Mercedes-Benz of West Covina

The staff at MB of West Covina worked diligently to find us the vehicle - and get us the lease payment - that we were comfortable with. Emmanuel and Allen deserve a round of applause and certainly deserve us the vehicle - and get us the lease payment - that we were comfortable with. Emmanuel and Allen deserve a round of applause and certainly deserve our thanks for their efforts. More

Clean waiting area with drinks: coffee water soda and cookies. That makes waiting easy. Lavatories are frequently checked and cleaned as well. cookies. That makes waiting easy. Lavatories are frequently checked and cleaned as well. More

Service was done in a timely matter. I had an emergency with my car and I was given the time and care without an appointment. I had an emergency with my car and I was given the time and care without an appointment. More

A+ service as always from Peter Y. He’s always very helpful and very easy to work with. He’s always very helpful and very easy to work with. More

best customer Servies. best deal. very nice people .beautiful showroom thank you. to David for making my dream come true best deal. very nice people .beautiful showroom thank you. to David for making my dream come true More

I have been to other Mercedes Service Centers including L.A., House of Import, Arcadia, and Foothill Ranch and I would rate this center the best among all the centers. Clean, great service, and best overa L.A., House of Import, Arcadia, and Foothill Ranch and I would rate this center the best among all the centers. Clean, great service, and best overall experience. Service Consulant, John Chow, was the bst and will definately work with him for all future services. More

This is the Worst experience I have ever had at a dealer. Horrible, incompetent, disappointing Horrible, incompetent, disappointing More

Jorge was fast and efficient. I walked in without and appointment and he made me feel very welcome and comfortable. I left me car overnight for maintenance service and was able to I walked in without and appointment and he made me feel very welcome and comfortable. I left me car overnight for maintenance service and was able to leave with a loaner. I didn't have a scheduled appointment but Jorge helped me right away.This was my first time at this particular location and I must say it by far has been the best service I have received from Mercedes. I typically go to the Van Nuys location. Thanks again Jorge for your hardworking and service! More

I got the opportunity to work with Roberto and the overall experience was great. Roberto work with me to ensure the car I was getting was properly taken care of and I left the dealership extremely hap overall experience was great. Roberto work with me to ensure the car I was getting was properly taken care of and I left the dealership extremely happy! Roberto helped me get some corrections made and worked with the service team to get it done properly and made sure all the details were handled for me. More

Sales team and finance are thieves. I had no idea what I purchased for a key replacement until I finally asked the right person. It had almost expired and the finance department literal I had no idea what I purchased for a key replacement until I finally asked the right person. It had almost expired and the finance department literally kicked me out of his office while I was asking questions he told me he had an actual customer to take care of.worst experience of my life. The service department was very helpful and courteous. Chad was very knowledgeable and helpful. More