purchased a car from a dealership. My son brought me in and we worked with Mark Chartrand. My son had purchased his car with Mark few years ago and had a great experience and he wanted me to work with Mark too. Mark found the car I wanted and made the difficult process of financing a breeze! If I could have given him more than 5 stars I would have. Thank you Mark! More