Merchants Auto

Love my '15 Chrysler 200S AWD Disclaimer: Ryan is my brother, but what I am saying below is 100 percent true. He truly took the time to put me in multiple vehicles, did not push hi Disclaimer: Ryan is my brother, but what I am saying below is 100 percent true. He truly took the time to put me in multiple vehicles, did not push his wants on me, and made sure to point out any issues the car I was buying had (and had them services before I took it off the lot). I needed a car after my BMW died after a long life. Fixing it would cost at least $3,600 and probably more next year for transmission work. So I reached out to Ryan at Merchants. Originally, I was looking at at '15 VW Passat, but as we drove it and really looked into other options, I realized I wanted something AWD and maybe a little more power. We checked out Subarus and other VWs until we came across a '15 Chrysler 200S AWD. I had heard they were not great cars, but Ryan mentioned the '15 were overhauled and were getting more positive reviews. Upon quick research, I saw he was right. Once I settled on this car, he worked with me to address all financing issues quickly. While I have solid credit, these things can still take time. He did prep work to make sure all issues were addressed without hesitation. However, where he shone was the servicing of the car. When we looked at the 200S, it had just arrived at Merchants. It drove fine to me, but he had the service department spend two days making sure it was perfect. He even stayed after work on a Sunday (4:30 p.m.) to make sure I got my car before my work week started. Again, while I am related to Ryan, he could have easily used that to cut corners (and I likely wouldn't have said anything). However, his customer service approach and time to really seek out what the customer wants is how sales should be. If you get Ryan as a sales associate, I truly believe you will find him to be someone who want you to come back to Merchants for future purchases. More

New Car owner! I was referred by my neighbors who went to visit Jim Smith and I had the best experience! I am VERY happy with my new car. Jim help me with no pressur I was referred by my neighbors who went to visit Jim Smith and I had the best experience! I am VERY happy with my new car. Jim help me with no pressure at all. I would refer anyone to Jim! Thank You again! More

"Buying a used truck" This was the 1st time that my husband and I have ever been to Merchants Auto. We had seen a truck that we were interested in and decided to check it o This was the 1st time that my husband and I have ever been to Merchants Auto. We had seen a truck that we were interested in and decided to check it out. We were greeted by Richard Roy a sales consultant. He was very friendly, polite and answered all of our questions. We did buy the truck and Richard helped us with a couple of small things that needed to be taken care of. At this point we are very pleased with our experience. More

A great experience Rodney listened to what we wanted and needed. We needed a vehicle to fit our budget. He did it. We are so happy with everyone. Rodney listened to what we wanted and needed. We needed a vehicle to fit our budget. He did it. We are so happy with everyone. More

First time buyer I came to merchants for my first time buying a car (scary) but overall my experience was great. My sales consultant Richard was very helpful finding m I came to merchants for my first time buying a car (scary) but overall my experience was great. My sales consultant Richard was very helpful finding me a car in my budget. He was helpful working out any questions or concerns I had and even helped with finding a good insurance company to go through. More

Buying a new car Lisa was fantastic! Not at all pushy. Took her time with us as we weren't 100% sure what we wanted. Super nice and we will ask for her with all future Lisa was fantastic! Not at all pushy. Took her time with us as we weren't 100% sure what we wanted. Super nice and we will ask for her with all future purchases. A real asset to the company. Gordon was great. More

a great job Richard did a great job helping us find the right vehicle. Came in thinking one way, left with a better option. He took alot of time helping me find t Richard did a great job helping us find the right vehicle. Came in thinking one way, left with a better option. He took alot of time helping me find the right one and he did not make me feel rushed. More

friendly and efficient I was in originally in the market for a truck but was out of my price range so i told him i would be open minded to an suv as long as it didn't look t I was in originally in the market for a truck but was out of my price range so i told him i would be open minded to an suv as long as it didn't look too girly. he brought up a chevy equinox and i loved it. we did the paperwork right there. the people of merchant's are very friendly, easy to deal with and do whatever they can to get you a deal. More

Great Experience Just picked up our 2015 Nissan Altima SV tonight! We worked with Ryan Spada who we were lucky enough to meet upon arriving on the lot. He made the who Just picked up our 2015 Nissan Altima SV tonight! We worked with Ryan Spada who we were lucky enough to meet upon arriving on the lot. He made the whole process so quick and easy, and I never felt pressured! He genuinely wanted us to get the car we wanted, at a good price, and have a good experience doing it. We didn't have great credit, but he worked with us and made it happen. Took about 2 hours all in all and we made it home for the opening season Pats game. Thank you, Ryan!! More

Great Service! I had a great experience with Richard. He knew just what I was looking for and was patient with my requests. He was also very friendly and kept us in I had a great experience with Richard. He knew just what I was looking for and was patient with my requests. He was also very friendly and kept us in the loop with everything throughout the process. More