Mercedes-Benz of West Covina
West Covina, CA
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Very responsive. But not very flexible on price. Overall a great experience and would recommend to a friend who did not need to negotiate on price. :) But not very flexible on price. Overall a great experience and would recommend to a friend who did not need to negotiate on price. :) More
Emmanuel was an absolute gem to work with. Very sincere and genuine vibe. He wasn't afraid to make a deal! He did what it took to make us feel understood and appreciated. If you are looking fo Very sincere and genuine vibe. He wasn't afraid to make a deal! He did what it took to make us feel understood and appreciated. If you are looking for a car go see Emmanuel! More
Sally helped us a lot. She explained without missing any information about the car plus her smiling throughout the whole process which made us very comfortable. As for Merc She explained without missing any information about the car plus her smiling throughout the whole process which made us very comfortable. As for Mercedes-Benz West Covina dealership definitely made it more easier for us. Thank you so much! Will definitely come back for more future car! More
Great service from Will khzam and the staff in general. Recommend to anyone looking for a vehicle. Recommend to anyone looking for a vehicle. More
Great customer service from Sally Lao. Will definitely come back to her for my next car! Will definitely come back to her for my next car! More
Emmanuel helped me find the car I wanted. He made an effort and called and emailed me if I had a question He made an effort and called and emailed me if I had a question More
Great selection of cars and inventory. Very inviting showroom and friendly staff. Overall a truly great experience! Second purchase in less than 3 months. Will is awesome! Not only can he Very inviting showroom and friendly staff. Overall a truly great experience! Second purchase in less than 3 months. Will is awesome! Not only can he provide the car I’m looking for, he is able to give me a great deal as well- More
I wish I could give Zero Stars. I recently purchased a CPO 2020 S560 on 4/30/2023. Everything is great up to 5/19/2023 when I got out of work and noticed my passenger side front tir I recently purchased a CPO 2020 S560 on 4/30/2023. Everything is great up to 5/19/2023 when I got out of work and noticed my passenger side front tire was flat all the way to the rim. Not a problem, what can I do it happens no one’s fault. But as I remember when I did a walk around of this vehicle and was shown the trunk I asked about run-flats (OEM from factory) because no spare and was told yes. Now I’m looking at the tires installed on my “CPO” and they are cheep Walmart Lionheart Tires on a square setup. When these need to be staggered. I trusted the Mercedes Brand for luxury and trust. Never thought This would happen at a Mercedes Dealership and not what is considered a “flagship” car. Iv reached out to Mark (Used Car Manager) via email and no response. This needs to be fixed. I am now driving another vehicle while my S560 sits collecting dust until the issue is resolved. Do not go here. There are better Mercedes Dealerships around. More
Out of state buyer. Apprehensive about buying a $100,000 car over the internet. Enter Rami! Fantastic experience, Rami made this deal effortless and Lin Cong wrappe Apprehensive about buying a $100,000 car over the internet. Enter Rami! Fantastic experience, Rami made this deal effortless and Lin Cong wrapped up the paperwork in the most efficient way! Rami was impressive in communicating with me during AND after the sale. Very professional crew. GREAT JOB! More
The sale manager not straight forward and put the salesman in a bad situation. The sale manager hung up the phone in the middle of the conversation. Do not waste your time there. After long negotiat salesman in a bad situation. The sale manager hung up the phone in the middle of the conversation. Do not waste your time there. After long negotiations and agreeing on the price, they switched the price. More