Mercedes-Benz of White Plains

Right from the beginning, I knew Alex was the right salesperson for me. Very knowledgeable but not at all pushy. He went over all the details of the car, the financing etc. was perfectly okay when I salesperson for me. Very knowledgeable but not at all pushy. He went over all the details of the car, the financing etc. was perfectly okay when I told him I wanted to think it over. I called with a few questions and ultimately purchased the vehicle. This is the third Mercedes Benz for me and I can't say enough about the professionalism of Alex and the whole dealership. More

Alex Antigua was amazing; His courtesy , his service, his suggestions, his working beyond just the car purchase, his facilitating the process, his extra work in filling out the forms, his help setting his suggestions, his working beyond just the car purchase, his facilitating the process, his extra work in filling out the forms, his help setting up the Electronic features, his availably after the sale and delivery, to explain features, all were beyond expectations and most appreciated. I also want to acknowledge the work of Kelly Anderson; she was most helpful in arranging the financing and explain the warrantys available. More

I had my first service for My Mercedes 350E 2013 sedan today with Angelo Scarnati. As always my service experience with Angelo was outstanding. All service people were friendly, pleasant and very accommod today with Angelo Scarnati. As always my service experience with Angelo was outstanding. All service people were friendly, pleasant and very accommodating. Service performed was extremely efficient, timely and perfect. I am always very pleased and happy with the service given by Angelo and Mercedes White Plains service. Dr. L. Schulman More

Great customer service with very competent and committed managers. The interactions over the phone and in person are always cordial and attentive. As with any business enterprise there are many moving piece managers. The interactions over the phone and in person are always cordial and attentive. As with any business enterprise there are many moving pieces and sometimes things do not move precisely as expected. The service managers are there to nudge things alone. That is how you see what a customer focused organization can do. For instance, when the key to my car got misplaced after the service wash, the service manager mobilized everyone he could muster and when that did not produce the right outcome in a few short minutes, immediately arranged for a loaner car so I would not be affected by the delay. They soon found the key and immediately contacted me to update and check how I wanted to proceed. Things not always run perfectly, but good companies know how to deal with them. Pricing is on the upper side of Mercedes-Benz dealerships but as stated on a placard in the shop: "The bitter taste of bad quality lingers a lot longer than a cheap price!". I do not intend to replace my Mercedes-Benz any time soon but when that happens I hope to sales folks are are competent and committed as the service managers. More

Very professional , friendly and always helpful! We always feel welcome and important everytime we go for service . We always looks forward for our next appointment. always feel welcome and important everytime we go for service . We always looks forward for our next appointment. More

I've been searching for CLA45 for awhile. MB of Whiteplains was one of the closest dealer from my house and they had the car in stock. From the first phone call to picking up the car was very smoot Whiteplains was one of the closest dealer from my house and they had the car in stock. From the first phone call to picking up the car was very smooth sailing. David Plumaj made sure everything was in place and ready to go. He made my buying experience that much better. Customer service was top notch and I would recommend this dealer to anyone. More

Even though there is a dealership closer, I prefer coming to MB White Plains to service my car. Eric is very accommodating and responsive and always professional. I will continue servicing my car at MB White to MB White Plains to service my car. Eric is very accommodating and responsive and always professional. I will continue servicing my car at MB White Plains and I highly recommend both Eric and the dealership. More

tom chen made the process simple, enjoyable, and positive. no pressure, all-attentive, and all done with a smile. i've purchased from the same dealership (different sales agent) before and was very positive. no pressure, all-attentive, and all done with a smile. i've purchased from the same dealership (different sales agent) before and was very disappointed. actually made me want to find another dealership when i went for the new s class. but we luckily stumbled onto tom chen and will never purchase from another agent. he is the best in the biz, period. More

Dealing with Shawn was a pleasure. He was knowledgeable, and went above and beyond to help us. We will absolutely be repeat customers for years to come. and went above and beyond to help us. We will absolutely be repeat customers for years to come. More

Working with Alex Antigua to purchase the car/suv I have been looking for was overall smooth smooth sailing. Alex, in his calm voice was reassuring each step in the process. He always made himself availab been looking for was overall smooth smooth sailing. Alex, in his calm voice was reassuring each step in the process. He always made himself available for my myriad of questions at the showroom or answering his personal cell phone. He was patient willing to make sure I understood every process in detail. He's a great guy and I can't imagine a better sales rep for my needs and eccentricities. Even though I was nervous buying this beautiful car long distance, I had a fun experience. Thanks, Carol More