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Mercedes-Benz of Washington
Washington, PA
263 Reviews
Mercedes-Benz in Washington, PA
John Sisson dealerships have been a part of the Pennsylvania landscape for nearly 50 years. In that time, we have always remained customer-focused and satisfaction oriented. We don’t just want you to drive a Mercedes-Benz of Washington car, we want you to come back for your next car, and we want you to rely on us for service. At Mercedes-Benz of Washington, we do not take ...
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
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Showing 263 reviews
September 29, 2024
The service was professional, warm and informative. I’ll continue to be a client!! Thank you I’ll continue to be a client!! Thank you More
by Trish Ivy
September 28, 2024
TJ is Exeptional as well as my sales professional Keith! They went above and beyond to make sure this was a wonderful experience for me! They even took the time to get me a birthday cake and flowers on top They went above and beyond to make sure this was a wonderful experience for me! They even took the time to get me a birthday cake and flowers on top of getting me into a sweet new ride!!! Tj made sure I was was comfortable with all the features of my vehicle! Keith made the whole sales process super easy and has great follow skills where I never felt like I was left in limbo. I drove over 5 hours to get to this dealership and with the excellent customer service that I received it was well worth the drive! I would definitely do it again! Thanks TJ and Keith!! You both made this experience memorable and oooo so smooth and easy!!!! More
by alleyaG
September 28, 2024
TJ was amazing and very knowledgeable about the vehicle I purchased. TJ took his time and went over every feature of the vehicle. He is what really made my experience great. Not only did he show me features purchased. TJ took his time and went over every feature of the vehicle. He is what really made my experience great. Not only did he show me features but even with the buying process. In every area he was able to assist me with he went above and beyond. He even gave me a follow up call to see how it was going with my purchase and if I had any questions. Also extended the offer to call him anytime. Thank you TJ More
by Quee
September 27, 2024
I have been a customer at Mercedes-Benz of Washington / John Sisson for 15 years. There's a reason for five cars and fifteen years. Sales, & Service are great! I never feel pressured or misguided. Loaner v John Sisson for 15 years. There's a reason for five cars and fifteen years. Sales, & Service are great! I never feel pressured or misguided. Loaner vehicles are always available and clean. I trust them with servicing my vehicles. Great dealership but moreover great people. More
by michael f
Verified CustomerSeptember 23, 2024
Very clean dealership with excellent, friendly professional sales and service personnel. Will recommend to my friends. professional sales and service personnel. Will recommend to my friends. More
by tsantacroce3531
Employees Worked With
September 23, 2024
Addressed all the issues I requested. Handled my appointment as made. Very clean facility and waiting area Handled my appointment as made. Very clean facility and waiting area More
by RKLICK3
September 19, 2024
I made an appointment for my car and made arrangements to have off work to bring it in. My car the. Sat for several days with no work being completed. A Justin and Brittany had told me my car was being have off work to bring it in. My car the. Sat for several days with no work being completed. A Justin and Brittany had told me my car was being serviced when I could very clearly see it had not been moved from the parking lot since dropping it off. Justin was rude when asking why I was give an appt that could not be honored and said I was welcome to take my vehicle elsewhere if I’d like. I was conveniently disconnected upon transfer to Brittany as the asst manager for further discussion. Service advisor was very kind through process. GM was contacted and did not return calls as promised. On 8/13 as told my vehicle was completed. I didn’t even make it out of the parking lot and it had NOT been repaired. It was still making the same noises. I was told it would be take in the next day for review. It sat almost another week. I did contact corporate customer service as well who put me in contact with Bob, Service manager. Corporate was very kind and attentive to concerns. Car sat for almost 4 weeks with little work and even less communication on status or updates. Was promised return calls that did not happen. Then dealership attempted to buy back my car instead of fixing the issue. During this process I was told that I needed new tires and that transmission fluid had been low. I inquired why I was not told this just a month or so earlier when I had my vehicle in for service B and state inspection. I was told this may have occurred as I had put 800 miles on my car in the interim. I would expect much more life out of tires and transmission than 800 miles to make such a drastic difference. At long last, a ticket was put in for further assistance with diagnosis and my issue was resolved. Dealership seems to lack adequate staffing for servicing vehicles and lack of customer service training for some staff there. More
by ABERTOVICH
Employees Worked With
Other Employees :
Brittany Chipps, James Fort, Justin Blussik, Angela Marcinizyn
September 16, 2024
We needed unexpected tire replacement. The tire was next day shipped to John Sisson and the service department squeezed us into the schedule the same day. Everyone was super helpful! The tire was next day shipped to John Sisson and the service department squeezed us into the schedule the same day. Everyone was super helpful! More
by SBONACCI
Employees Worked With
September 12, 2024
Very professional. All was taken care of in a timely manner. Very happy with service given. All was taken care of in a timely manner. Very happy with service given. More
by SONDRAB4028
Employees Worked With
