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Merchant Nissan

Troy, AL

4.8
362 Reviews
Call Dealership (334) 566-7357
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110 US-231 NORTH

Troy, AL

36081

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362 Reviews of Merchant Nissan

October 30, 2023

Great customer service and service work on my car. Thankful they took me to work More

by amyjmcmanigle628
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Jordan, kevin Henley
Report | Print
Oct 30, 2023 -

Merchant Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 29, 2023

Dane was great! I found what I wanted at a great price. I will definitely recommend More

by Charlotte
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dane Sanderlin
Report | Print
Oct 30, 2023 -

Merchant Nissan responded

Thank you for sharing your experience with us, Charlotte! We're happy to hear it went well with Dane and hope you enjoy your new vehicle. We truly appreciate your feedback!

October 26, 2023

Dane was amazing to work with. He found us the right car at the right price. He had everything ready for us to sign and drive when we got there. I would highly recommend Dane and M More

by jburkett0271
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dane Sanderlin
Report | Print
Oct 28, 2023 -

Merchant Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Merchant Nissan.

October 24, 2023

I bought a used car from there about 3 month ago and I have had problem dealing with the key fob and other issues. They only had one key for the vehicle. I informed them about the key fob a couple of da More

by martin.clayton576
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Parrish, Deondre Griffin
Report | Print
Oct 24, 2023 -

Merchant Nissan responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 23, 2023

Easy process. Handled the car over the phone. Walked in to sign paperwork and was out the door! More

by Sassyt50
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Parrish, Deondre Griffin, Brady Hamrac
Report | Print
Oct 23, 2023 -

Merchant Nissan responded

Thanks for sharing your thoughts about your experience with Merchant Nissan. We appreciate your business and hope to see you again soon!

October 21, 2023

They did an awesome job as usual. I coming back in 3000 miles for a service and another oil change. More

by chaneil207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Jordan, Jenice Foster
Report | Print
Oct 22, 2023 -

Merchant Nissan responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 21, 2023

Very helpful and no sales pressure, worked with me to find a better rate with pricing!! Would definitely recommend!! More

by Tammy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Parrish, Deondre Griffin, Brady Hamrac
Report | Print
Oct 22, 2023 -

Merchant Nissan responded

Thanks, Tammy, for sharing your thoughts about your experience with Merchant Nissan. We appreciate your business and hope to see you again soon!

October 19, 2023

They cold not have been any nicer, or helpful in helping me with my older car and then helping me with my financing. Thank you Nissan!! More

by brhooks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Parrish, Brandon Jordan, Jenice Foster, Brady Hamrac
Report | Print
Oct 19, 2023 -

Merchant Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Merchant Nissan.

October 19, 2023

SHe was excellent. She listens and explained everything and was very friendly. Good customer service More

by maryhelenholt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Jordan, Jenice Foster, kevin Henley
Report | Print
Oct 19, 2023 -

Merchant Nissan responded

Mary, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brandon, Jenice, and Kevin met your expectations. Thank you for choosing Merchant Nissan, we look forward to having you as a valued customer for many years to come!

October 18, 2023

It was nice to deal with down to earth people. Even though I wasn't the one who bought the car my daughter was it was her first time buying they made it easy for her and put a daddy's mind at ease More

by jdwdsw1995
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carrie Singleton
Report | Print
Oct 19, 2023 -

Merchant Nissan responded

Here at Merchant Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

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