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Mercedes-Benz of West Covina
West Covina, CA
1,330 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,330 reviews
August 01, 2023
Customer service for me was number one! Everyone made the process easy and understandable. Any concerns were heard and positively/promptly addressed. Special thanks to Ray Fini, Roberto Ort Everyone made the process easy and understandable. Any concerns were heard and positively/promptly addressed. Special thanks to Ray Fini, Roberto Ortiz and Cong Lin. More
by CRBORUNDA
Verified Customer
August 01, 2023
Daniel, one of the service advisors, always glad to bring in my car to him always great and always keeping me informed throughout the service process. Kudos to Daniel and the entire team. in my car to him always great and always keeping me informed throughout the service process. Kudos to Daniel and the entire team. More
by HP1
Employees Worked With
Daniel Ranciglio
August 01, 2023
Demitra the service specialist was wonderful. She always call and let me know what was going on with my car she was wonderful thank you Dimitra She always call and let me know what was going on with my car she was wonderful thank you Dimitra More
by Y.HARMON69
July 31, 2023
Work estimate, 1. 25 hours. Decided to wait. Work took only 1 hour. great! However it was another hour waiting before they brought me my car. Ugh! 25 hours. Decided to wait. Work took only 1 hour. great! However it was another hour waiting before they brought me my car. Ugh! More
by vexeman
Employees Worked With
Not listed
July 31, 2023
A gentle approach - here's the car for you -- here's the key - go take a ride... that's very stress free. I was able to talk about many things with Frank - including the financing key - go take a ride... that's very stress free. I was able to talk about many things with Frank - including the financing More
by CDONABEDIAN
Employees Worked With
Frank Hawili
July 31, 2023
Outstanding customer service, Thank you Ramy for a wonderful experience and complete satisfaction with this transaction wonderful experience and complete satisfaction with this transaction More
by MARIOENRIQUEZ79
July 30, 2023
Excellent customer service, communication and very prompt. Juan did a great job and made sure listen to my problems. prompt. Juan did a great job and made sure listen to my problems. More
by WESAM162002
July 30, 2023
I appreciate Riad customer service quality and high level of professionalism. I had an emergency during the time of my service and he assisted me. of professionalism. I had an emergency during the time of my service and he assisted me. More
by SOLARESJ25
