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Mercedes-Benz of West Covina
West Covina, CA
1,330 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,330 reviews
Verified Customer
January 27, 2024
The service advisor Raid S. is awesome. He has done a great job to get my car ready although there was a huge delay serving my car. It's out of his control and he relentlessly is awesome. He has done a great job to get my car ready although there was a huge delay serving my car. It's out of his control and he relentlessly pushed to get my car done. For his tremendous efforts, I gave 5 stars!!! More
by KCHAN8
Employees Worked With
Riad Sarieddine
January 27, 2024
Service team at Mercedes is always helpful and responsive. Peter Yee has provided excellent customer service over the last four years I’ve been taking my Four Winds Sprinter in for service. responsive. Peter Yee has provided excellent customer service over the last four years I’ve been taking my Four Winds Sprinter in for service. More
by MJKORNAKER
Employees Worked With
Peter Yee
January 27, 2024
It was a good experience taking my car to this location. The service adviser was very knowledgeable and followed up with me giving me status updates and getting my car out as soon as possible. The service adviser was very knowledgeable and followed up with me giving me status updates and getting my car out as soon as possible. More
by MARIUS
Employees Worked With
Riad and Jennepher
January 26, 2024
Riad was friendly and communicative. He kept me informed throughout the process. Would definitely recommend him , high quality customer service. He kept me informed throughout the process. Would definitely recommend him , high quality customer service. More
by GENOVIEVEFLORES
Employees Worked With
Riad Sarieddine
January 26, 2024
George Kakish is a great service advisor and with excellent customer service. This location has been my service center since it was opened by Penske because of the the quality of their service they excellent customer service. This location has been my service center since it was opened by Penske because of the the quality of their service they provide and their service advisors like George Kakish. More
by Emily.custodio45
Employees Worked With
George Kakish
January 25, 2024
Great service Quick fix facility is great Host provide professional assistance rental car is clean provide professional assistance rental car is clean More
by DRYIWANG
January 25, 2024
Service Advisor, George Kakish is a pleasure to work with. Due to a needed part needing to be ordered from Germany, George has kept us informed. There’s no high pressure tactics or efforts to upsell ser with. Due to a needed part needing to be ordered from Germany, George has kept us informed. There’s no high pressure tactics or efforts to upsell services. In short, I trust him. More
by GTONY56
Employees Worked With
George Kakish
