Mercedes-Benz of White Plains

2 amazing employees saved a sale that was nearly lost I will write a separate email concerning the issues we had with another employee as I do not want that information to taint the stellar review that I I will write a separate email concerning the issues we had with another employee as I do not want that information to taint the stellar review that I am about to give Alex Antigua. Alex was eager to help me solve my problem and make a sale. My BMW was totaled in an accident 10 days prior. I had been loyal to BMW for years and thought that it was the only brand I would ever drive. I was not feeling well due to the crash and had visited 6 different dealerships in the vicinity. I had 3 cars in mind that i thought would fit the bill. I was enticed to drive a mercedes sedan by a friend who has been a mercedes man most of his life. I fell in love with the CLA250. When we had issues with another employee I thought the day had been wasted. Alex took control of the situation with excellent listening and customer service skills. His was empathetic to my ordeal and treated me and my guest with the utmost respect and professional courtesy, in complete contrast to the 'manager' whom we had been abused by minutes before. Alex listens and understands people and their needs. I would definitely send him referrals and give him my future business. He deserves a raise for not losing his cool with the other employee while under pressure. Alex sold three cars on the day in question and it is clear to see that he has a desire to please customers while still upholding the high standards of the Mercedes-Benz brand. He is an asset to your dealership! Alex seamlessly handed us off to Kelly in finance. Kelly also understands how to treat people with dignity and respect. I felt like I knew her for 20 years. She is a very classy lady who definitely has all the answers. I came in with a pre-qualified loan from Bank of America, thinking it would speed up the process. She took it upon herself to research other lenders while I was waiting to take same day delivery of the vehicle and she found me a better rate by half a percentage point. I was thrilled. Every penny counts when you are forced to buy a new car because of a crash. If I ran a company I would be proud to have both of these employees work for me. They both understand the meaning of hospitality, customer service and integrity. More

Amazing Experience The entire dealership experience was flawless from walking into the showroom until driving off with my new vehicle. Alex Antigua was a perfect gentlem The entire dealership experience was flawless from walking into the showroom until driving off with my new vehicle. Alex Antigua was a perfect gentleman and was highly knowledgeable about the vehicle. He did not try to pressure or force the sale and was extraordinarily accommodating. Kelly Anderson from finance was also highly effective and did whatever she could to make sure that I was happy with all the financial aspects of my purchase. I had visited several car dealerships and I can absolutely say that this dealership is significantly better than any other. Simply Perfect! More

2012 c300 Alex Antigua was an absolute pleasure to work with. he was so friendly and easy to talk to about anything. i will be sending friends and family his wa Alex Antigua was an absolute pleasure to work with. he was so friendly and easy to talk to about anything. i will be sending friends and family his way when they are ready to have a great car buying experience!!! More

Best Dealership I have just purchased my second car from Mercedes-Benz of White Plains. My experience with the dealership and especially the service department weigh I have just purchased my second car from Mercedes-Benz of White Plains. My experience with the dealership and especially the service department weighed heavily in my decision to purchase there again. The staff is friendly and knowledgable, the dealership is spotless, and they go out of their way to make sure you are satisified. More

Owner Bruno was such a sharp sells man very professional. The process was quick and easy with no pressor applied. I would tell everyone about him and just t Bruno was such a sharp sells man very professional. The process was quick and easy with no pressor applied. I would tell everyone about him and just to him. More

Great Experience Mercedes has excellent customer service. I am new to the Mercedes family and I am pleasantly surprised by the quality of service. Alex Antigua was h Mercedes has excellent customer service. I am new to the Mercedes family and I am pleasantly surprised by the quality of service. Alex Antigua was helpful, attentive and generally wonderful to work with and helped me find a great car. More

Ml 350 I was shopping around for a car when I came up Mercedes Benz white Plains got in touch with Mr Thomas Chen best decision I have made .He was very ki I was shopping around for a car when I came up Mercedes Benz white Plains got in touch with Mr Thomas Chen best decision I have made .He was very kind explain things to me answer all of my question, I walked out with the best deal, I recommend anyone who is looking to buy Mercedes to contact Mr Chen .After the sale he followed up with calls to make sure everything is okay,I "m very satisfied More

Best Experience, Top service! David Uva was a pleasure to have as a representative. He was beyond kind and understanding of my needs and never left a question unanswered. I was bey David Uva was a pleasure to have as a representative. He was beyond kind and understanding of my needs and never left a question unanswered. I was beyond impressed with his professionalism, he made getting a car a pleasant experience; quick, painless and stress free. This is my first Mercedes and I already know I will be a lifetime customer with White Plains MB and with David Uva as my representative!! THANK YOU!! More

PROFESSIONALISM AT IT'S BEST! Alex is a very proficient, ardent, professional, and thorough sales representative. His calm, easy demeanor made the experience less stressful and o Alex is a very proficient, ardent, professional, and thorough sales representative. His calm, easy demeanor made the experience less stressful and overwhelming. He followed up with a call the day after the sale, and sent a parking video for me to watch; I will recommend him to my colleagues or anyone I come in contact with. The business is clean and elegantly appointed, and the receptionist very friendly. Kudos to Alex!!!!! More

Best of the Best! Customer service here always a great experience! David Plumaj ,knowledgeable,friendly and accommodating. Cant ask for more. Love my e350, go to Merce Customer service here always a great experience! David Plumaj ,knowledgeable,friendly and accommodating. Cant ask for more. Love my e350, go to Mercedes Benz of White Plains! More