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Mercedes-Benz of West Covina
West Covina, CA
1,330 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,330 reviews
July 30, 2023
Carpet runner on the passenger side has oil and dirty marks very noticeable and it was not like that when I brought it in for service marks very noticeable and it was not like that when I brought it in for service More
by LPICAZZO
Verified Customer
July 30, 2023
Roberto worked hard to make us a deal. We were surprised to find out he was able to get us further discount and extra perks. We highly recommend him, he is honest and straightforward, whi We were surprised to find out he was able to get us further discount and extra perks. We highly recommend him, he is honest and straightforward, which we appreciated More
by CRBORUNDA
July 30, 2023
Great great great great great great great great great great great great great great great great great great great great great More
by DAVIDFRANCO100896
Employees Worked With
Other Employees :
Shawn Li, Emmanuel Aguilar, Sally Lao, William Khzam
July 30, 2023
Jorge was great. Was very helpful from the get go. I texted him to get my car ready before I got there and he brought my car out for me so I don’t have to wait. Amazi Was very helpful from the get go. I texted him to get my car ready before I got there and he brought my car out for me so I don’t have to wait. Amazing service! More
by MIKE
Employees Worked With
Jorge
July 29, 2023
I had a favorable experience with the service department. Matt was receptive to my input and made sure my problem was taken care of in a professional manner. Matt was receptive to my input and made sure my problem was taken care of in a professional manner. More
by MANY.HAPPY.RETURNS
Employees Worked With
Matt Wang
July 29, 2023
G r e a t service! Denise went above and beyond to deliver the vehicle. Denise went above and beyond to deliver the vehicle. More
by CLARKHSU
Employees Worked With
July 28, 2023
Don’t recommend buying a used vehicle here bought a $80,00 car been in the shop for two months came out for a week only to go back and get a new transmission Sold the car saying it was a great car $80,00 car been in the shop for two months came out for a week only to go back and get a new transmission Sold the car saying it was a great car We haggle over the payment Only to find out not even have driven the car reason it in the shop now we find out to lower the car payment they didn’t charge registration fee not only making almost a $1000 payment a month for that was a problem that they know nothing about Now a $900.00 registration fee next month Very shady don’t sell a car you know nothing about and just pass it on to the manufacturer car dealer All they where interested in is moving a car and getting rid of it But where sure fast to take my money Don’t buy a used car that they don’t manufacture I was thinking of buying a car from this dealership not anymore The only person that was great was the sales rep Other then that I would not buy a car use car that they don’t manufacture Worst experience ever and car is still in the shop but now in the manufacture shop More
by hrod1965
